~ubuntuone-support/+junk/request-tracker

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%# BEGIN BPS TAGGED BLOCK {{{
%# 
%# COPYRIGHT:
%# 
%# This software is Copyright (c) 2011 Canonical.
%#                                          <roman.yepishev@canonical.com>
%# 
%# (Except where explicitly superseded by other copyright notices)
%# 
%# 
%# LICENSE:
%# 
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%# 
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%# 
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%# 
%# 
%# CONTRIBUTION SUBMISSION POLICY:
%# 
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%# 
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%# 
%# END BPS TAGGED BLOCK }}}
<%args>
$Queue => undef
$CreatedBefore => undef
$CreatedAfter => undef
</%args>
<%init>
use RT::Tickets;
use RT::User;
use Date::Manip::Date;
use Date::Manip::Delta;
use Time::Duration;

my $title = loc("Average response time, by subscription type");
my $q = RT::Queue->new($session{'CurrentUser'});

# We load queue for the select box
$q->Load($Queue);

my $before = RT::Date->new($session{'CurrentUser'});
my $after = RT::Date->new($session{'CurrentUser'});

if ($CreatedAfter) {
    $after->Set(Format => 'unknown', Value => $CreatedAfter);
    $CreatedAfter = $after->AsString;
}
if ($CreatedBefore) {
    $before->Set(Format => 'unknown', Value => $CreatedBefore);
    $CreatedBefore = $before->AsString;
}

$q->LoadByCols(Id => $Queue);

my $stat = {
    'paid' => {
        'min-response' => undef,
        'max-response' => undef,
        'average' => undef,
        'total' => undef,
        'count' => undef,
    },
    'free' => {
        'min-response' => undef,
        'max-response' => undef,
        'average' => undef,
        'total' => undef,
        'count' => undef,
    },
};

</%init>

<& /Elements/Header, Title => $title &>
<& /Tools/Reports/Elements/Tabs, current_tab => 'Tools/Reports/AverageResponseTime.html', Title => $title &>

<%perl>

if ($Queue) {
    # if we have a queue, do the search
    my $tickets = new RT::Tickets($session{'CurrentUser'});
    $tickets->LimitQueue(VALUE => $Queue);
    $tickets->LimitStatus(OPERATOR => '!=', VALUE => 'new');

    if ($CreatedBefore) {
        $tickets->LimitCreated(OPERATOR => '<', VALUE => $CreatedBefore);
    }

    if ($CreatedAfter) {
        $tickets->LimitCreated(OPERATOR => '>', VALUE => $CreatedAfter);
    }

    while (my $ticket = $tickets->Next()) {

        my $Created = new Date::Manip::Date();
        $Created->parse($ticket->Created);

        my $Started = new Date::Manip::Date();
        $Started->parse($ticket->Started);

        my $delta = $Created->calc($Started);

        # [y]ear...[s]econds expressed in [s]econds
        my $seconds = int($delta->printf('%sys'));

        if ($seconds < 0) {
            # No transaction lookup for now
            next;
        }

        my $subscription_type =
                lc($ticket->FirstCustomFieldValue('Subscription type'));
        if (! $subscription_type) {
            $subscription_type = 'free';
        }


        if (! defined $stat->{$subscription_type}->{'count'}) {
            $stat->{$subscription_type} = {
                'count' => 1,
                'average' => 0,
                'total' => $seconds,
                'min-response' => $seconds,
                'min-response-id' => $ticket->Id,
                'max-response' => $seconds,
                'max-response-id' => $ticket->Id,
            };
        }
        else {
            my $st = $stat->{$subscription_type};
            $st->{'count'} += 1;
            $st->{'total'} += $seconds;
            if ($st->{'min-response'} > $seconds) {
                $st->{'min-response'} = $seconds;
                $st->{'min-response-id'} = $ticket->Id;
            }
            if ($st->{'max-response'} < $seconds) {
                $st->{'max-response'} = $seconds;
                $st->{'max-response-id'} = $ticket->Id;
            }
        }
    }

    $stat->{'total'}->{'count'} = 0;
    $stat->{'total'}->{'average'} = 0;
    $stat->{'total'}->{'total'} = 0;

    my $user = new RT::User($session{'CurrentUser'});

    for my $subscription_type (qw(free paid)) {
        if (! defined $stat->{$subscription_type}->{'count'}) {
            next;
        }
        $stat->{$subscription_type}->{'average'} = int(
            $stat->{$subscription_type}->{'total'} /
            $stat->{$subscription_type}->{'count'});

        $stat->{'total'}->{'count'} +=
            $stat->{$subscription_type}->{'count'};

        $stat->{'total'}->{'total'} +=
            $stat->{$subscription_type}->{'total'};


        # Fetching tickets and user info after stats are counted
        my $ticket = new RT::Ticket($session{'CurrentUser'});
        $ticket->Load($stat->{$subscription_type}->{'max-response-id'});

        $user->Load($ticket->Owner);

        $stat->{$subscription_type}->{'max-response-info'} = sprintf(
                '%s (%s, %s)', $ticket->Subject, 
                $user->Name, $ticket->Status);

        $stat->{$subscription_type}->{'max-response-str'} = 
            duration($stat->{$subscription_type}->{'max-response'});

        $stat->{$subscription_type}->{'average-str'} =
            duration($stat->{$subscription_type}->{'average'});
    }

    $stat->{'total'}->{'average'} = int(
        $stat->{'total'}->{'total'} /
        $stat->{'total'}->{'count'});

    $stat->{'total'}->{'average-str'} =
        duration($stat->{'total'}->{'average'});

}
</%perl>

% if ($Queue) {
<h2>Report</h2>

% if ($CreatedAfter) {
<p><b>From:</b> <% $CreatedAfter %></p>
% }
% if ($CreatedBefore) {
<p><b>To:</b> <% $CreatedBefore %></p>
% }
<p>Average response time: <% $stat->{'total'}->{'average-str'} %></p>
<p>Total tickets created: <% $stat->{'total'}->{'count'} %></p>
<p><b>Paid subscribers:</b></p>
<ul>
    <li>Total tickets created: <% $stat->{'paid'}->{'count'} %></li>
    <li>Average response time: <% $stat->{'paid'}->{'average-str'} %></li>
    <li>Max response time: <% $stat->{'paid'}->{'max-response-str'} %>
    (Ticket <a 
        href="<%RT->Config->Get('WebPath')%>/Ticket/Display.html?id=<% $stat->{'paid'}->{'max-response-id'} %>">
            #<% $stat->{'paid'}->{'max-response-id'} %> 
            <% $stat->{'paid'}->{'max-response-info'} %></a>)
    </li>
</ul>
<p><b>Free subscribers:</b></p>
<ul>
    <li>Total tickets created: <% $stat->{'free'}->{'count'} %></li>
    <li>Average response time: <% $stat->{'free'}->{'average-str'} %></li>
    <li>Max response time: <% $stat->{'free'}->{'max-response-str'} %>
    (Ticket <a 
        href="<%RT->Config->Get('WebPath')%>/Ticket/Display.html?id=<% $stat->{'free'}->{'max-response-id'} %>">
            #<% $stat->{'free'}->{'max-response-id'} %> 
            <% $stat->{'free'}->{'max-response-info'} %></a>)
    </li>
</ul>
% }

<hr />

<form method="post" action="AverageResponseTime.html">
    <br /><&|/l&>Queue</&>: <& /Elements/SelectQueue, Name => 'Queue', 
                                                      NamedValues => 0,
                                                      Default => $q->Id
                                                      &>
    <br /><&|/l&>Tickets created after</&>: 
    <& /Elements/SelectDate, Name => 'CreatedAfter', Default =>
                                    ($CreatedAfter) ? $after->ISO : ''&>
    <br /><&|/l&>Tickets created before</&>: 
    <& /Elements/SelectDate, Name => 'CreatedBefore', Default =>
                                    ($CreatedBefore) ? $before->ISO : ''&>

<& /Elements/Submit&>
</form>