1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
|
<?php
// site_incidents.php - csv file showing how many incidents each site logged
//
// SiT (Support Incident Tracker) - Support call tracking system
// Copyright (C) 2010-2014 The Support Incident Tracker Project
// Copyright (C) 2000-2009 Salford Software Ltd. and Contributors
//
// This software may be used and distributed according to the terms
// of the GNU General Public License, incorporated herein by reference.
//
// Shows Incidents CLOSED between the dates
require ('core.php');
$permission = PERM_REPORT_RUN; // Run Reports
require (APPLICATION_LIBPATH . 'functions.inc.php');
// This page requires authentication
require (APPLICATION_LIBPATH . 'auth.inc.php');
$title = $strSiteIncidents;
$startdate = cleanvar($_REQUEST['start']);
$enddate = cleanvar($_REQUEST['end']);
$mode = clean_fixed_list($_REQUEST['mode'], array('', 'run'));
$zerologged = clean_fixed_list($_REQUEST['zerologged'], array('','on'));
$showsitesloggedfewerthanxcalls = clean_fixed_list($_REQUEST['showsitesloggedfewerthanxcalls'], array('','on'));
$numberofcalls = clean_int($_REQUEST['numberofcalls']);
$showincidentdetails = clean_fixed_list($_REQUEST['showincidentdetails'], array('','on'));
$onlyshowactivesites = clean_fixed_list($_REQUEST['onlyshowactivesites'], array('','on'));
$slas = clean_int($_REQUEST['slas']);
$showproducts = clean_fixed_list($_REQUEST['showproducts'], array('','on'));
if (empty($mode))
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
?>
<script type='text/javascript'>
function toggleLessThanX()
{
if ($('showsitesloggedfewerthanxcalls').checked == true)
{
$('numberofcalls').show();
$('labelforxcalls').show();
$('zerologged').checked = true;
$('zerologged').readOnly = true;
}
else
{
$('numberofcalls').hide();
$('labelforxcalls').hide();
$('zerologged').checked = false;
$('zerologged').readOnly = false;
}
}
function toggleDisableIncidents()
{
if ($('output').value == 'screen')
{
$('showincidentdetails').readOnly = false;
}
else
{
$('showincidentdetails').checked = false;
$('showincidentdetails').readOnly = true;
}
}
</script>
<?php
echo "<h2>".icon('reports', 32)." {$title}</h2>";
echo "<form name='date' action='".$_SERVER['PHP_SELF']."?mode=run' method='post'>\n";
echo "<table class='vertical'>\n";
echo "<tr><th>{$strStartDate}:</th><td title='date picker'>\n";
echo "<input name='start' size='10' value='{$date}' />\n";
echo date_picker('date.start');
echo "</td></tr>\n";
echo "<tr><th>{$strEndDate}:</th><td align='left' class='shade1' title='date picker'>\n";
echo "<input name='end' size='10' />\n";
echo date_picker('date.end');
echo "</td></tr>\n";
echo "<tr><th>{$strExcludeSitesWith}".help_link('CTRLAddRemove')."</th><td>\n";
$sql = "SELECT DISTINCT tag FROM `{$dbServiceLevels}`";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
if (mysql_num_rows($result) > 0)
{
echo "<label>{$strServiceLevel}:<br />";
echo "<select name='slas[]' multiple='multiple' size='5'>\n";
while ($obj = mysql_fetch_object($result))
{
echo "<option value='{$obj->tag}'>{$obj->tag}</option>\n";
}
echo "</select></label>\n";
}
echo "</td></tr>\n";
echo "<tr><th>$strOptions</th>";
echo "<td>";
echo "<label><input type='checkbox' name='zerologged' id='zerologged' /> {$strShowSitesThatHaveLoggedNoIncidents}</label><br />";
echo "<input type='checkbox' name='showsitesloggedfewerthanxcalls' id='showsitesloggedfewerthanxcalls' onclick=\"toggleLessThanX();\" /> {$strShowSitesWhichHaveLoggedLessThanCalls}\n";
echo "<input type='text' name='numberofcalls' size='3' id='numberofcalls' style='display:none'/><label id='labelforxcalls' for='showsitesloggedfewerthanxcalls' style='display:none'> {$strIncidents}</label>";
echo "<br />";
echo "<label><input type='checkbox' name='showincidentdetails' id='showincidentdetails' /> {$strShowIncidentDetails}</label><br />";
echo "<label><input type='checkbox' name='onlyshowactivesites' id='onlyshowactivesites' /> {$strOnlyShowSitesWithActiveContracts}</label><br />\n";
echo "<label><input type='checkbox' name='showproducts' id='showproducts' /> {$strShowProducts}</label>";
echo "</td></tr>\n";
echo "<tr><th>{$strOutput}</th>\n";
echo "<td><select name='output' id='output'><option value='screen' onclick='toggleDisableIncidents();'>{$strScreen}</option>\n";
echo "<option value='csv' onclick='toggleDisableIncidents();'>{$strCSVfile}</option></select></td></tr>\n";
echo "</table>\n";
echo "<p class='formbuttons'>";
echo "<input type='hidden' name='user' value='{$user}' />";
echo "<input type='hidden' name='step' value='1' />";
echo "<input type='reset' value=\"{$strReset}\" /> ";
echo "<input type='submit' value=\"{$strRunReport}\" /></p>";
echo "</form>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
else
{
$output = clean_fixed_list($_REQUEST['output'], array('screen','csv'));
if (empty($startdate)) $startdate = date('Y-m-d', mktime(0, 0, 0, date("m"), date("d"), date("Y")-1)); // 1 year ago
if (empty($enddate)) $enddate = date('Y-m-d');
$enddate = $enddate." 23:59:59";
$sql = "SELECT DISTINCT s.id, s.name AS name, r.name AS resel, m.reseller, u.realname ";
$sql .= "FROM `{$dbMaintenance}` AS m, `{$dbResellers}` AS r, `{$dbSites}` AS s ";
$sql .= "LEFT JOIN `{$dbUsers}` AS u ON s.owner = u.id ";
$sql .= "WHERE s.id = m.site AND r.id = m.reseller AND m.term <> 'yes' ";
if ($onlyshowactivesites == 'on')
{
$sql .= "AND m.expirydate > '{$now}' ";
}
$sql .= "ORDER BY s.name";
/*
SELECT DISTINCT s.id, s.name AS name, r.name AS resel, m.reseller, u.realname
FROM `sites` AS s, `maintenance` AS m, `resellers` AS r, `users` AS u
WHERE s.id = m.site AND r.id = m.reseller AND m.term <> 'yes' AND s.owner = u.id AND m.expirydate > '1231609928' ORDER BY s.name
*/
// echo $sql;
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
if (mysql_num_rows($result) > 0)
{
$shade = 'shade1';
while ($site = mysql_fetch_object($result))
{
if ($showproducts == 'on')
{
$product = "";
$psql = "SELECT m.id AS maintid, m.term AS term, p.name AS product, ";
$psql .= "m.admincontact AS admincontact, ";
$psql .= "r.name AS reseller, licence_quantity, lt.name AS licence_type, expirydate, admincontact, c.forenames AS admincontactsforenames, c.surname AS admincontactssurname, m.notes AS maintnotes ";
$psql .= "FROM `{$dbMaintenance}` AS m, `{$dbContacts}` AS c, `{$dbProducts}` AS p, `{$dbLicenceTypes}` AS lt, `{$dbResellers}` AS r ";
$psql .= "WHERE m.product = p.id AND m.reseller = r.id AND licence_type = lt.id AND admincontact = c.id ";
$psql .= "AND m.site = '{$site->id}' AND m.expirydate > '{$now}' AND term != 'yes' AND m.reseller = {$site->reseller} ";
$psql .= "ORDER BY p.name ASC";
$presult = mysql_query($psql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
while ($prod = mysql_fetch_object($presult))
{
$product .= "{$prod->product}<br />";
}
}
$rowshowed = false;
if ((!empty($slas) AND !does_site_have_certain_sla_contract($site->id, $slas)) OR empty($slas))
{
$sql = "SELECT count(i.id) AS incidentz, s.name AS site FROM `{$dbContacts}` AS c, `{$dbSites}` AS s, `{$dbIncidents}` AS i, `{$dbMaintenance}` AS m ";
$sql.= "WHERE c.siteid = s.id AND s.id={$site->id} AND i.opened > ".strtotime($startdate)." AND i.closed < ".strtotime($enddate)." AND i.contact = c.id ";
$sql .= "AND m.id = i.maintenanceid AND m.reseller = '{$site->reseller}' ";
$sql.= "GROUP BY site";
// echo $sql;
$sresult = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
$details = mysql_fetch_object($sresult);
$count = $details->incidentz;
$colspan = 4;
if (!empty($zerologged))
{
if (empty($count)) $count = 0;
if ($showsitesloggedfewerthanxcalls == 'on' AND $count <= $numberofcalls)
{
if ($output == 'csv')
{
$csv .= "\"{$count}\",\"{$site->name}\",\"{$site->realname}\",\"{$site->resel}";
$rowshowed = true;
}
else
{
$csv .= "<tr class='{$shade}'><td>{$count}</td><td>{$site->name}</td><td>{$site->realname}</td><td>{$site->resel}</td>";
$rowshowed = true;
}
if ($showproducts == 'on')
{
$colspan = 5;
if ($output == 'csv') $csv .= "\",\"{$product}";
else $csv .= "<td>{$product}</td>";
}
}
else if (empty($showsitesloggedfewerthanxcalls))
{
if ($output == 'csv')
{
$csv .= "\"{$count}\",\"{$site->name}\",\"{$site->realname}\",\"{$site->resel}";
}
else
{
$csv .= "<tr class='{$shade}'><td>{$count}</td><td>{$site->name}</td><td>{$site->realname}</td><td>{$site->resel}</td>";
$rowshowed = true;
}
if ($showproducts == 'on')
{
$colspan = 5;
if ($output == 'csv') $csv .= "\",\"{$product}";
else $csv .= "<td>{$product}</td>";
}
}
}
else
{
// Dont need to check $showsitesloggedfewerthanxcalls as $zerologged will always be selected
if ($count != 0)
{
if ($output == 'csv')
{
$csv .= "\"{$count}\",\"{$site->name}\",\"{$site->realname}\",\"{$site->resel}";
$rowshowed = true;
}
else
{
$csv .= "<tr class='{$shade}'><td>{$count}</td><td>{$site->name}</td><td>{$site->realname}</td><td>{$site->resel}</td>";
$rowshowed = true;
}
if ($showproducts == 'on')
{
$colspan = 5;
if ($output == 'csv') $csv .= "\",\"{$product}";
else $csv .= "<td>{$product}</td>";
}
}
}
}
if ($output == 'csv') $csv .= "\"\n";
else $csv .= "</tr>";
if ($showincidentdetails == 'on' AND $output == 'screen' AND $count > 0 AND $rowshowed)
{
$isql = "SELECT i.id, i.title, i.softwareid, i.status, i.owner, i.opened, i.closed, i.servicelevel, c.forenames, c.surname ";
$isql .= "FROM `{$dbContacts}` AS c, `{$dbSites}` AS s, `{$dbIncidents}` AS i ";
$isql.= "WHERE c.siteid = s.id AND s.id={$site->id} AND i.opened >".strtotime($startdate)." AND i.closed < ".strtotime($enddate)." AND i.contact = c.id ";
$iresult = mysql_query($isql);
if (mysql_error()) trigger_error(mysql_error(), E_USER_WARNING);
if (mysql_num_rows($iresult) > 0)
{
$csv .= "<tr><td colspan='{$colspan}'>";
$csv .= "<table width='100%'><th>{$strID}</th><th>{$strTitle}</th><th>{$strContact}</th><th>{$strSkill}</th><th>{$strStatus}</th>";
$csv .= "<th>{$strEngineer}</th><th>{$strOpened}</th><th>{$strClosed}</th><th>{$strDuration}</th><th>{$strSLA}</th></tr>";
$shade1 = 'shade1';
while ($obj = mysql_fetch_object($iresult))
{
$csv .= "<tr class='{$shade1}'>";
$csv .= "<td>".html_incident_popup_link($obj->id, $obj->id)."</td><td>{$obj->title}</td>";
$csv .= "<td>{$obj->forenames} {$obj->surname}</td>";
$csv .= "<td>".software_name($obj->softwareid)."</td>";
$csv .= "<td>".incidentstatus_name($obj->status)."</td>";
$csv .= "<td>".user_realname($obj->owner)."</td>";
$csv .= "<td>".format_date_friendly($obj->opened)."</td>";
$csv .= "<td>";
if ($obj->closed > 0) $csv .= format_date_friendly($obj->closed);
else $csv .= $strCurrentlyOpen;
$csv .= "</td>";
$csv .= "<td>";
if ($obj->closed > 0) $csv .= format_workday_minutes(($obj->closed - $obj->opened) / 60);
$csv .= "</td>";
$csv .= "<td>{$obj->servicelevel}</td>";
$csv .= "</tr>";
if ($shade1 == 'shade1') $shade1 = 'shade2';
else $shade1 = 'shade1';
}
$csv .= "</table>";
$csv .= "</td></tr>";
}
}
if ($shade == 'shade1') $shade = 'shade2';
else $shade = 'shade1';
}
if ($output == 'csv')
{
$header = "\"{$strIncidents}\",\"{$strSite}\",\"{$strAccountManager}\",\"{$strReseller}";
if ($showproducts == 'on')
{
$header .= "\",\"{$strProducts}";
}
$csv = $header."\"\n".$csv;
}
else
{
$header = "<tr><th>{$strIncidents}</th><th>{$strSite}</th><th>{$strAccountManager}</th><th>{$strReseller}</th>";
if ($showproducts == 'on')
{
$header .= "<th>{$strProducts}</th>";
}
$csv = $header."</tr>".$csv;
}
if ($output == 'csv')
{
$csv = "\"{$strStartDate}:\",\"{$startdate}\"\n{$strEndDate}:\",\"{$enddate}".$csv;
header("Content-type: text/csv\r\n");
header("Content-disposition-type: attachment\r\n");
header("Content-disposition: filename=yearly_incidents.csv");
echo $csv;
}
else
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo "<h2>".icon('site', 32)." {$strSiteIncidents}</h2>";
echo "<p align='center'>{$strStartDate}: {$startdate}. {$strEndDate}: {$enddate}</p>";
echo "<table class='maintable'>{$csv}</table>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
}
else html_redirect($_SERVER['PHP_SELF'], FALSE, $strNoResults);
}
?>
|