{% extends "base.html" %} {% load i18n %} {% load static_url %} {% comment %} Copyright 2010 Canonical Ltd. This software is licensed under the GNU Affero General Public License version 3 (see the file LICENSE). {% endcomment %} {% block title %}{% blocktrans %}Authentication device help - Ubuntu One{% endblocktrans %}{% endblock %} {% block text_title %}

{% trans "Authentication device help" %}

{% endblock %} {% block content %}

{% blocktrans with "twofactor_faq"|static_url as 2FFAQ %} If your device is lost or stolen or you are having trouble logging in, please review the 2-Factor Auth FAQ for details on how to get help and the type of information you will need to provide. {% endblocktrans %}

{% trans "Device lost or stolen?" %}

{% blocktrans %}We need to remove the device from your account to prevent someone using it to gain access to your account. Please contact us immediately to resolve this! You can reach ISD in the #isd channel on IRC, or IS in the #is channel, or phone the IS emergency helpline. {% endblocktrans %}

{% trans "Problems logging in?" %}

{% blocktrans with "twofactor_faq"|static_url as 2FFAQ %} We can help get a device working again or set you up with some temporary tokens to enable you to continue with your work. If it's not urgent, please send email to the ISD Support address as described in the 2-Factor Auth FAQ and someone will get back to you soon. {% endblocktrans %}

{% if support_phone %}

{% blocktrans %}If it is urgent, please phone the IS emergency helpline at {{ support_phone }}.{% endblocktrans %}

{% endif %} {% endblock %}