queXS
queXS: 5 sections
Respondent section
Respondent section
Respondents' name Respondents' time zone Click for details about the respondent
Action section
Action section
Click END to end the case or end work
End case: close this case and bring the next one
End work: close this case and stop work or take a break
Appointment
Schedule an appointment
Call/Hangup Supervisor
Calls the supervisor on your current call
Start REC (record this call)
Status section
Status section
Displays time and date in facility time VoIP (headset) status
If red, click to turn on VoIP
Call Status
(No call, requesting, ringing, answered)
APPT
On an appointment
MISSED
Missed a previous appointment
Time at the bottom is time for the respondent
Information section
Information section
Notes
Leave and read notes about this case
Call history
A list of all calls made for this case
Shifts
A list of shifts in the future for this project
Appointments
A list of future appointments for this case
Performance
All interviewers performance (completions p/h)
Work history
A list of all the cases you have called in the past
Info
Information about this project
Questionnaire section
Questionnaire section
Displays respondent selection script Displays links for common outcomes from the current script When respondent accepts interview, displays the questionnaire script
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Placing a call: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example
Schedule an appointment: Example