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<?php
// feedback.php - Display a form for customers to provide feedback
//
// SiT (Support Incident Tracker) - Support call tracking system
// Copyright (C) 2010-2014 The Support Incident Tracker Project
// Copyright (C) 2000-2009 Salford Software Ltd. and Contributors
//
// This software may be used and distributed according to the terms
// of the GNU General Public License, incorporated herein by reference.
//
// Author: Ivan Lucas <ivanlucas[at]users.sourceforge.net>, June 2004
require ('core.php');
require (APPLICATION_LIBPATH . 'functions.inc.php');
// External variables
$hashcode = $_REQUEST['ax'];
$oucode = $_REQUEST['ou'];
$mode = clean_fixed_list($_REQUEST['mode'], array('', 'bare'));
$ouemail = cleanvar($_POST['unsubscribe']);
// lets ignore the opt out if both variables have data
if ((!empty($oucode)) AND (!empty($hashcode)))
{
$oucode = '';
}
if (!empty($hashcode))
{
$decodehash = str_rot13(@gzuncompress(base64_decode(urldecode($hashcode))));
$hashvars = explode('&&', $decodehash);
$formid = clean_int($hashvars['0']);
$contactid = clean_int($hashvars['1']);
$incidentid = clean_int(urldecode($hashvars['2']));
$contactemail = clean_dbstring(urldecode($hashvars['3']));
}
elseif (!empty($oucode))
{
$decodehash = str_rot13(@gzuncompress(base64_decode(urldecode($oucode))));
$hashvars = explode('&&', $decodehash);
$contactid = clean_int($hashvars['0']);
$contactemail = clean_dbstring(urldecode($hashvars['1']));
}
else
{
$hashcode = '';
$oucode = '';
}
if (!empty($oucode))
{
if (!empty($ouemail))
{
if ($ouemail == (contact_email($contactid)))
{
$sql = "UPDATE `{$dbContactConfig}` SET value = 'no' ";
$sql .= "WHERE contactid = '{$contactid}' ";
$sql .= "AND config = 'feedback_enable' ";
$result = mysql_query($sql);
if (mysql_error())
{
trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
}
else
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo "<h3><div id='pagecontent'><span class=\"success\">{$strThankYou}<span></h3>";
echo "<h4 align='center'>{$strReceiveFeedbackAgain}</h4><br /><br />";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
}
else
{
html_redirect("{$_SERVER['PHP_SELF']}?ou={$oucode}", FALSE, $strNoValidEmailEntered);
}
}
else
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo "<h3><div id='pagecontent'><span class=\"success\">{$strConfirmOptOut}<span></h3><br />";
echo "<br />";
echo "<div align='center'><form action='$PHP_SELF?ou={$oucode}' method='post'>\n";
echo "{$strEnterSubscribedEmail} <br /> ";
echo "<input type='text' name='unsubscribe' maxlength='20' />";
echo "<input type='submit' value='{$strGo}' />";
echo "</form></div><br /><br />";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
}
else
{
unset($errorfields);
switch ($_REQUEST['action'])
{
case 'save':
// Have a look to see if this respondant has already responded to this form
$sql = "SELECT id AS respondentid FROM `{$dbFeedbackRespondents}` ";
$sql .= "WHERE contactid='$contactid' AND formid='{$formid}' AND incidentid='{$incidentid}' AND completed = 'no'";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
if (mysql_num_rows($result) < 1)
{
echo "<p>{$strFeedbackFormAlreadyCompleted}</p>";
}
else
{
list($respondentid) = mysql_fetch_row($result);
}
// Store this respondent and references
// Loop through the questions in this form and store the results
$sql = "SELECT * FROM `{$dbFeedbackQuestions}` WHERE formid='{$formid}'";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
while ($question = mysql_fetch_object($result))
{
$qid = $question->id;
$options = nl2br(trim($question->options));
$options = str_replace('<br>', '{@}', $options);
$options = str_replace('<br />', '{@}', $options);
$options = str_replace('<br/>', '{@}', $options);
$option_list = explode('{@}', $options);
$fieldname = "Q{$question->id}";
// Check required fields are filled
if (is_array($_POST[$fieldname]))
{
// make sure there aren't any commas in the list and convert array to comma separated list
$_POST[$fieldname] = str_replace(',', '_', $_POST[$fieldname]);
$_POST[$fieldname] = implode(",", $_POST[$fieldname]);
}
if ($question->required == 'true' AND (count($_POST[$fieldname]) < 1 OR
isset($_POST[$fieldname]) == FALSE))
{
$errorfields[] = "{$question->id}";
}
// Store text responses in the appropriate field
if ($question->type == 'text')
{
if (mb_strlen($_POST[$fieldname]) < 255 AND $option_list[1] < 2)
{
// If we've got just one row and less than 255 characters store it in the result field
$qresult = clean_dbstring($_POST[$fieldname]);
$qresulttext = '';
}
else
{
// If we've got more than one row or more than 255 chars store it in the resulttext field (which is a blob)
$qresult = '';
$qresulttext = clean_dbstring($_POST[$fieldname]);
}
}
else
{
// Store all other types of results in the result field.
$qresult = clean_dbstring($_POST[$fieldname]);
$qresulttext = clean_dbstring($_POST[$fieldname]);
}
$debugtext .= "_POST[$fieldname]=" . cleanvar($_POST[$fieldname]) . "\n";
// Put the SQL to be executed into an array to execute later
$rsql[] = "INSERT INTO `{$dbFeedbackResults}` (respondentid, questionid, result, resulttext) VALUES ('{$respondentid}', '{$qid}','{$qresult}', '{$qresulttext}')";
// Store the field in an array
$fieldarray[$question->id] = cleanvar($_POST[$fieldname]);
}
if (count($errorfields) >= 1)
{
$error = implode(",",$errorfields);
$fielddata = base64_encode(serialize($fieldarray));
$errortext = urlencode($fielddata.','.$error);
echo "<?";
echo "xml version=\"1.0\" encoding=\"\"?";
echo ">";
$url = "feedback.php?ax={$hashcode}&error={$errortext}&mode={$mode}";
html_redirect($url, FALSE, $strErrorRequiredQuestionsNotCompleted);
exit;
}
if (empty($_REQUEST['rr']))
{
$rsql[] = "UPDATE `{$dbFeedbackRespondents}` SET completed='yes' WHERE formid='{$formid}' AND contactid='{$contactid}' AND incidentid='{$incidentid}'";
}
// Loop through array and execute the array to insert the form data
foreach ($rsql AS $sql)
{
mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_ERROR);
$sqltext .= $sql."\n";
}
$title = $strThankYou;
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo "<h3><div id='pagecontent'><span class=\"success\">{$strThankYou}<span></h3>";
echo "<h4>{$strThankYouCompleteForm}</h4>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
break;
default:
if ($_REQUEST['mode'] != 'bare')
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
}
else
{
echo "<html>\n<head>\n<title>{$strFeedbackForm}</title>\n</head>\n<body>\n<div id='pagecontent'>\n\n";
}
$errorfields = explode(",", urldecode($_REQUEST['error']));
$fielddata = unserialize(base64_decode($errorfields[0]));
// check if contact is the right person
$csql = "SELECT id FROM `{$dbContacts}` ";
$csql .= "WHERE id='{$contactid}' AND email='{$contactemail}'";
$cresult = mysql_query($csql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
$contactexists = mysql_num_rows($cresult);
if ($contactexists > 0)
{
// Have a look to see if this person has a form waiting to be filled
$rsql = "SELECT id FROM `{$dbFeedbackRespondents}` ";
$rsql .= "WHERE contactid='{$contactid}' AND incidentid='{$incidentid}' AND formid='{$formid}' AND completed = 'no'";
$rresult = mysql_query($rsql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
$waitingforms = mysql_num_rows($rresult);
$waitingform = mysql_fetch_object($rresult);
if ($waitingforms < 1)
{
echo "<h3><span class='failure'>{$strError}</span></h3>";
echo "<h4>{$strNoFeedBackFormToCompleteHere}</h4>";
debug_log("\n\n<!-- FORM NOT WAITING f: {$formid} r:{$respondent} rr:{$responseref} dh:{$decodehash} hc:{$hashcode} ce:{$contactemail} -->\n\n", TRUE);
}
else
{
$sql = "SELECT * FROM `{$dbFeedbackForms}` WHERE id='{$formid}'";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
if (mysql_num_rows($result) < 1)
{
echo "<h2>{$strError}</h2>";
echo "<p>{$strNoFeedBackFormToCompleteHere}</p>";
debug_log("\n\n<!-- FORM DOES NOT EXIST f: {$formid} r:{$respondent} rr:{$responseref} dh:{$decodehash} hc:{$hashcode} ce:{$contactemail} -->\n\n", TRUE);
}
else
{
$reqd = 0;
while ($form = mysql_fetch_object($result))
{
echo "<form action='feedback.php' method='post'>\n";
echo "<h2>{$form->name}</h2>\n";
echo "<p>{$strRelatingToIncident} <strong>#{$incidentid}</strong> — <strong>".incident_title($incidentid)."</strong><br />";
echo sprintf($strOpenedbyXonY, contact_realname(incident_contact($incidentid)), ldate($CONFIG['dateformat_date'],db_read_column('opened', $dbIncidents, $incidentid)));
echo ' ';
echo sprintf($strClosedOnX, ldate($CONFIG['dateformat_date'],db_read_column('closed', $dbIncidents, $incidentid))).".</p>";
if (!empty($_REQUEST['error']))
{
echo "<p style='color: red'>{$strErrorRequiredQuestionsNotCompleted}</p>";
}
echo "<div align='center'>" . nl2br($form->introduction) . "</div>";
$qsql = "SELECT * FROM `{$dbFeedbackQuestions}` ";
$qsql .= "WHERE formid='{$form->id}' ";
$qsql .= "ORDER BY taborder ASC";
$qresult = mysql_query($qsql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
echo "<table class='maintable vertical'>";
$shade = 'shade1';
while ($question = mysql_fetch_object($qresult))
{
if (mb_strlen(trim($question->sectiontext)) > 3)
{
echo "<tr class='shade'><td colspan='2'><table><hr /><td>{$question->sectiontext}\n</td></table></td></tr>";
}
echo "<tr class='{$shade}'>";
echo "<td><h4>Q{$question->taborder}: {$question->question}";
if ($question->required == 'true')
{
echo "<sup style='color: red; font-size: 120%;'>*</sup>";
$reqd++;
}
echo "</h4>";
if (!empty($question->questiontext))
{
echo "<p>{$question->questiontext}</p>";
}
if (!empty($fielddata[$question->id]))
{
$answer = $fielddata[$question->id];
}
else
{
$answer = '';
}
echo "</td><td>";
echo feedback_html_question($question->type, "Q{$question->id}", $question->required, $question->options, $answer);
if (in_array($question->id, $errorfields))
{
echo "<p style='color: red'>".sprintf($strQuestionXNeedsAnsweringBeforeContinuing, $question->taborder)."</p>";
}
echo "</td><br />";
if ($shade == 'shade1')
{
$shade = 'shade2';
}
else
{
$shade = 'shade1';
}
}
echo "</table>\n";
echo "<p align='center'>" . nl2br($form->thanks) . "</p>" ;
echo "<br /><input type='hidden' name='action' value='save' />\n";
echo "<input type='hidden' name='ax' value='".strip_tags($_REQUEST['ax'])."' />\n";
echo "<div class='formbuttons'><input type='submit' value='Submit' /></div>\n";
echo "</form>\n";
if ($reqd >= 1)
{
echo "<p align='center'><sup style='color: red; font-size: 120%;'>*</sup> {$strQuestionRequired}</p>";
}
}
}
}
}
else
{
echo "<h3><span class='failure'>{$strError}</span></h3>";
echo "<h4>{$strNoFeedBackFormToCompleteHere}</h4>";
debug_log("\n\n<!-- CONTACT DOES NOT EXIST f: {$formid} r:{$respondent} rr:{$responseref} dh:{$decodehash} hc:{$hashcode} ce:{$contactemail} -->\n\n", TRUE);
}
if ($_REQUEST['mode'] != 'bare')
{
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
else
{
echo "\n</div>\n</body>\n</html>\n";
}
break;
}
}
?>
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