queXS
queXS: 5 sections
Respondent section
Respondent section
Respondents' name Respondents' time zone Click for details about the respondent
Action section
Action section
Click END to end the case or end work Appointment Call/Hangup Supervisor Start REC (record this call)
Status section
Status section
Displays time and date in facility time VoIP (headset) status Call Status APPT MISSED Time at the bottom is time for the respondent
Information section
Information section
Notes Call history Shifts Appointments Performance Work history Info
Questionnaire section
Questionnaire section
Displays respondent selection script Displays links for common outcomes from the current script When respondent accepts interview, displays the questionnaire script
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example