~ricardo-cropalato/ubuntu-desktop-course/ubuntu-desktop-course-pt-br-ricardo-cropalato

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<chapter>
		<title>Ubuntu Help and Support</title>
		<para><emphasis role="strong">Objectives</emphasis></para>
		<para>In this lesson, you will learn how to seek help for Ubuntu from various
		sources such as system documentation, online documentation, commercial support, community support, Launchpad
		and the Fridge.</para>
		<instructornote><title>Instructor Notes:</title><para><emphasis role="italic">This lesson includes an optional hour. In addition to covering 
		the lesson content, you can devote this hour to elaborate on topics already covered in the previous lessons or select something from
		the optional material, such as partitioning and booting or sections from the music and video lesson. 
		</emphasis></para>
		</instructornote>
		<sect1>
			<title>Introduction</title>
			<para>Help and support for Ubuntu is readily available
			through a number of sources so you need not panic if you run into a problem. Essentially
			there are two channels for accessing support:</para>
			<itemizedlist>			
			<listitem><para>The first level is: Free, community based and involves system and online documentation, mailing lists,
			forums, IRC channels and Launchpad.</para></listitem>
			</itemizedlist>
			<itemizedlist>
			<listitem><para>The second is: Paid for commercial services through Canonical itself and / or various partners.</para></listitem>
			</itemizedlist>
			<figure><title><emphasis role="italic">Accessing System Documentation</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_001.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
		</sect1>
		<sect1>
			<title>System Documentation</title>
			<para> The first resource that you should explore is the offline system documentation. The <ulink url="https://wiki.ubuntu.com/DocumentationTeam">Ubuntu Documentation Team</ulink> maintains and updates the documentation for each release. This documentation is very reliable and available in different languages.</para>
			<para>Ubuntu System documentation is organised into topic based help, including answers to common questions. It is accessed by clicking the <emphasis>Help and Support</emphasis> button located under the System Menu. The following screenshot shows the home page of the Help and Support offline system documentation.</para>
			<figure><title><emphasis role="italic">System Documentation</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_002.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
			<para>New to Ubuntu? This section introduces you to the wonderful world of Ubuntu including an easy to use guide if you are migrating from Microsoft Windows to Ubuntu. Also in this section, the help guide will explain how to use your desktop, the role of the administrator and basic computer skills. A great resource for any newcomers and a top up to this desktop course.</para>
			<para>Some applications do also offer access to the help system through the <emphasis>Help</emphasis> menu or keyboard shortcut <emphasis>F1</emphasis>.</para>
			<para>One of the great features of the system documentation is the ability to search the documentation to help solve the problem you have. Simply type in the term you are looking for and the system will search all the documents and guides for any related information including documents from the different applications installed on your system (an example would be the GNOME Desktop User Guide).</para>
		</sect1>
		<sect1>
			<title>Online Documentation</title>
			<instructornote><title>Instructor Notes:</title>
				<para><emphasis role="italic">Guide the students through each one of the options on the Web.</emphasis></para>
			</instructornote>
			<para>The online Ubuntu documentation is available at
			<ulink url="https://help.ubuntu.com">https://help.ubuntu.com</ulink>.
			There are two different types of documentation available on this site, official and community.</para>
			<para>The official documentation is the documentation that is included
			with your Ubuntu installation by default and is locally accessible from
			your Ubuntu desktop. You can also access this documentation on the
			Internet at the Web site mentioned above.</para>
			<para>The following screenshot shows the home page of the Ubuntu
			documentation site:</para>
			<figure><title><emphasis role="italic">Online Documentation</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_003.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
			<para>For your convenience, the documentation is classified under
			various categories. You can also find documentation specific to
			various Ubuntu distributions, such as Ubuntu 6.06 LTS, 7.04 and 7.10 under the
			multiple tabs on this page.</para>
			<para>To access the official documentation locally from your Ubuntu
			desktop, without connecting to the Internet, on the
			<emphasis role="strong">System</emphasis> menu, click
			<emphasis role="strong">Help and Support</emphasis>.</para>
			<para>The information available in the official
			documentation will be enough to guide you through most
			problems. However, if you are unable to find an answer to your queries
			here, you can look for answers in the second type of documentation
			available on this site. This is documentation created by
			the community, without following the stringent quality control process of
			the Ubuntu Documentation Team. Access this documentation via the tab
			labelled <emphasis role="strong">Community Docs</emphasis>. The community
			documentation is stored on a Wiki, which allows the documentation to be changed
			quickly. While the community documentation covers more topics and some subjects
			also in greater depth than the official documentation, the lack of quality 
			assurance control and especially maintenance makes it a slightly less reliably alternative.</para>
			<para>The community documentation is a large collection of community-contributed documents, primarily covering the following topics:</para>
			<itemizedlist>
				<listitem>
					<para>Migrating from other operating systems, such as Microsoft
					Windows and Red Hat</para>
				</listitem>
				<listitem>
					<para>Post-installation configuration for a variety of tasks such
					as</para>
					<itemizedlist>
						<listitem>
							<para>Maintaining your computer</para>
						</listitem>
						<listitem>
							<para>Connecting and configuring hardware</para>
						</listitem>
					</itemizedlist>
				</listitem>
			</itemizedlist>
			<para>The following screenshot displays the information available in the
			community documentation:</para>
			<figure><title><emphasis role="italic">Community Documentation</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_004.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
			<para>The community documentation is also classified under various
			categories. You can select the desired category from the page index at
			the right of the page. You can also use the <emphasis role="strong">
			Search</emphasis> field in the top-right corner of the page to look for
			specific information within the community documentation. Be aware that 
			<emphasis role="strong">Titles</emphasis> will restrict the search of your term to the
			pages titles only. If a search via titles does not produce any results a
			full <emphasis role="strong">Text</emphasis> search may find the right page.</para>
			<para>You can also find relevant information on the <emphasis role="strong">CommonQuestions</emphasis> page. Access the
			<emphasis role="strong">CommonQuestions</emphasis> page by
			clicking the <emphasis role="strong">Common Questions</emphasis>
			link on the community documentation page.</para>
			<para>The following screenshot displays the <emphasis role="strong">
			CommonQuestions</emphasis> page on the Ubuntu Web site:</para>
			<figure><title><emphasis role="italic">The CommonQuestions Page</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_005.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
			<para>Additional help is available to you in the form of Ubuntu
			screencasts. You can click the <emphasis role="strong">Ubuntu
			Screencasts</emphasis> link on the <emphasis role="strong">
			Community Documentation</emphasis> page to access a number of
			videos on using and installing Ubuntu. Each video is created with the aim
			of educating new users of Ubuntu. Moreover, each video is available in
			three sizes, large, medium and small, and two formats, OGG and Flash,
			for your convenience.</para>
			<para>The following is an example of a screenshot from a video on installing
			applications:</para>
			<figure><title><emphasis role="italic">The Screencasts Page</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_006.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
			<note><title><emphasis role="strong">Note:</emphasis></title>
			<para>These screen casts are licensed under the Creative
			Commons Attributions-Share Alike 3.0 License. So, you are free to
			modify, share, sell or distribute these screencasts as long as the
			attribution to Ubuntu is intact. Creative Commons licenses are released
			under an alternative licensing system created by the Creative Commons, 
			a non-profit organization. Just like the Open Source movement the Creative 
			Commons promotes collaborative creation and public sharing of cultural, scientific 
			and educational content.</para></note>
			</sect1>
		<sect1>
			<title>Community Support</title>
			<para>The vast and ever growing Ubuntu community also offers a range of
			free support options for your Ubuntu desktop. Apart from the community
			documentation, the Ubuntu community provides support through:</para>
			<itemizedlist>
				<listitem>
					<para>Mailing-lists</para>
				</listitem>
				<listitem>
					<para>Web Forums</para>
				</listitem>
				<listitem>
					<para>IRC Channels</para>
				</listitem>
				<listitem>
					<para>LoCo Teams</para>
				</listitem>
				<listitem>
					<para>The Ubuntu Team Wiki</para>
				</listitem>
			</itemizedlist>
			<para>Through these support channels all Ubuntu systems are supported by the Ubuntu community.</para>
			<sect2 id="mailing-lists">
				<title id="title-mailing-lists">Mailing Lists</title>
				<para>To get help on a specific problem, all you need to do is to send your query
				through e-mail to the relevant mailing list and you will get a quick response from the team.</para>
				<para>You will need to subscribe to the mailing list first by visiting the
				Ubuntu Mailing Lists Web site at
				<ulink url="https://lists.ubuntu.com/">https://lists.ubuntu.com/</ulink>.
				The <emphasis role="strong">Mailing Lists</emphasis> page displays all the public mailing lists to
				which you can subscribe and their topic.</para>
				<para>The following screenshot displays the
				<emphasis role="strong">Mailing Lists</emphasis> page:</para>
				<figure><title><emphasis role="italic">The Mailing Lists Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_007.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>To get help for your Ubuntu desktop, you should go to the
				<emphasis role="strong">Community Support</emphasis> and select
				the <emphasis role="strong">ubuntu-users</emphasis> mailing list.
				This will take you to a page like the following:</para>
				<figure><title><emphasis role="italic">Subscribing to Ubuntu-users Mailing List</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_008.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>You need to provide your e-mail address, your name and a password in the
				appropriate boxes and then click the <emphasis role="strong">
				Subscribe</emphasis> button.</para>
				<para>When you subscribe to a mailing list, a confirmation mail is
				sent on your provided e-mail to verify that it is your address.
				To activate this mailing list, you need to first open your e-mail account
				and then click the link provided in the confirmation e-mail.</para>
				<figure><title><emphasis role="italic">Confirmation Mail</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_009.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>Clicking this link takes you to the <emphasis role="strong">
				Confirm subscription request</emphasis> page, where you can verify
				the details of your subscription request and subscribe to the selected
				mailing list by clicking the <emphasis role="strong">Subscribe to list
				ubuntu-users</emphasis> button.</para>
				<figure><title><emphasis role="italic">Confirm Subscription Request Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_010.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>Finally, you will receive a confirmation message saying that your
				subscription request to the selected mailing list has been
				confirmed.</para>
				<figure><title><emphasis role="italic">Confirmation of Subscription Request Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_011.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>Soon after, you will receive a welcome mail containing the
				mailing address of your selected mailing list and you will then be able
				to send e-mail messages to this list. Before sending your first query, it is good practice to read a bit of the archive as 
				the topic may have already been covered. The archive will also give you an idea of how much volume to expect from
				a list and the "feel" of others who are active on the list.</para>
				<para>It is possible that you will be flooded with many responses to your posting. The level of emails received
				can be controlled by adjusting your preferences on the UserCP (User Control Panel). You can use this panel to customize
				your profile and preferences too.</para> 
				<instructornote><title>Instructor Notes:</title>
					<para><emphasis role="italic">To use the mailing lists, some guidelines are given in the Mailing List Etiquette page. To read these guidelines, go to <ulink url="http://www.ubuntu.com/support/community/mailinglists/etiquette"> http://www.ubuntu.com/support/community/mailinglists/etiquette</ulink>.</emphasis></para>
				</instructornote>
				<para>The mailing lists archive is an excellent resource of information, as quite a few questions have been discussed on the lists already. The archive can be seen as a memory for the mailing lists expertise.</para>
			</sect2>
			<sect2 id="web-forums">
				<title id="title-web-forums">Web Forums</title>
				<para>Web forums are often an easier and more immediate alternative to mailing lists
				as you can receive help on various issues without subscribing to a
				high-traffic mailing list. They are easier to use, available in a Web browser and are an ideal way 
				for you to meet other Ubuntu users and developers.</para>
				<para>The following screenshot displays the home page of the Ubuntu
				forums Web site:</para>
				<figure><title><emphasis role="italic">Web Forums</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_012.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>To access the Ubuntu forums, go to:
				<ulink url="http://ubuntuforums.org/">http://ubuntuforums.org/</ulink>
				<ulink url="http://www.ubuntu.com/community/forums">http://www.ubuntu.com/community/forums</ulink>.
				</para></note>
				<para>The Ubuntu forums are entirely maintained and moderated by
				volunteers and are also available in many other languages some of which are Chinese,
				Dutch, German, Finnish and French.</para>
				<para>The following screenshot displays a view of the Ubuntu French
				forum:</para>
				<figure><title><emphasis role="italic">Ubuntu French Forum</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_013.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>You need to register on the forum to be able to post messages
				and get support. To do this, click the <emphasis role="strong">Register</emphasis> link displayed on
				the home page which will lead to the following page:</para>
				<figure><title><emphasis role="italic">Ubuntu Forum Rules Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_014.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>Follow all the instructions on this and the following
				pages to sign on to the Ubuntu forum. You will then receive a confirmation
				that your registration is complete.</para>
				<para>You can now sign in with your new user name and password
				and start using the Web forum for posting new messages and
				searching the existing ones. The postings on the Web forum are
				segregated into several categories based on their subject. To get an
				answer for a specific question, you may first look into the related
				category. Each category contains threads to all the postings already
				made under that category.</para>
				<para>An alternate method to search the desired information is by
				using the <emphasis role="strong">Search</emphasis> option at the
				right of the home page. You can type your question in the
				<emphasis role="strong">Search Forums</emphasis> field and run a
				search. It is more than likely that you will find your desired information
				in these postings.</para>
				<para>However, if you do not find the required information in the
				questions that have already been asked, you can create a new posting on the Web forum. In all probability, you will soon be
				flooded with hundreds of responses from the zealous community
				members, providing assistance.</para>
			</sect2>
			<sect2 id="irc-channels">
				<title id="title-irc-channels">IRC Channels</title>
				<para>The IRC channels are a form of real-time Internet chat
				that allows users to talk directly (and immediately) with one another.</para>
				<para>IRC channels are available on the freenode network,
				irc.freenode.net, to support Ubuntu users. The best channel for you to
				interact with other Ubuntu users is #ubuntu. Other specialised
				channels related to Ubuntu variants, such as #kubuntu,
				#edubuntu and #xubuntu are also available. In addition,
				channels related to bugs, development, LoCo teams,
				accessibility and documentation are also available.</para>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>To see a list of IRC channels and clients, go to
				<ulink url="https://help.ubuntu.com/community/InternetRelayChat">https://help.ubuntu.com/community/InternetRelayChat</ulink>.
				</para></note>
				<para>There are many ways to connect to an IRC channel and one of
				them is by using the Pidgin instant messenger. Connecting to Pidgin was covered in Lesson 4.
				Once in Pidgin, you can access various IRC channels by:</para>
				<orderedlist numeration="arabic">
					<listitem>
					<para>Open the <emphasis role="strong">Buddies</emphasis>
						menu to view the available options, and click
						<emphasis role="strong">Add Chat</emphasis>. This displays
						the <emphasis role="strong">Add Chat</emphasis> dialogue
						box.</para>
						<figure><title><emphasis role="italic">Buddies Menu</emphasis></title>
							<mediaobject><imageobject>
								<imagedata fileref="images/Lesson10_images_015.png" format="PNG" />
							</imageobject></mediaobject>
						</figure>
					</listitem>
					<listitem>
						<para>To interact with ubuntu users, type
						<emphasis role="strong">#Ubuntu</emphasis> in the
						<emphasis role="strong">Screen name</emphasis> field. Then
						click <emphasis role="strong">Add</emphasis>. This adds the
						Ubuntu users' account to your <emphasis role="strong">Buddies
						List</emphasis>.</para>
						<figure><title><emphasis role="italic">Add Chat Dialogue Box</emphasis></title>
							<mediaobject><imageobject>
								<imagedata fileref="images/Lesson10_images_016.png" format="PNG" />
							</imageobject></mediaobject>
						</figure>
					</listitem>
					<listitem>
						<para>Notice that <emphasis role="strong">#ubuntu
						</emphasis> is added as an IRC account to your
						<emphasis role="strong">Buddy List</emphasis>.
						Double-click the account name to enter
						the IRC channel for Ubuntu users.</para>
						<figure><title><emphasis role="italic">Buddy List</emphasis></title>
							<mediaobject><imageobject>
								<imagedata fileref="images/Lesson10_images_017.png" format="PNG" />
							</imageobject></mediaobject>
						</figure>
					</listitem>
					<listitem>
						<para>You have now entered the IRC channel for Ubuntu users.
						You can use the box at the bottom of the window to type your
						messages, and press <emphasis role="strong">Enter
						</emphasis> to send them.</para>
						<figure><title><emphasis role="italic">IRC Channel for Ubuntu Users</emphasis></title>
							<mediaobject><imageobject>
								<imagedata fileref="images/Lesson10_images_018.png" format="PNG" />
							</imageobject></mediaobject>
						</figure>
					</listitem>
				</orderedlist>
			</sect2>
			<sect2 id="loco-teams">
				<title id="title-loco-teams">LoCo Teams</title>
				<para>The Ubuntu LoCo (short for 'local') teams comprise a vital resource for providing
				localised support. With the incredible success of Ubuntu around the world, the 
				Loco project helps groups of Ubuntu fans and enthusiasts work together in their regional teams
				to help advocate, promote, translate, develop and otherwise improve Ubuntu.You can access
				them through:
				<ulink url="http://www.ubuntu.com/support/community/locallanguage">http://www.ubuntu.com/support/community/locallanguage</ulink>.</para>
				<para>The following screenshot displays the list of languages in which
				you can avail help and support on Ubuntu:</para>
				<figure><title><emphasis role="italic">The LoCo Teams Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_019.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>To receive help and support on Ubuntu in your local language, select the desired language from the <emphasis role="strong">
				Non-English Support</emphasis> list.</para>
				<figure><title><emphasis role="italic">Non-English Support Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_020.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>If you want to start a LoCo team or join an existing one, go to:
				<ulink url="https://wiki.ubuntu.com/LoCoTeams">https://wiki.ubuntu.com/LoCoTeams</ulink>.
				To view the list of LoCo teams, visit
				<ulink url="https://wiki.ubuntu.com/LoCoTeamList">https://wiki.ubuntu.com/LoCoTeamList</ulink>.
				</para></note>
			</sect2>
			<sect2 id="ubuntu-wiki">
				<title id="title-ubuntu-wiki">The Ubuntu Team Wiki</title>
				<para>A wiki is a Web site that allows users to add, edit or remove
				content collectively. The Ubuntu Team Wiki is a central Web site that
				acts as an information hub. It provides access to useful
				information on Ubuntu and Ubuntu projects and contains more than 6,000 documents and pages, which are continually
				updated by the Ubuntu community members. The Ubuntu Team Wiki can be accessed at
				<ulink url="https://wiki.ubuntu.com/">https://wiki.ubuntu.com/</ulink>.</para>
				<para>The following is a screenshot of the Ubuntu Team Wiki home
				page:</para>
				<figure><title><emphasis role="italic">The Ubuntu Team Wiki</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_021.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>As an Ubuntu user, you can also contribute to the wiki content
				and can edit any of the pages on this site. However, you must observe
				the Ubuntu code of conduct while editing any content.</para>
				<para>Although the official Ubuntu wiki is available only in English,
				many wikis exist through the LoCo Web sites. For instance, the
				French wiki URL is <ulink url="http://wiki.ubuntu-fr.org">
				http://wiki.ubuntu-fr.org</ulink>. You can find other LoCo teams in
				<ulink url="https://wiki.ubuntu.com/LoCoTeamList">
				https://wiki.ubuntu.com/LoCoTeamList</ulink>.</para>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>For more information on editing the Ubuntu wiki, visit
				<ulink url="https://wiki.ubuntu.com/HelpOnEditing">https://wiki.ubuntu.com/HelpOnEditing</ulink>.
				</para></note>
			</sect2>
		</sect1>
		<sect1>
			<title>Launchpad</title>
			<para>Launchpad is a Web-based suite that helps people develop directly or contribute to the development of free
			and open source software. It is a collaborative system developed by
			Canonical primarily for collaboration on open source software. Ubuntu is the most popular project hosted
			on Launchpad. You can use Shipit with your Launchpad ID and
			order Ubuntu CDs, report a bug, assist in translation of Ubuntu and more. We will cover 
			the Launchpad Technical Answers section, Launchpad Bug Tracking, and Shipit (ordering Ubuntu CDs) in this section.</para>
			<para>You can visit Launchpad at <ulink url="https://launchpad.net">https://launchpad.net</ulink>.
			The following screenshot displays the home page of the Launchpad site:</para>
			<figure><title><emphasis role="italic">The Launchpad Page</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_022.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
			<para>Information stored on Launchpad can be retrieved anonymously. To submit information on Launchpad, you need to first create an
			account on Launchpad. You can create a Launchpad account by clicking
			the <emphasis role="strong">Register</emphasis> link at the top-right
			corner of the home page and filling the required details under the
			<emphasis role="strong">Not registered yet?</emphasis> section. Click
			<emphasis role="strong">Register</emphasis> to complete the
			registration process.</para>
			<figure><title><emphasis role="italic">Registration Page</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_023.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
			<para>After you register, you can log on again and return to the home
			page to search the required information. You can do this by either
			asking a fresh question or searching the relevant information within the
			existing answers on the Launchpad site.</para>
			<sect2 id="lp-tech-answers">
				<title>Launchpad Technical Answers</title>
				<para>To search an answer in the existing questions, click the
				<emphasis role="strong">Answers</emphasis> icon on the right. This
				displays the <emphasis role="strong">Questions and answers
					</emphasis> page. To obtain information about a specific project, such
				as Ubuntu, you can select the project name from the
				<emphasis role="strong">Most active projects</emphasis> list. This
				displays the <emphasis role="strong">Question for Ubuntu</emphasis>
				page on Launchpad.</para>
				<tip><title><emphasis role="strong">Nice to Know</emphasis></title>
				<para>Many applications on Ubuntu provide the Get Help Online menu entry in their Help menu.
				This can be used as a shortcut to visit the Technical Answers section in Launchpad.</para></tip>
				<figure><title><emphasis role="italic">Questions and Answers Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_024.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>On this page, all answers specific to the Ubuntu project are listed
					under various categories. You can type your question in the
				<emphasis role="strong">Search</emphasis> field to search for an
				answer in the existing questions. Alternatively, you can click the
				<emphasis role="strong">Ask a question</emphasis> button to display
				the <emphasis role="strong">Ask a question</emphasis> page.</para>
				<figure><title><emphasis role="italic">Questions for Ubuntu Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_025.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>You can ask a question by selecting your preferred language and
				then typing the summary of your question in the
				<emphasis role="strong">Summary</emphasis> field. Clicking
				<emphasis role="strong">Continue</emphasis> displays a list of
				questions that may be similar to what you asked.</para>
				<figure><title><emphasis role="italic">Ask a Question Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_026.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>If you still do not find the required answer, go ahead and type the
				description of the problem in the <emphasis role="strong">Description
				</emphasis> field. You can then click <emphasis role="strong">Add
				</emphasis> to add the question to the main Launchpad
				database.</para>
				<figure><title><emphasis role="italic">Question Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_027.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>When your question is answered, you will receive an e-mail
				notification, stating that your question has been replied to.</para>
			</sect2>
			<sect2 id="lp-bugtracker">
				<title>Launchpad Bug Tracker: Malone</title>
				<para>Malone is a Web-based, collaborative, bug-tracking tool
				available with Launchpad. It provides you with a location to report any
				bugs that you find in Ubuntu and its various applications. It also
				enables you to track the bugs during their life, right until they have been resolved.</para>
				<para>If you find any problems in Ubuntu and its related applications,
				you can report it on Launchpad by clicking the
				<emphasis role="strong">Bugs</emphasis> icon on home page. This
				displays the <emphasis role="strong">Bug tracking</emphasis> page
				of the Launchpad Web site.</para>
				<para>The <emphasis role="strong">Bug tracking</emphasis> page
				displays all the recently reported and recently fixed bugs. Before
				reporting a new bug on Launchpad, you must run a search in the
				existing bug reports to ensure that this bug has not been reported
				already.</para>
				<figure><title><emphasis role="italic">The Bug Tracking Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_028.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>You can report a fresh bug on the <emphasis role="strong">
				Report a bug</emphasis> page, which can be displayed by clicking
				the <emphasis role="strong">Report a bug</emphasis> button on the
				<emphasis role="strong">Bug tracking</emphasis> page.</para>
				<para>You can type a small description of the bug in the
				<emphasis role="strong">Summary</emphasis> field, and click
				<emphasis role="strong">Continue</emphasis> to report the
				bug.</para>
				<figure><title><emphasis role="italic">Report a Bug Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_029.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>When you click the <emphasis role="strong">Continue
				</emphasis> button, the bug tracker displays a list containing similar
				bugs reported earlier on Launchpad. If you do not find your bug listed
				here, you can still report the bug as a fresh bug by clicking the
				<emphasis role="strong">No, I'd like to report a new bug</emphasis>
				radio button at the bottom of this page. This displays a new section at
				the bottom of the page.</para>
				<figure><title><emphasis role="italic">Look for the Reported Bug</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_030.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>In new section that has appeared, you are required to provide
				further detailed information about the bug, such as the steps to
				reproduce the bug and version information. After providing the required
				details, you can finally submit the bug report by clicking the
				<emphasis role="strong">Submit Bug Report</emphasis> button.</para>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>Visit Malone at <ulink url="https://launchpad.net/malone">
				https://launchpad.net/malone</ulink>.</para></note>
			</sect2>
			<sect2>
				<title>Shipit</title>
				<para>Shipit is an application you can use to request the delivery of
				Ubuntu CDs. Although Ubuntu can be freely downloaded from the
				Internet, you can still request a free-of-charge mail delivery of the
				Ubuntu CD. This is especially useful if you have slow Internet connection, as downloading
				the OS can take a while. Delivery may take up to 10 weeks.</para>
				<para>The following screenshot displays the Shipit site:</para>
				<figure><title><emphasis role="italic">The Shipit Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_031.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>Visit Shipit at <ulink url="http://Shipit.ubuntu.com">
				http://Shipit.ubuntu.com</ulink>.</para></note>
			</sect2>
		</sect1>
		<sect1>
			<title>The Fridge</title>
			<para>The Fridge is an information hub for the Ubuntu community,
			bringing together news, grassroots marketing, advocacy, team
			collaboration and great original content. Just like the family fridge at
			home, this is where the Ubuntu family can exhibit its best work for
			everyone to see, along with the requisite jokes, reminders, invitations,
			news clippings and photos.</para>
			<note><title><emphasis role="strong">Note:</emphasis></title>
			<para>Visit the Fridge at <ulink url="http://fridge.ubuntu.com/">http://fridge.ubuntu.com/</ulink>.
			</para></note>
			<para>The following is a screenshot of the Fridge home page:</para>
			<figure><title><emphasis role="italic">The Fridge</emphasis></title>
				<mediaobject><imageobject>
					<imagedata fileref="images/Lesson10_images_032.png" format="PNG" />
				</imageobject></mediaobject>
			</figure>
		</sect1>
		<sect1>
			<title>Paid For Commercial Services</title>
			<para>Canonical provides professional support across the globe. You can purchase this support by
			contacting the Global Support Services team on the Ubuntu Web
			site at <ulink url="http://www.ubuntu.com/support/paid">
			http://www.ubuntu.com/support/paid</ulink>. Professional support
			services can also be obtained through the network of companies and
			partners listed in the Canonical Marketplace.</para>
			<sect2>
				<title>Professional Support Services from Canonical</title>
				<para>Canonical Global Support Services are deployed to enable 24x7
				assistance to customers. The Global Support Services team utilises its vast experience and knowledge base to identify
				the challenges that customers may face when installing and
				maintaining new platforms and applications. From optimising your
				small office set-up to providing guidance on very large deployments,
				the Global Support Services team is always ready to help you get the
				most out of Ubuntu.</para>
				<para>Support is provided for desktops, servers and thin client servers, and clusters. The following screenshot shows the various types of support services offered:</para>
				<figure><title><emphasis role="italic">The Various Type of Support Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_033.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>To purchase commercial support for your desktop, you need to
				click the <emphasis role="strong">contact us</emphasis> link
				available at the bottom of the <emphasis role="strong">Canonical
				Global Support Services</emphasis> page. This takes you to the
				<emphasis role="strong">About us</emphasis> page. You can fill the
				form provided on this page to request more information about
				Canonical Global Support Services. Alternatively, you may click the
				<emphasis role="strong">Purchase Support</emphasis> button
				present in the left <emphasis role="strong">Navigation</emphasis>
				pane to purchase support for your Ubuntu desktop. If you are a company employee, ask your I.S. team for details
				of your support options as this will vary from company to company.</para>
				<figure><title><emphasis role="italic">About Us Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_034.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<para>After you purchase the support, you will receive a confirmation
				e-mail message containing your support ID number. You will also
				receive a phone call welcoming you to the service.</para>
				</sect2>
			<sect2>
				<title>The Canonical Marketplace</title>
				<para>The Canonical Marketplace lists a number of companies and
				partners located in various regions of the world which provide local support for desktops and servers running Ubuntu.
				To receive localised support for your Ubuntu desktop, you can search a
				company close to you by selecting your region from the provided
				list.</para>
				<para>The following screenshot displays the
				<emphasis role="strong">Marketplace</emphasis> page on the
				Ubuntu Web site:</para>
				<figure><title><emphasis role="italic">The Canonical Marketplace</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_035.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>To find support and solutions from local providers, visit
				<ulink url="http://www.ubuntu.com/support/commercial/marketplace">http://www.ubuntu.com/support/commercial/marketplace</ulink>.
				</para></note>
				<para>Selecting your region from the list provided will lead you to a
				comprehensive list of all the Local Support Service providers in that
				region. The following screenshot displays a list of all the Local Support
				Services providers existing in Africa:</para>
				<figure><title><emphasis role="italic">Local Support Services Page</emphasis></title>
					<mediaobject><imageobject>
						<imagedata fileref="images/Lesson10_images_036.png" format="PNG" />
					</imageobject></mediaobject>
				</figure>
				<note><title><emphasis role="strong">Note:</emphasis></title>
				<para>If your company is providing Ubuntu-related services then you too have the option of being
				listed in the Canonical Marketplace as a Local Services Provider.
				To do this simply click the <emphasis role="strong">
				send us your information</emphasis> link at the bottom of
				the <emphasis role="strong">Marketplace</emphasis> page.</para></note>
			</sect2>
		</sect1>
		<sect1>
			<title>Lesson Summary</title>
			<para>In this lesson, you learned:</para>
			<itemizedlist>
				<listitem>
					<para>The various platforms where you can find both free and paid for support on Ubuntu -
					system and online documentation, commercial support, community support,
					Launchpad and the Fridge.</para>
				</listitem>
				<listitem>
					<para>System and Online documentation provides the primary source of help
					and contains both official and community documentation.</para>
				</listitem>
				<listitem>
					<para>The Ubuntu community also provides vital support through
					mailing lists, Web forums, IRC channels, LoCo teams and the
					Ubuntu Team Wiki.</para>
				</listitem>
				<listitem>
					<para>You can use Launchpad to perform tasks such as
					searching Ubuntu related information, tracking bugs in Ubuntu and
					placing orders for the Ubuntu CD.</para>
				</listitem>
							<listitem>
					<para>The Fridge is an information hub for the Ubuntu community,
					bringing together news, grassroots marketing, advocacy, team
					collaboration and great original content.</para>
				</listitem>
				<listitem>
					<para>Canonical provides professional support across the globe,
					which you can purchase by contacting the Global Support
					Services team.</para>
				</listitem>
				<listitem>
					<para>Professional support services can also be obtained through the companies and
					partners listed in the Canonical Marketplace.</para>
				</listitem>
			</itemizedlist>
		</sect1>
		    <questions>
		<sect1>
			<title>Review Exercise</title>
			<para><emphasis role="strong">Question 1</emphasis></para>
			<para>Name the major sources of help and support for Ubuntu.</para>
			<answer>
			<para><emphasis role="strong">Answer 1</emphasis></para>
			<para>The major sources of help and support for Ubuntu are system and online
			documentation, commercial support, community support, Launchpad and
			the Fridge.</para>
			</answer>
			<para><emphasis role="strong">Question 2</emphasis></para>
			<para>What types of documentation are available on the documentation
			site of Ubuntu?</para>
			<answer>
			<para><emphasis role="strong">Answer 2</emphasis></para>
			<para>Four types of documentations are available on the Ubuntu
			documentation site. These are the Ubuntu official documentation,
			community documentation, common questions and Ubuntu
			screencasts.</para>
			</answer>
			<para><emphasis role="strong">Question 3</emphasis></para>
			<para>What are the options for obtaining commercial support
			for your Ubuntu desktop?</para>
			<answer>
			<para><emphasis role="strong">Answer 3</emphasis></para>
			<para>The options for obtaining commercial support are either
			by getting the support directly from Canonical through their Global
			Support Services team or through the network of companies and partners
			that are listed in the Canonical Marketplace.</para>
			</answer>
			<para><emphasis role="strong">Question 4</emphasis></para>
			<para>What are the different platforms through which the Ubuntu
			community extends its help and support?</para>
			<answer>
			<para><emphasis role="strong">Answer 4</emphasis></para>
			<para>The different platforms through which the Ubuntu community
			extends its help and support are:</para>
			<itemizedlist>
				<listitem><para>Mailing lists</para></listitem>
				<listitem><para>Web forums</para></listitem>
				<listitem><para>IRC channels</para></listitem>
				<listitem><para>LoCo teams</para></listitem>
				<listitem><para>The Ubuntu wiki</para></listitem>
			</itemizedlist>
			</answer>
			<para><emphasis role="strong">Question 5</emphasis></para>
			<para>What are IRC channels?</para>
			<answer>
			<para><emphasis role="strong">Answer 5</emphasis></para>
			<para>IRC channels are a form of real-time Internet chat that allows
			users to talk directly to one another.</para>
			</answer>
			<para><emphasis role="strong">Question 6</emphasis></para>
			<para>What help and support do the LoCo teams provide to Ubuntu
			users?</para>
			<answer>
			<para><emphasis role="strong">Answer 6</emphasis></para>
			<para>The LoCo teams are primarily involved in providing free 
			local support, such as one-on-one troubleshooting, group
			sessions and presentations about Ubuntu. Simultaneously, these teams
			are actively engaged in providing non-English support to the Ubuntu
			users.</para>
			</answer>
			<para><emphasis role="strong">Question 7</emphasis></para>
			<para>What is Launchpad?</para>
			<answer>
			<para><emphasis role="strong">Answer 7</emphasis></para>
			<para>Launchpad is a Web-based suite that helps people develop free
			and open source software. It is a collaborative system developed by
			Canonical and is primarily used to track many aspects of open source
			development.</para>
			</answer>
			<para><emphasis role="strong">Question 8</emphasis></para>
			<para>As an Ubuntu user, why do you need to use Launchpad?</para>
			<answer>
			<para><emphasis role="strong">Answer 8</emphasis></para>
			<para>As an Ubuntu user, you can use Launchpad to search
			Ubuntu-related information, report and track bugs in Ubuntu and place
			mailing orders for Ubuntu CDs.</para>
			</answer>
			<para><emphasis role="strong">Question 9</emphasis></para>
			<para>What is the name of the bug-tracking tool available with Launchpad?</para>
			<answer>
			<para><emphasis role="strong">Answer 9</emphasis></para>
			<para>Malone is the bug-tracking tool available with Launchpad.</para>
			</answer>
		</sect1>
		    </questions>
</chapter>