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<?php
// edit_service_level.php - Edit a service level
//
// SiT (Support Incident Tracker) - Support call tracking system
// Copyright (C) 2010-2014 The Support Incident Tracker Project
// Copyright (C) 2000-2009 Salford Software Ltd. and Contributors
//
// This software may be used and distributed according to the terms
// of the GNU General Public License, incorporated herein by reference.
//
// Author: Ivan Lucas <ivanlucas[at]users.sourceforge.net>
require ('core.php');
$permission = PERM_SLA_EDIT; // Edit Service Levels
require (APPLICATION_LIBPATH . 'functions.inc.php');
// This page requires authentication
require (APPLICATION_LIBPATH . 'auth.inc.php');
$title = $strEditServiceLevel;
// External variables
$tag = cleanvar($_REQUEST['tag']);
$priority = clean_int($_REQUEST['priority']);
$action = clean_fixed_list($_REQUEST['action'], array('showform', 'edit'));
if (empty($action) OR $action == "showform")
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo "<h2>".icon('sla', 32)." {$title}</h2>";
echo "<p align='center'>{$tag} ".priority_name($priority)."</p>";
$sql = "SELECT * FROM `{$dbServiceLevels}` WHERE tag='{$tag}' AND priority='{$priority}'";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
$sla = mysql_fetch_object($result);
echo "<form name='edit_servicelevel' action='{$_SERVER['PHP_SELF']}' method='post'>";
echo "<table class='vertical'>";
echo "<tr><th>".icon('initialresponse', 16)." {$strInitialResponse}</th>";
echo "<td><input type='text' size='5' name='initial_response_mins' maxlength='5' value='{$sla->initial_response_mins}' /> {$strMinutes}</td></tr>";
echo "<tr><th>".icon('probdef', 16)." {$strProblemDefinition}</th>";
echo "<td><input type='text' size='5' name='prob_determ_mins' maxlength='5' value='{$sla->prob_determ_mins}' /> {$strMinutes}</td></tr>";
echo "<tr><th>".icon('actionplan', 16)." {$strActionPlan}</th>";
echo "<td><input type='text' size='5' name='action_plan_mins' maxlength='5' value='{$sla->action_plan_mins}' /> {$strMinutes}</td></tr>";
echo "<tr><th>".icon('solution', 16)." {$strResolutionReprioritisation}</th>";
echo "<td><input type='text' size='5' name='resolution_days' maxlength='3' value='{$sla->resolution_days}' /> {$strDays}</td></tr>";
echo "<tr><th>".icon('review', 16)." {$strReview} </th>";
echo "<td><input type='text' size='5' name='review_days' maxlength='3' value='{$sla->review_days}' /> {$strDays}</td></tr>";
$attributes = '';
if ($sla->timed == 'yes') $attributes = "disabled='disabled' ";
echo "<tr><th>{$strAllowIncidentReopen}</th><td>".html_checkbox('allow_reopen', $sla->allow_reopen, '', $attributes)."</td></tr>\n";
echo "<tr><th>".icon('timer', 16)." {$strTimed}</th><td>";
$timed_display = '';
if ($sla->timed == 'yes')
{
echo "<input type='checkbox' name='timed' id='timed' onchange='enableBillingPeriod();' checked='checked' />";
$billingSQL = "SELECT * FROM `{$dbBillingPeriods}` WHERE priority = {$priority} AND tag = '{$tag}'";
$billingResult = mysql_query($billingSQL);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
$billing = mysql_fetch_object($billingResult);
$customerPeriod = $billing->customerperiod;
$engineerPeriod = $billing->engineerperiod;
$limit = $billing->limit;
}
else
{
echo "<input type='checkbox' name='timed' id='timed' onchange='enableBillingPeriod();' />";
// Set some defaults
$customerPeriod = "120";
$engineerPeriod = "60";
$timed_display = "style='display:none;'";
}
echo help_link('ServiceLevelTimed');
echo "</td></tr>";
echo "<tr id='engineerBillingPeriod' {$timed_display}><th>{$strBillingEngineerPeriod} ".help_link('ServiceLevelEngineerPeriod')."</th><td><input type='text' size='5' name='engineerPeriod' maxlength='5' value='{$engineerPeriod}' /> {$strMinutes}</td></tr>";
echo "<tr id='customerBillingPeriod' {$timed_display}><th>{$strBillingCustomerPeriod} ".help_link('ServiceLevelCustomerPeriod')."</th><td><input type='text' size='5' name='customerPeriod' maxlength='5' value='{$customerPeriod}' /> {$strMinutes}</td></tr>";
echo "</table>";
echo "<input type='hidden' name='action' value='edit' />";
echo "<input type='hidden' name='tag' value='{$tag}' />";
echo "<input type='hidden' name='priority' value='{$priority}' />";
echo "<p class='formbuttoms'><input name='reset' type='reset' value='{$strReset}' /> <input type='submit' value='{$strSave}' /></p>";
echo "<p class='return'><a href='service_levels.php'>{$strBackToList}</a></p>";
echo "</form>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
elseif ($action == "edit")
{
// External variables
$initial_response_mins = clean_int($_POST['initial_response_mins']);
$prob_determ_mins = clean_int($_POST['prob_determ_mins']);
$action_plan_mins = clean_int($_POST['action_plan_mins']);
$resolution_days = clean_int($_POST['resolution_days']);
$review_days = clean_int($_POST['review_days']);
$engineerPeriod = clean_int($_POST['engineerPeriod']);
$customerPeriod = clean_int($_POST['customerPeriod']);
$allow_reopen = cleanvar($_POST['allow_reopen']);
if (!empty($allow_reopen))
{
$allow_reopen = 'yes';
}
else
{
$allow_reopen = 'no';
}
if (!empty($_POST['timed']))
{
$timed = 1;
// Force allow_reopen=no for timed incidents, since reopening will break billing
$allow_reopen = 'no';
}
else $timed = 0;
$sql = "UPDATE `{$dbServiceLevels}` SET initial_response_mins='{$initial_response_mins}', ";
$sql .= "prob_determ_mins='{$prob_determ_mins}', ";
$sql .= "action_plan_mins='{$action_plan_mins}', ";
$sql .= "resolution_days='{$resolution_days}', ";
$sql .= "review_days='{$review_days}', ";
$sql .= "timed='{$timed}', ";
$sql .= "allow_reopen='{$allow_reopen}' ";
$sql .= "WHERE tag='{$tag}' AND priority='{$priority}'";
mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_ERROR);
//if (mysql_affected_rows() == 0) trigger_error("UPDATE affected zero rows",E_USER_WARNING);
else
{
$billingSQL = "SELECT * FROM `{$dbBillingPeriods}` WHERE priority = {$priority} AND tag = '{$tag}'";
$billingResult = mysql_query($billingSQL);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
$billing = mysql_fetch_object($billingResult);
if (!empty($billing))
{
//update
$sql = "UPDATE `{$dbBillingPeriods}` SET customerperiod = '{$customerPeriod}', engineerperiod = '{$engineerPeriod}' ";
$sql .= "WHERE priority = {$priority} AND tag = '{$tag}'";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
}
else
{
//insert
$sql = "INSERT INTO `{$dbBillingPeriods}` (priority, tag, customerperiod, engineerperiod) ";
$sql .= "VALUES ('{$priority}', '{$tag}', '{$customerPeriod}', '{$engineerPeriod}')";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
}
header("Location: service_levels.php");
exit;
}
}
?>
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