Using Vortex Library community list

Advanced Software Production Line, S.L. have created Vortex Library and then released it in an open source terms, following the company policy. However, this do not implies professional support.

Our vision is based on the principle of Quid Pro Quo, something for something, pretty much like other Open Source companies like My SQL, Sleepycat or Trolltech.

This means we are providing Vortex Library under a license term that allows you to develop open source as well as commercial applications, in exchange of receiving valuable feedback bug reports, patchs and all improvements that could make Vortex Library an even better project.

The community list is provided to make users to exchange information and experience while using Vortex Library, but a minimal set of rules must be followed:

  1. To properly report a bug or requiring some assistance, you must elaborate a complete description of the problem, with real examples (not pseudocode) that could make people to make easier to give feedback. It must be clear that you have spent your time giving a try to the problem.

    In general, people do not want to spend its valuable time helping people which is not providing something in return to the project.

  2. You must have patience. The community support mailing list is provided and supported by people which may have no time to reply or simply they don't have the answer.

Keeping in mind previous information, if your company have the intention to produce a product, which requires professional and ensured support services, you should purchase a support contract. See more details at: Professional services.