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<?php
// advanced_search_incidents.php
//
// SiT (Support Incident Tracker) - Support call tracking system
// Copyright (C) 2010-2014 The Support Incident Tracker Project
// Copyright (C) 2000-2009 Salford Software Ltd. and Contributors
//
// This software may be used and distributed according to the terms
// of the GNU General Public License, incorporated herein by reference.
//
// Author: Ivan Lucas <ivanlucas[at]users.sourceforge.net>
// Removed mention of contactproducts - INL 08Oct01
// This Page Is Valid XHTML 1.0 Transitional! - INL 6Apr06
require ('core.php');
$permission = PERM_INCIDENT_LIST; // view incidents
require (APPLICATION_LIBPATH . 'functions.inc.php');
// This page requires authentication
require (APPLICATION_LIBPATH . 'auth.inc.php');
// Don't return more than this number of results
$maxresults = 1000;
// External variables
$search_title = cleanvar($_REQUEST['search_title']);
$search_id = clean_int($_REQUEST['search_id']);
$search_externalid = clean_int($_REQUEST['search_externalid']);
$search_contact = cleanvar($_REQUEST['search_contact']);
$search_servicelevel = cleanvar($_REQUEST['search_servicelevel']);
$search_details = cleanvar($_REQUEST['search_details']);
$search_range = cleanvar($_REQUEST['search_range']);
$search_date = cleanvar($_REQUEST['search_date']);
$search_user = clean_int($_REQUEST['search_user']);
$action = clean_fixed_list($_REQUEST['action'], array('','search'));
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
// show search incidents form
if (empty($action))
{
echo "<h2>".icon('search', 32)." ";
echo "{$strSearch} ({$strAdvanced})</h2>";
echo "<form action=\"{$_SERVER['PHP_SELF']}\" method='get'>";
echo "<table class='vertical'>";
echo "<tr><th colspan='2'>{$strIncidents}</th><tr>\n";
echo "<tr><th>{$strTitle}:</th><td><input maxlength='100' name='search_title' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strIncident} ID:</th><td><input maxlength='100' name='search_id' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strExternalID}:</th><td><input maxlength='100' name='search_externalid' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strServiceLevel}:</th><td>".serviceleveltag_drop_down('search_servicelevel', 0, TRUE)."</td></tr>\n";
echo "<tr><th>{$strContact}:</th><td><input maxlength='100' name='search_contact' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strPriority}:</th><td>".priority_drop_down('search_priority', 0)."</td></tr>\n";
echo "<tr><th>{$strProduct}:</th><td>".product_drop_down('search_product', 0)."</td></tr>\n";
echo "<tr><th>{$strDetails}:</th><td><input maxlength='100' name='search_details' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strStatus}<br />{$strOpen}/{$strClosed}:</th><td>";
echo "<select size='1' name='search_range'>";
echo "<option selected='selected' value='All'>{$strAll}</option>";
echo "<option value='Open'>{$strAllOpen}</option>";
echo "<option value='Closed'>{$strAllClosed}</option>";
echo "</select>\n";
echo "</td></tr>\n";
echo "<tr><th>{$strLastUpdated}:</th><td width='300'>";
echo "<select size='1' name='search_date'>";
echo "<option selected='selected' value='All'>{$strAll}</option>";
echo "<option value='Recent180'>".sprintf($strPreviousXMonths, 6)."</option>";
echo "<option value='Recent90'>".sprintf($strPreviousXMonths, 3)."</option>";
echo "<option value='Recent30'>".sprintf($strPreviousXMonths, 30)."</option>";
echo "<option value='Recent14'>".sprintf($strPreviousXMonths, 14)."</option>";
echo "<option value='Recent7'>".sprintf($strPreviousXDays, 7)."</option>";
echo "<option value='Recent1'>{$strToday}</option>";
echo "<option value='RecentHour'>< ".sprintf($strXMinutes, 60)."</option>";
echo "<option value='OldHour'>> ".sprintf($strXMinutes, 60)."</option>";
echo "<option value='Old7'>> ".sprintf($strXDays, 7)."</option>";
echo "<option value='Old30'>> ".sprintf($strXDays, 30)."</option>";
echo "<option value='Old90'>> ".sprintf($strXMonths, 3)."</option>";
echo "<option value='Old180'>> ".sprintf($strXMonths, 6)."</option>";
echo "</select>";
echo "</td></tr>\n";
echo "<tr><th>{$strOwner}:</th><td width='300'>";
user_drop_down('search_user',0);
echo "</td></tr>";
echo "<tr><th>{$strSortResults}:</th><td width='300'>";
echo "<select size='1' name='sort_results'>
<option selected='selected' value='DateDESC'>{$strByDate} ({$strNewestAtTop})</option>
<option value='DateASC'>{$strByDate} ({$strNewestAtBottom})</option>
<option value='IDASC'>{$strID}</option>
<option value='TitleASC'>{$strTitle}</option>
<option value='ContactASC'>{$strContact}</option>
<option value='SiteASC'>{$strSite}</option>
</select>";
echo "</td></tr>\n";
echo "<tr><td></td><td><input type='hidden' name='action' value='search' />";
echo "<input name='reset' type='reset' value=\"{$strReset}\" /> ";
echo "<input name='submit' type='submit' value=\"{$strSearch}\" />";
echo "</td></tr>\n";
echo "</table>\n";
echo "</form>\n";
}
else
{
// perform search
// search for criteria
if ($errors == 0)
{
// build SQL
$recent_sixmonth = time() - (180 * 86400);
$recent_threemonth = time() - (90 * 86400);
$recent_month = time() - (30 * 86400);
$recent_fortnight = time() - (14 * 86400);
$recent_week = time() - (7 * 86400);
$recent_today = time() - (1 * 86400);
$recent_hour = time() - (3600);
if ($search_details =='')
{
$sql = "SELECT DISTINCT i.id, externalid, title, priority, siteid, owner, type, forenames, surname, lastupdated, status, opened, servicelevel ";
$sql .= "FROM `{$dbIncidents}` AS i, `{$dbContacts}` AS c WHERE i.contact = c.id ";
}
if ($search_details !='')
{
$sql = "SELECT DISTINCT i.id, u.incidentid, i.externalid, i.title, i.priority, i.owner, i.type, i.lastupdated, i.status, c.forenames, c.surname, c.siteid, i.opened ";
$sql .= "FROM `{$dbUpdates}` AS u, `{$dbIncidents}` AS i, `{$dbContacts}` AS c ";
$sql .= "WHERE u.incidentid = i.id AND i.contact = c.id AND bodytext LIKE ('%$search_details%') ";
}
if ($search_title != '') $sql.= "AND title LIKE ('%{$search_title}%') ";
if ($search_id != '') $sql.= "AND i.id LIKE ('%{$search_id}%') ";
if ($search_externalid !='') $sql.= "AND externalid LIKE ('%{$search_externalid}%') ";
if ($search_contact != '') $sql.= "AND (c.surname LIKE '%{$search_contact}%' OR forenames LIKE '%{$search_contact}%') ";
if ($search_servicelevel != '') $sql.= "AND (i.servicelevel = '{$search_servicelevel}') ";
if ($search_range == 'Closed') $sql.= "AND closed != '0' ";
if ($search_range == 'Open') $sql.= "AND closed = '0' ";
if ($search_date == 'Recent180}') $sql.= "AND lastupdated >= '{$recent_sixmonth}' ";
if ($search_date == 'Recent90}') $sql.= "AND lastupdated >= '{$recent_threemonth}' ";
if ($search_date == 'Recent30}') $sql.= "AND lastupdated >= '{$recent_month}' ";
if ($search_date == 'Recent14}') $sql.= "AND lastupdated >= '{$recent_fortnight}' ";
if ($search_date == 'Recent7}') $sql.= "AND lastupdated >= '{$recent_week}' ";
if ($search_date == 'Recent1}') $sql.= "AND lastupdated >= '{$recent_today}' ";
if ($search_date == 'RecentHour}') $sql.= "AND lastupdated >= '{$recent_hour}' ";
if ($search_date == 'Old180}') $sql.= "AND lastupdated <= '{$recent_sixmonth}' ";
if ($search_date == 'Old90}') $sql.= "AND lastupdated <= '{$recent_threemonth}' ";
if ($search_date == 'Old30}') $sql.= "AND lastupdated <= '{$recent_month}' ";
if ($search_date == 'Old7}') $sql.= "AND lastupdated <= '{$recent_week}' ";
if ($search_date == 'OldHour}') $sql.= "AND lastupdated <= '{$recent_hour}' ";
if ($search_user != 0) $sql.= "AND owner = '{$search_user}' ";
if ($search_priority != 0) $sql.= "AND priority = '{$search_priority}' ";
if ($search_product != 0) $sql.="AND product = '{$search_product}' ";
// Sorting
if ($sort_results == 'DateASC') $sql.="ORDER BY lastupdated ASC ";
if ($sort_results == 'DateDESC') $sql.="ORDER BY lastupdated DESC ";
if ($sort_results == 'IDASC') $sql.="ORDER BY i.id ASC ";
if ($sort_results == 'TitleASC') $sql.="ORDER BY i.title ASC ";
if ($sort_results == 'ContactASC') $sql.="ORDER BY c.surname ASC ";
if ($sort_results == 'SiteASC') $sql.="ORDER BY c.siteid ASC ";
$sql .= "LIMIT {$maxresults}";
$result = mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
$countresults = mysql_num_rows($result);
if ($countresults == 0)
{
echo "<h2>{$strNoResults}</h2>\n";
echo "<p align='center'><a href=\"search_incidents_advanced.php\">{$strSearchAgain}</a></p>";
}
else
{
echo "<h2>".sprintf($strResultsNum, $countresults)."</h2>";
echo "<table class='maintable'>
<tr>
<th>{$strID} (Ext ID)</th>
<th>{$strTitle}</th>
<th>{$strContact}</th>
<th>{$strSite}</th>
<th>{$strPriority}</th>
<th>{$strOwner}</th>
<th>{$strOpened}</th>
<th>{$strLastUpdated}</th>
<th>{$strType}</th>
<th>{$strStatus}</th>
</tr>";
$shade = 'shade1';
while ($results = mysql_fetch_object($result))
{
echo "<tr class='{$shade}'>";
echo "<td align='center' width='100'>{$results->id} (";
if ($results->externalid == '') echo $strNone;
else echo $results->externalid;
echo "</td>";
echo "<td width='150'>".html_incident_popup_link($results->id, $results->title)."</td>";
echo "<td align='center' width='100'>{$results->forenames}' '{$results->surname}</td>";
echo "<td align='center' width='100'>".site_name($results->siteid)."</td>";
echo "<td align='center' width='50'>{$results->servicelevel}<br />".priority_name($results->priority)."</td>";
echo "<td align='center' width='100'>".user_realname($results->owner, TRUE)."</td>";
echo "<td align='center' width='150'>".ldate($CONFIG['dateformat_datetime'], $results->opened)."</td>";
echo "<td align='center' width='150'>".ldate($CONFIG['dateformat_datetime'], $results->lastupdated)."></td>";
echo "<td align='center' width='50'>{$results->type}</td>";
echo "<td align='center' width='50'>".incidentstatus_name($results->status)."</td>";
echo "</tr>";
if ($shade == 'shade1') $shade = 'shade2';
else $shade = 'shade1';
}
}
echo "</table>";
echo "<br />";
echo "<p align='center'><a href=\"search_incidents_advanced.php\">{$strSearchAgain}</a></p>";
// MANTIS 1849 Replace maxresults limit with paging
if ($countresults >= $maxresults) printf($strMaxResults, $maxresults);
}
}
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
?>
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