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<?php
// yearly_customer_export.php - List the numbers and titles of incidents logged by each site in the past year.
//
// SiT (Support Incident Tracker) - Support call tracking system
// Copyright (C) 2010-2014 The Support Incident Tracker Project
// Copyright (C) 2000-2009 Salford Software Ltd. and Contributors
//
// This software may be used and distributed according to the terms
// of the GNU General Public License, incorporated herein by reference.
//
// Author: Ivan Lucas <ivanlucas[at]users.sourceforge.net>
// This Page Is Valid XHTML 1.0 Transitional! 15Mar06
require ('core.php');
$permission = PERM_REPORT_RUN; // Run Reports
require (APPLICATION_LIBPATH . 'functions.inc.php');
// This page requires authentication
require (APPLICATION_LIBPATH . 'auth.inc.php');
$title = $strIncidentsBySite;
$mode = clean_fixed_list($_REQUEST['mode'], array('', 'report'));
if (empty($mode))
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo "<h2>".icon('reports', 32)." {$title}</h2>";
echo "<p align='center'>".sprintf($strReportListsIncidentsLoggedThatEachSiteLoggedOverPastXMonths, 12)."</p>";
echo "<form action='{$_SERVER['PHP_SELF']}' method='post'>";
echo "<table summary='Site Selection Table' class='vertical'>";
echo "<tr><th colspan='2' align='center'>{$strInclude}".help_link('CTRLAddRemove')."</th></tr>";
echo "<tr><td align='center' colspan='2'>";
$sql = "SELECT * FROM `{$dbSites}` ORDER BY name";
$result = mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
echo "<select name='inc[]' multiple='multiple' size='20'>";
while ($site = mysql_fetch_object($result))
{
echo "<option value='{$site->id}'>{$site->name}</option>\n";
}
echo "</select>";
echo "</td>";
echo "</tr>\n";
echo "<tr><th>{$strOptions}</th>";
echo "<td>";
echo "<label><input type='checkbox' name='showsitetotals' value='yes' /> {$strShowSiteTotals}</label><br />";
echo "<label><input type='checkbox' name='showtotals' value='yes' /> {$strShowTotals}</label><br /><br />";
echo "<tr><th align='right'>{$strOutput}:</th>";
echo "<td>";
echo "<select name='output'>";
echo "<option value='screen'>{$strScreen}</option>";
echo "<option value='csv'>{$strCSVfile}</option>";
echo "</select>";
echo "</td></tr>";
echo "</table>";
echo "<p class='formbuttons'>";
echo "<input type='hidden' name='mode' value='report' />";
echo "<input type='reset' value=\"{$strReset}\" /> ";
echo "<input type='submit' value=\"{$strRunReport}\" />";
echo "</p>";
echo "</form>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
elseif ($_REQUEST['mode'] == 'report')
{
if (is_array($_POST['exc']) && is_array($_POST['exc'])) $_POST['inc'] = array_values(array_diff(clean_dbstring($_POST['inc']), clean_dbstring($_POST['exc']))); // don't include anything excluded
$includecount = count($_POST['inc']);
if ($_POST['showsitetotals'] == 'yes') $showsitetotals = TRUE;
else $showsitetotals = FALSE;
if ($_POST['showtotals'] == 'yes') $showtotals = TRUE;
else $showtotals = FALSE;
if ($_POST['showgrandtotals'] == 'yes') $showgrandtotals = TRUE;
else $showgrandtotals = FALSE;
if ($includecount >= 1)
{
// $html .= "<strong>Include:</strong><br />";
$incsql .= "(";
for ($i = 0; $i < $includecount; $i++)
{
// $html .= "{$_POST['inc'][$i]} <br />";
$incsql .= "siteid=".clean_int($_POST['inc'][$i]);
if ($i < ($includecount-1)) $incsql .= " OR ";
}
$incsql .= ")";
}
$sql = "SELECT i.id AS incid, i.title AS title, c.id AS contactid, s.name AS site, c.email AS cemail, ";
$sql .= "CONCAT(c.forenames,' ',c.surname) AS cname, i.opened as opened, st.typename, i.externalid AS externalid, ";
$sql .= "s.id AS siteid ";
$sql .= "FROM `{$dbContacts}` AS c, `{$dbSites}` AS s, `{$dbSiteTypes}` AS st, `{$dbIncidents}` AS i ";
$sql .= "WHERE c.siteid = s.id AND s.typeid = st.typeid AND i.opened > ($now-60*60*24*365.25) ";
$sql .= "AND i.contact=c.id";
if (empty($incsql) == FALSE OR empty($excsql) == FALSE) $sql .= " AND ";
if (!empty($incsql)) $sql .= "$incsql";
if (empty($incsql) == FALSE AND empty($excsql) == FALSE) $sql .= " AND ";
if (!empty($excsql)) $sql .= "$excsql";
$sql .= " ORDER BY site, incid ASC ";
$result = mysql_query($sql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
$numrows = mysql_num_rows($result);
$html .= "<h2>".icon('reports', 32)." {$title}</h2>";
$html .= "<p align='center'>".sprintf($strIncidentsBySiteReportDesc, $numrows)."</p>";
$html .= "<table width='99%' align='center'>";
$html .= "<tr><th>{$strOpened}</th><th>{$strIncident}</th><th>{$strExternalID}</th><th>{$strTitle}</th><th>{$strContact}</th><th>{$strSite}</th><th>{$strType}</th></tr>";
$csvfieldheaders .= "{$strOpened},{$strIncident},{$strExternalID},{$strTitle},{$strContact},{$strSite},{$strType}\r\n";
$rowcount = 0;
$externalincidents = 0;
$shade = 'shade1';
while ($row = mysql_fetch_object($result))
{
$nicedate = ldate('d/m/Y',$row->opened);
$html .= "<tr class='{$shade}'><td>$nicedate</td><td>{$row->incid}</td><td>{$row->externalid}</td><td>{$row->title}</td><td>{$row->cname}</td><td>{$row->site}</td><td>{$row->typename}</td></tr>\n";
$csv .="'".$nicedate."', '{$row->incid}','{$row->externalid}', '{$row->title}','{$row->cname}','{$row->site}','{$row->typename}'\n";
if (!empty($row->externalid))
{
$externalincidents++;
$sitetotals[$row->siteid]['extincidents']++;
}
$sitetotals[$row->siteid]['incidents']++;
if ($sitetotals[$row->siteid]['name'] == '')
{
$sitetotals[$row->siteid]['name'] = $row->site;
}
if ($shade == "shade1") $shade = "shade2";
else $shade = "shade1";
}
if ($showsitetotals)
{
foreach ($sitetotals AS $sitetotal)
{
if ($sitetotal['incidents'] >= 1)
{
$externalpercent = number_format(($sitetotal['extincidents'] / $sitetotal['incidents'] * 100),1);
}
$html .= "<tr class='shade1'><td colspan='0'>";
$html .= sprintf($strNumOfIncidentsLoggedByX, $sitetotal['name']);
$html .= ": {$sitetotal['incidents']}, ";
$html .= "{$strLoggedExternally}: {$sitetotal['extincidents']} ";
$html .= "({$externalpercent}%)</td></tr>\n";
}
}
if ($numrows >= 1)
{
$externalpercent = number_format(($externalincidents / $numrows * 100),1);
}
if ($showtotals)
{
$html .= "<tfoot><tr><td colspan='0'>".sprintf($strReportIncidentsBySiteDesc, $numrows, $externalincidents, $externalpercent)."</td></tr></tfoot>\n";
}
$html .= "</table>";
// $html .= "<p align='center'>SQL Query used to produce this report:<br /><code>$sql</code></p>\n";
if ($_POST['output'] == 'screen')
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo $html;
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
elseif ($_POST['output'] == 'csv')
{
// --- CSV File HTTP Header
header("Content-type: text/csv\r\n");
header("Content-disposition-type: attachment\r\n");
header("Content-disposition: filename=yearly_incidents.csv");
echo $csvfieldheaders;
echo $csv;
}
}
?>
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