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<?php
// move_update.php - Moves an incident from the pending/holding queue
//
// SiT (Support Incident Tracker) - Support call tracking system
// Copyright (C) 2010-2014 The Support Incident Tracker Project
// Copyright (C) 2000-2009 Salford Software Ltd. and Contributors
//
// This software may be used and distributed according to the terms
// of the GNU General Public License, incorporated herein by reference.
//
require ('core.php');
$permission = PERM_UPDATE_DELETE;
require (APPLICATION_LIBPATH . 'functions.inc.php');
// This page requires authentication
require (APPLICATION_LIBPATH . 'auth.inc.php');
// External variables
$incidentid = clean_int($_REQUEST['incidentid']);
$updateid = clean_int($_REQUEST['updateid']);
$contactid = clean_int($_REQUEST['contactid']);
$id = clean_int($_REQUEST['id']);
$send_email = cleanvar($_REQUEST['send_email']);
if ($incidentid == '')
{
$title = $strMoveUpdate;
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
$incidentid = clean_int($_REQUEST['incidentid']); // Need to do this here again as incident_html_top changes this to $id which we need above so the menu works
echo "<h2>{$title}</h2>";
echo "<h3>{$strMoveToIncident}</h3>";
echo show_form_errors('moveupdate');
clear_form_errors('moveupdate');
echo "<div align='center'>";
echo "<form action='{$_SERVER['PHP_SELF']}' method='post' id='moveupdate' name='moveupdate'>";
echo "<label>{$strToIncidentID}: ";
if ($contactid > 0) echo incident_drop_down('incidentid', 0, $contactid);
else echo "<input type='text' name='incidentid' value='{$incidentid}' size='10' maxlength='12' />";
echo "</label>";
echo "<p class='formbuttons'><input type='submit' value='{$strMoveUpdate}' /></p><br />";
echo "<input type='hidden' name='updateid' value='{$updateid}' />";
echo "<input type='hidden' name='id' value='{$id}' />";
echo "<input type='hidden' name='win' value='incomingview' />";
echo "</form>";
if ($contactid > 0)
{
echo "<p><a href='move_update.php?id={$id}&updateid=";
echo "{$updateid}&win=incomingview'>{$strOtherIncidents}</a>";
}
echo "</div>";
$sql = "SELECT * FROM `{$dbUpdates}` WHERE id='{$updateid}' ";
$result = mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
while ($updates = mysql_fetch_object($result))
{
$update_timestamp_string = ldate($CONFIG['dateformat_datetime'], $updates->timestamp);
echo "<br />";
echo "<table align='center' width='95%'>";
echo "<tr><th>";
$text = $updatetypes[$updates->type]['text'];
$text = str_replace('currentowner', user_realname($updates->currentowner, TRUE), $text);
$text = str_replace('updateuser', user_realname($updates->userid, TRUE), $text);
echo $text;
if ($updates->nextaction != '') echo " Next Action: <strong>{$updates->nextaction}</strong>";
echo " - {$update_timestamp_string}</th></tr>";
echo "<tr><td class='shade2' width='100%'>";
$updatecounter++;
echo parse_updatebody($updates->bodytext);
echo "</td></tr>";
echo "</table>";
echo "<p><a href=\"inbox.php?id={$id}\">$strReturnToPreviousPage</a></p>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
}
else
{
// check that the incident is still open. i.e. status not = closed
if (incident_status($incidentid) != STATUS_CLOSED)
{
$moved_attachments = TRUE;
// update the incident record, change the incident status to active
$sql = "UPDATE `{$dbIncidents}` SET status='1', lastupdated='{$now}', timeofnextaction='0' WHERE id='{$incidentid}'";
mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_ERROR);
$old_path = $CONFIG['attachment_fspath']. 'updates' . DIRECTORY_SEPARATOR;
$new_path = $CONFIG['attachment_fspath'] . $incidentid . DIRECTORY_SEPARATOR;
//move attachments from updates to incident
$sql = "SELECT linkcolref, filename FROM `{$dbLinks}` AS l, ";
$sql .= "`{$dbFiles}` as f ";
$sql .= "WHERE l.origcolref = '{$updateid}' ";
$sql .= "AND l.linktype = 5 ";
$sql .= "AND l.linkcolref = f.id";
$result = mysql_query($sql);
if ($result)
{
if (!file_exists($new_path))
{
$umask = umask(0000);
mkdir($CONFIG['attachment_fspath'] . "{$incidentid}", 0770);
umask($umask);
}
while ($row = mysql_fetch_object($result))
{
$filename = $row->linkcolref ;
//. "-" . $row->filename;
$old_file = $old_path . $filename;
if (file_exists($old_file))
{
$rename = rename($old_file, $new_path . $filename);
if (!$rename)
{
trigger_error("Couldn't move file: {$file}", E_USER_WARNING);
$moved_attachments = FALSE;
}
}
}
}
if ($moved_attachments)
{
// retrieve the update body so that we can insert time headers
$sql = "SELECT incidentid, bodytext, timestamp FROM `{$dbUpdates}` WHERE id='{$updateid}'";
$uresult = mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
list($oldincidentid, $bodytext, $timestamp) = mysql_fetch_row($uresult);
if ($oldincidentid == 0) $oldincidentid = 'Inbox';
$prettydate = ldate('r', $timestamp);
// prepend 'moved' header to bodytext
$body = sprintf($SYSLANG['strMovedFromXtoXbyX'], "<b>$oldincidentid</b>",
"<b>$incidentid</b>",
"<b>".user_realname($sit[2])."</b>")."\n";
$body .= sprintf($SYSLANG['strOriginalMessageReceivedAt'],
"<b>$prettydate</b>")."\n";
$body .= $SYSLANG['strStatus'] . " -> <b>{$SYSLANG['strActive']}</b>\n";
$bodytext = $body . $bodytext;
$bodytext = mysql_real_escape_string($bodytext);
// move the update.
$sql = "UPDATE `{$dbUpdates}` SET incidentid='{$incidentid}', userid='{$sit[2]}', bodytext='{$bodytext}', timestamp='{$now}' WHERE id='{$updateid}'";
mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_ERROR);
//remove from tempincoming to prevent build up
$sql = "DELETE FROM `{$dbTempIncoming}` WHERE updateid='{$updateid}'";
mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_ERROR);
journal(CFG_LOGGING_NORMAL, 'Incident Update Moved', "Incident update {$update} moved to incident {$incidentid}", CFG_JOURNAL_INCIDENTS, $incidentid);
html_redirect("inbox.php");
}
else
{
$_SESSION['formerrors']['moveupdate']['id'] = $strErrorAssigningUpdate;
header("Location: {$_SERVER['PHP_SELF']}?id={$id}&updateid={$updateid}&win=incomingview");
exit;
}
}
else
{
// no open incident with this number. Return to form.
$_SESSION['formerrors']['moveupdate']['id'] = $strErrorAssigningUpdate;
header("Location: {$_SERVER['PHP_SELF']}?id={$id}&updateid={$updateid}&win=incomingview");
exit;
}
}
?>
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