1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
|
<?php
/**
* Display error message when no current call available
*
*
* This file is part of queXS
*
* queXS is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* queXS is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with queXS; if not, write to the Free Software
* Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
*
*
* @author Adam Zammit <adam.zammit@acspri.org.au>
* @copyright ACSPRI 2010
* @package queXS
* @subpackage user
* @link http://www.acspri.org.au/ queXS was writen for ACSPRI - Australian Consortium for Social and Political Research Inc.
* @license http://opensource.org/licenses/gpl-2.0.php The GNU General Public License (GPL) Version 2
*
*/
/**
* Configuration file
*/
include ("config.inc.php");
/**
* XHTML functions
*/
include ("functions/functions.xhtml.php");
/**
* Authentication
*/
require ("auth-interviewer.php");
/**
* Language functions
*/
include ("lang.inc.php");
if (isset($_GET['contact_phone']))
{
include_once ("functions/functions.operator.php");
include_once ("functions/functions.input.php");
$operator_id = get_operator_id();
$contact_phone_id = bigintval($_GET['contact_phone']);
$call_attempt_id = get_call_attempt($operator_id,false);
$respondent_id = get_respondent_id($call_attempt_id);
$call_id = get_call($operator_id,$respondent_id,$contact_phone_id,true);
if ($call_id)
{
if (is_voip_enabled($operator_id))
{
include("functions/functions.voip.php");
$v = new voip();
$v->connect(VOIP_SERVER);
$v->dial(get_extension($operator_id),get_call_number($call_id));
}
header('Location: '.get_respondentselection_url($operator_id,false));
die();
}
}
$js = array();
if (AUTO_LOGOUT_MINUTES !== false)
$js = array("include/jquery/jquery-1.4.2.min.js","js/childnap.js");
if (isset($_GET['interface2'])) { if (browser_ie()) $jsw = "js/window_ie6_interface2.js"; else $jsw = "js/window_interface2.js"; }
else { if (browser_ie()) $jsw = "js/window_ie6.js"; else $jsw = "js/window.js"; }
$js[] = $jsw;
xhtml_head(T_("No call available"),true,array("css/table.css"),$js);
?>
<h1><?php echo T_("Please click on:") . " " . T_("Call/Hangup") . " " .T_("to display call script"); ?></h1>
<?php
//auto dial, if set should check for numbers to call. If one or more, set a timer for calling the first available number
//if none - timer should end the case
//
//if the user clicks on call / hangup the timer should stop
if (AUTO_DIAL_SECONDS !== false)
{
include_once ("functions/functions.operator.php");
$operator_id = get_operator_id();
$call_attempt_id = get_call_attempt($operator_id,false);
$case_id = get_case_id($operator_id);
$contact_phone_id = false;
//first check we aren't already on a call
if (is_on_call($operator_id) == false)
{
//check if voip is enabled and available
if (is_voip_enabled($operator_id))
{
if (get_extension_status($operator_id))
{
//if we are on an appointment, we will just call the specified number for the appointment
$appointment_id = is_on_appointment($call_attempt_id);
if ($appointment_id)
{
$sql = "SELECT c.contact_phone_id
FROM contact_phone as c, appointment as a
WHERE a.appointment_id = '$appointment_id'
AND a.contact_phone_id = c.contact_phone_id";
$contact_phone_id = $db->GetOne($sql);
}
else
{
//determine whether we should make any more calls based on the last call outcome
$sql = "SELECT o.tryanother, o.require_note
FROM `call` as c, `outcome` as o
WHERE c.call_attempt_id = '$call_attempt_id'
AND c.outcome_id = o.outcome_id
ORDER BY call_id DESC
LIMIT 1";
$rs = $db->GetRow($sql);
if ((empty($rs) || $rs['tryanother'] == 1)) //dial another number only when available and not ending
{
$rn = 0;
if (!empty($rs) && $rs['require_note'] == 1) $rn = 1;
//an exclusion left join
$sql = "SELECT c. *
FROM contact_phone AS c
LEFT JOIN (
SELECT contact_phone.contact_phone_id
FROM contact_phone
LEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )
LEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )
WHERE contact_phone.case_id = '$case_id'
AND outcome.tryagain =0
) AS l ON l.contact_phone_id = c.contact_phone_id
LEFT JOIN
(
SELECT contact_phone_id
FROM `call`
WHERE call_attempt_id = '$call_attempt_id'
AND outcome_id != 18
) as ca on ca.contact_phone_id = c.contact_phone_id
WHERE c.case_id = '$case_id'
AND l.contact_phone_id IS NULL
AND ca.contact_phone_id IS NULL"; //only select numbers that should be tried again and have not been tried in this attempt which are not the accidental hang up outcome
//could be updated to take in to account the time delay and outcome
$rs = $db->GetAll($sql);
if (!empty($rs))
{
$contact_phone_id = $rs[0]['contact_phone_id'];
}
}
}
$jsfunctocall = "";
$texttodisplay = "";
$endtexttodisplay = "";
if ($contact_phone_id !== false)
{
//got a number to dial so initiate the countdown to begin dialing
$texttodisplay = TQ_("Will dial in");
$endtexttodisplay = TQ_("Dialling now");
$jsfunctocall = "document.location.href = 'nocallavailable.php?contact_phone=" . $contact_phone_id . "';";
}
else
{
//no more numbers to dial so initiate the countdown to end the case
$texttodisplay = TQ_("Will end case in");
$endtexttodisplay = TQ_("Ending case now");
$jsfunctocall = "openParent('endcase=endcase');";
}
print "<div id='timer'></div>";
print " <script type='text/javascript'>
var count=" . AUTO_DIAL_SECONDS . ";
var counter=setInterval(timer, 1000);
function timer()
{
count=count-1;
if (count <= 0)
{
clearInterval(counter);
document.getElementById('timer').innerHTML='". $endtexttodisplay ."';
" . $jsfunctocall . "
return;
}
document.getElementById('timer').innerHTML='". $texttodisplay ." ' + count + ' " . TQ_("seconds") . "';
}
window.onload = function()
{
timer();
}
</script>";
}
else
{
//voip extension not active
print "<div>" . T_("Your VoIP extension is not active. Please activate VoIP by clicking once on the red button that says 'VoIP Off'") . "</div>";
}
}
else
{
//voip isn't enabled so can't auto dial
print "<div>" . T_("Auto dialling unavailable as VoIP is not enabled") . "</div>";
}
}
else
{
//on a call so can't proceed
print "<div>" . T_("Auto dialling unavailable as you are already on a call") . "</div>";
}
}
xhtml_foot();
?>
|