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  • Committer: Karl Schock
  • Date: 2008-07-31 09:12:33 UTC
  • Revision ID: schock@kanu-20080731091233-3yd0zn6ul5z1i6hv
Chapter 10.1 - 10.3 translated (by Gordian)

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chapter9/Ubuntu_Help_and_Support.xml
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook XML V4.2//EN" "http://docbook.org/xml/4.2/docbookx.dtd">
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<chapter>
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                <title>Ubuntu Help and Support</title>
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                <para><emphasis role="strong">Objectives</emphasis></para>
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                <para>In this lesson, you will learn how to seek help for Ubuntu from various
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                sources such as system documentation, online documentation, commercial support, community support, Launchpad
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                and the Fridge.</para>
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                <instructornote><title>Instructor Notes:</title><para><emphasis role="italic">This lesson includes an optional hour. In addition to covering 
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                the lesson content, you can devote this hour to elaborate on topics already covered in the previous lessons or select something from
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                the optional material, such as partitioning and booting or sections from the music and video lesson. 
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                </emphasis></para>
 
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                <title>Ubuntu Hilfe und Unterstützung</title>
 
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                <para><emphasis role="strong">Lernziele</emphasis></para>
 
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                <para>In dieser Unterrichtseinheit lernen Sie, Hilfe für Ubuntu aus verschiedenen Quellen zu beziehen: Darunter die System-Dokumentation, Programm-Anleitungen, kommerziellen Support, Unterstützung durch die Community, Launchpad und den News-Dienst The Fridge.</para>
 
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                <instructornote><title>Hinweis für die Lehrkraft:</title><para><emphasis role="italic">Diese Unterrichtseinheit beinhaltet eine Stunde für optionale Themen. Zusätzlich zur Behandlung des Inhalts dieser Unterrichtseinheit können Sie eine Stunde nutzen, um schon behandelte Themen erneut zu bearbeiten oder optionale Themen, als da wären Partitionierung und Systemstart oder Abschnitte aus dem Bereich Music und Video.</emphasis></para>
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                </instructornote>
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                <sect1>
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                        <title>Introduction</title>
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                        <para>Help and support for Ubuntu is readily available
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                        through a number of sources so you need not panic if you run into a problem. Essentially
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                        there are two channels for accessing support:</para>
 
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                        <title>Einleitung</title>
 
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                        <para>Keine Panik bei Problemen: Hilfe und Unterstützung gibt es für Ubuntu über verschiedene Quellen. Grundsätzlich gibt es zwei Wege, um Unterstützung zu erhalten:</para>
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                        <itemizedlist>                  
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                        <listitem><para>The first level is: Free, community based and involves system and online documentation, mailing lists,
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                        forums, IRC channels and Launchpad.</para></listitem>
 
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                        <listitem><para>Die erste Stufe ist kostenfrei, Community-basiert und umfasst die Systemdokumentation und die Anwendungshandbücher, Mailing-Listen, Foren, IRC Channels und Launchpad.</para></listitem>
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                        </itemizedlist>
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                        <itemizedlist>
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                        <listitem><para>The second is: Paid for commercial services through Canonical itself and / or various partners.</para></listitem>
 
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                        <listitem><para>Die zweite Stufe beinhaltet kostenpflichtige kommerzielle Dienste von Canonical selbst und / oder verschiedene Partner.</para></listitem>
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                        </itemizedlist>
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                        <figure><title><emphasis role="italic">Accessing System Documentation</emphasis></title>
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                                <mediaobject><imageobject>
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                                        <imagedata fileref="images/Lesson10_images_001.png" format="PNG" />
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                                </imageobject></mediaobject>
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                        </figure>
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                </sect1>
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                <sect1>
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                        <title>System Documentation</title>
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                        <para> The first resource that you should explore is the offline system documentation. The <ulink url="https://wiki.ubuntu.com/DocumentationTeam">Ubuntu Documentation Team</ulink> maintains and updates the documentation for each release. This documentation is very reliable and available in different languages.</para>
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                        <para>Ubuntu System documentation is organised into topic based help, including answers to common questions. It is accessed by clicking the <emphasis>Help and Support</emphasis> button located under the System Menu. The following screenshot shows the home page of the Help and Support offline system documentation.</para>
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                        <figure><title><emphasis role="italic">System Documentation</emphasis></title>
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                                <mediaobject><imageobject>
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                                        <imagedata fileref="images/Lesson10_images_002.png" format="PNG" />
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                                </imageobject></mediaobject>
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                        </figure>
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                        <para>New to Ubuntu? This section introduces you to the wonderful world of Ubuntu including an easy to use guide if you are migrating from Microsoft Windows to Ubuntu. Also in this section, the help guide will explain how to use your desktop, the role of the administrator and basic computer skills. A great resource for any newcomers and a top up to this desktop course.</para>
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                        <para>Some applications do also offer access to the help system through the <emphasis>Help</emphasis> menu or keyboard shortcut <emphasis>F1</emphasis>.</para>
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                        <para>One of the great features of the system documentation is the ability to search the documentation to help solve the problem you have. Simply type in the term you are looking for and the system will search all the documents and guides for any related information including documents from the different applications installed on your system (an example would be the GNOME Desktop User Guide).</para>
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                </sect1>
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                <sect1>
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                        <title>Online Documentation</title>
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                        <instructornote><title>Instructor Notes:</title>
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                                <para><emphasis role="italic">Guide the students through each one of the options on the Web.</emphasis></para>
 
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                        <figure><title><emphasis role="italic">Zugriff auf die Systemdokumentation</emphasis></title>
 
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                                <mediaobject><imageobject>
 
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                                        <imagedata fileref="images/Lesson10_images_001.png" format="PNG"/>
 
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                                </imageobject></mediaobject>
 
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                        </figure>
 
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                </sect1>
 
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                <sect1>
 
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                        <title>Die Systemdokumentation</title>
 
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                        <para>Die Quelle erster Wahl ist die Systemdokumentation in Ihrem Computer. Das <ulink url="https://wiki.ubuntu.com/DocumentationTeam">Ubuntu Documentation Team</ulink> pflegt und erneuert die Dokumentation für jede Version. Diese Dokumentation ist sehr very verlässlich und steht mehreren Sprachen zur Verfügung.</para>
 
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                        <para>Die Ubuntu-Systemdokumentation ist in verschiedene Hilfs-Abschnitte unterteilt und beinhaltet Antworten auf vielfach auftretende Fragen. Sie rufen sie auf, indem Sie <emphasis>Hilfe und Unterstützung</emphasis> im System Menü anklicken. Das nachfolgende Bildschirmfoto zeigt die Startseite der lokalen Hilfe und Unterstützung Systemdokumentation.</para>
 
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                        <figure><title><emphasis role="italic">Die Systemdokumentation</emphasis></title>
 
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                                <mediaobject><imageobject>
 
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                                        <imagedata fileref="images/Lesson10_images_002.png" format="PNG"/>
 
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                                </imageobject></mediaobject>
 
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                        </figure>
 
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                        <para>Neu bei Ubuntu? Dieser Abschnitt führt Sie in die wundervoll Welt von Ubuntu ein; unter anderem ist ein Leitfaden für den Wechsel von Microsoft Windows nach Ubuntu enthalten. Außerdem erklärt dieser Abschnitt, wie Sie Ihren Desktop verwenden, die Funktion des Administrators und grundlegende Computer Fähigkeiten. Eine gute Quelle für jeden Neueinsteiger und eine Ergänzung zu diesem Desktop-Kurs.</para>
 
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                        <para>Einige Anwendundungen bieten auch den Zugriff auf das Hilfssystem entweder über das Menü <emphasis>Hilfe</emphasis> oder die Verwendung der Taste <emphasis>F1</emphasis>.</para>
 
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                        <para>Ein besonderes Merkmal der Systemdokumentation ist die Möglichkeit, die Dokumentation zu durchsuchen, um Ihnen bei Problemen zu helfen. Geben Sie einfach einen gesuchten Begriff ein und das System durchsucht alle Dokumente und Anleitungen nach  jeglicher Information, die mit dem Suchbegriff in Verbindung stehen. Dabei werden auch die Dokumentaionen anderer Anwendungen, die auf Ihrem Rechner installiert sind mit berücksichtigt (ein Beispiel ist die GNOME Desktop Bedienanleitung).</para>
 
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                </sect1>
 
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                <sect1>
 
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                        <title>Dokumentation im Netz</title>
 
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                        <instructornote><title>Hinweis für die Lehrkraft:</title>
 
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                                <para><emphasis role="italic">Begleiten Sie die Schüler durch jeweils ein Beispiel der verschiedenen Möglichkeiten im Web.</emphasis></para>
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                        </instructornote>
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                        <para>The online Ubuntu documentation is available at
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                        <ulink url="https://help.ubuntu.com">https://help.ubuntu.com</ulink>.
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                        There are two different types of documentation available on this site, official and community.</para>
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                        <para>The official documentation is the documentation that is included
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                        with your Ubuntu installation by default and is locally accessible from
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                        your Ubuntu desktop. You can also access this documentation on the
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                        Internet at the Web site mentioned above.</para>
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                        <para>The following screenshot shows the home page of the Ubuntu
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                        documentation site:</para>
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                        <figure><title><emphasis role="italic">Online Documentation</emphasis></title>
 
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                        <para>Die Ubuntu-Dokumentation im Web finden Sie unter <ulink url="https://help.ubuntu.com">https://help.ubuntu.com</ulink>. Es gibt auf dieser Website zwei verschiedene Arten an Dokumentation, offizielle und Dokumentationen aus der Gemeinschaft.</para>
 
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                        <para>Die offizielle Dokumentation ist auch die, die in Ihrem Ubuntu integriert ist und auf die Sie lokal über Ihren Desktop zugreifen können. Sie können aber diese Dokumentation auch über das Internet unter der oben genannten Website erreichen.</para>
 
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                        <para>Das nachfolgende Bildschirmfoto zeigt die Startseite der Ubuntu-Dokumentation:</para>
 
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                        <figure><title><emphasis role="italic">Dokumentation im Netz</emphasis></title>
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                                <mediaobject><imageobject>
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                                        <imagedata fileref="images/Lesson10_images_003.png" format="PNG" />
 
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                                        <imagedata fileref="images/Lesson10_images_003.png" format="PNG"/>
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                                </imageobject></mediaobject>
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                        </figure>
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                        <para>For your convenience, the documentation is classified under
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                        various categories. You can also find documentation specific to
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                        various Ubuntu distributions, such as Ubuntu 6.06 LTS, 7.04 and 7.10 under the
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                        multiple tabs on this page.</para>
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                        <para>To access the official documentation locally from your Ubuntu
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                        desktop, without connecting to the Internet, on the
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                        <emphasis role="strong">System</emphasis> menu, click
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                        <emphasis role="strong">Help and Support</emphasis>.</para>
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                        <para>The information available in the official
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                        documentation will be enough to guide you through most
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                        problems. However, if you are unable to find an answer to your queries
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                        here, you can look for answers in the second type of documentation
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                        available on this site. This is documentation created by
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                        the community, without following the stringent quality control process of
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                        the Ubuntu Documentation Team. Access this documentation via the tab
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                        labelled <emphasis role="strong">Community Docs</emphasis>. The community
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                        documentation is stored on a Wiki, which allows the documentation to be changed
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                        quickly. While the community documentation covers more topics and some subjects
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                        also in greater depth than the official documentation, the lack of quality 
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                        assurance control and especially maintenance makes it a slightly less reliably alternative.</para>
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                        <para>The community documentation is a large collection of community-contributed documents, primarily covering the following topics:</para>
 
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                        <para>Zur leichteren Verwenung ist die Dokumentation in verschiedene Kategorien unterteilt. Sie finden unter den verschiedenen Reitern dieser Seite auch Dokumentationen für verschiedene Ubuntu Versionen wie Ubuntu 6.06 LTS, 7.04 und 7.10.</para>
 
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                        <para>Um auf die offizielle Dokumentation lokal von Ihrem Ubuntu Desktop und ohne Internet-Verbindung zuzugreifen, klicken Sie im Menü <emphasis role="strong">System</emphasis> auf <emphasis role="strong">Hilfe und Unterstützung</emphasis>.</para>
 
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                        <para>Die Informationen der offiziellen Dokumentation reichen aus, um mit ihenn die meisten Probleme zu bewältigen. Wenn Sie hier allerdings keine Antworten auf Ihre Fragen finden, dann können Sie in der zweiten Art von Dokumentaion auf dieser Wesite nach Antworten suchen. Diese Dokumentation wurde von der Gemeinschaft ohne die strengen Qualitätsregeln des Ubuntu Documentation Teams erschaffen. Sie gelangen zu dieser Dokumentation über den Reiter <emphasis role="strong">Community Docs</emphasis>. Die Dokumentation der Gemeinschaft ist ein Wiki, was eine schnelle Änderung der Dokumentation erlaubt. Die Dokumentation der Gemeinschaft deckt zwar mehr Themen ab und geht teilweise weiter ins Detail als die offizielle Dokumentation, der Mangel an Qualitätskontrolle und Betreuung macht sie allerdings zu einer etwas weniger zuverlässigen Alternative.</para>
 
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                        <para>Die Dokumentation der Gemeinschaft ist eine große Sammlung an Texten, die durch die Gemeinschaft zusammen getragen wurde und primär die folgenden Themen abdeckt:</para>
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                        <itemizedlist>
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                                <listitem>
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                                        <para>Migrating from other operating systems, such as Microsoft
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                                        Windows and Red Hat</para>
 
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                                        <para>Migration von anderen Betriebssystemen wie Microsoft Windows und Red Hat</para>
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                                </listitem>
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                                <listitem>
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                                        <para>Post-installation configuration for a variety of tasks such
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                                        as</para>
 
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                                        <para>Konfiguration nach der Installation für verschiedene Aufgaben wie</para>
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                                        <itemizedlist>
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                                                <listitem>
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                                                        <para>Maintaining your computer</para>
 
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                                                        <para>Computer-Wartung</para>
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                                                </listitem>
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                                                <listitem>
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                                                        <para>Connecting and configuring hardware</para>
 
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                                                        <para>Hardware verbinden und konfigurieren</para>
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                                                </listitem>
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                                        </itemizedlist>
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                                </listitem>
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                        </itemizedlist>
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                        <para>The following screenshot displays the information available in the
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                        community documentation:</para>
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                        <figure><title><emphasis role="italic">Community Documentation</emphasis></title>
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                                <mediaobject><imageobject>
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                                        <imagedata fileref="images/Lesson10_images_004.png" format="PNG" />
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                                </imageobject></mediaobject>
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                        </figure>
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                        <para>The community documentation is also classified under various
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                        categories. You can select the desired category from the page index at
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                        the right of the page. You can also use the <emphasis role="strong">
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                        Search</emphasis> field in the top-right corner of the page to look for
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                        specific information within the community documentation. Be aware that 
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                        <emphasis role="strong">Titles</emphasis> will restrict the search of your term to the
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                        pages titles only. If a search via titles does not produce any results a
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                        full <emphasis role="strong">Text</emphasis> search may find the right page.</para>
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                        <para>You can also find relevant information on the <emphasis role="strong">CommonQuestions</emphasis> page. Access the
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                        <emphasis role="strong">CommonQuestions</emphasis> page by
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                        clicking the <emphasis role="strong">Common Questions</emphasis>
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                        link on the community documentation page.</para>
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                        <para>The following screenshot displays the <emphasis role="strong">
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                        CommonQuestions</emphasis> page on the Ubuntu Web site:</para>
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                        <figure><title><emphasis role="italic">The CommonQuestions Page</emphasis></title>
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                                <mediaobject><imageobject>
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                                        <imagedata fileref="images/Lesson10_images_005.png" format="PNG" />
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                                </imageobject></mediaobject>
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                        </figure>
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                        <para>Additional help is available to you in the form of Ubuntu
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                        screencasts. You can click the <emphasis role="strong">Ubuntu
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                        Screencasts</emphasis> link on the <emphasis role="strong">
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                        Community Documentation</emphasis> page to access a number of
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                        videos on using and installing Ubuntu. Each video is created with the aim
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                        of educating new users of Ubuntu. Moreover, each video is available in
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                        three sizes, large, medium and small, and two formats, OGG and Flash,
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                        for your convenience.</para>
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                        <para>The following is an example of a screenshot from a video on installing
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                        applications:</para>
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                        <figure><title><emphasis role="italic">The Screencasts Page</emphasis></title>
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                                <mediaobject><imageobject>
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                                        <imagedata fileref="images/Lesson10_images_006.png" format="PNG" />
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                                </imageobject></mediaobject>
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                        </figure>
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                        <note><title><emphasis role="strong">Note:</emphasis></title>
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                        <para>These screen casts are licensed under the Creative
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                        Commons Attributions-Share Alike 3.0 License. So, you are free to
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                        modify, share, sell or distribute these screencasts as long as the
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                        attribution to Ubuntu is intact. Creative Commons licenses are released
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                        under an alternative licensing system created by the Creative Commons, 
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                        a non-profit organization. Just like the Open Source movement the Creative 
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                        Commons promotes collaborative creation and public sharing of cultural, scientific 
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                        and educational content.</para></note>
 
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                        <para>Das nachfolgende Bildschirmfoto zeigt die Informationen, die in der Dokumentation der Gemeinschaft zur Verfügung stehen:</para>
 
71
                        <figure><title><emphasis role="italic">Dokumentation der Gemeinschaft</emphasis></title>
 
72
                                <mediaobject><imageobject>
 
73
                                        <imagedata fileref="images/Lesson10_images_004.png" format="PNG"/>
 
74
                                </imageobject></mediaobject>
 
75
                        </figure>
 
76
                        <para>Die Dokumentation der Gemeinschaft ist zudem in verschiedene Kategorien unterteilt. Sie können die gewünschte Kategorie im Seiten-Index auf der rechten Seite auswählen. Sie können auch das Textfeld <emphasis role="strong"> Search</emphasis> in der oberen rechten Ecke der Seite verwenden, um nach spezifischen Informationen innerhalb der Dokumentation zu suchen. Achten Sie darauf, dass <emphasis role="strong">Titles</emphasis> Ihre Suche nur auf die Überschriften bezieht. Falls eine solche Suche nach Überschriften kein Ergebnis bringt, könnte die Suche nach <emphasis role="strong">Text</emphasis> die richtige Seite hervorbringen.</para>
 
77
                        <para>Sie können außerdem relevante Informationen auf der Seite <emphasis role="strong">CommonQuestions</emphasis> finden. Rufen Sie die Seite <emphasis role="strong">CommonQuestions</emphasis> auf, indem Sie den Link <emphasis role="strong">Common Questions</emphasis> auf der Seite der Dokumentation der Gemeinschaft anklicken.</para>
 
78
                        <para>Das folgende Bildschirmfoto zeigt die Seite <emphasis role="strong">CommonQuestions</emphasis> auf der Ubuntu Website:</para>
 
79
                        <figure><title><emphasis role="italic">Die Seite CommonQuestions</emphasis></title>
 
80
                                <mediaobject><imageobject>
 
81
                                        <imagedata fileref="images/Lesson10_images_005.png" format="PNG"/>
 
82
                                </imageobject></mediaobject>
 
83
                        </figure>
 
84
                        <para>Darüber hinaus gibt es für Sie noch die Ubuntu Screencasts als Hilfe. Sie können den Link <emphasis role="strong">Ubuntu Screencasts</emphasis> auf der Seite <emphasis role="strong"> Community Documentation</emphasis> anklicken, um eine Vielzahl an Videos zu den Themen Ubuntu verwenden und installieren. Jedes Screencast/Video wurde mit dem Ziel erstellt, neuen Nutzern Ubuntu nahe zu bringen. Für die verschiedenen Ansprüche gibt es die Videos jeweils in drei Größen - groß, mittel und klein - und in den beiden Formaten OGG und Flash.</para>
 
85
                        <para>Das folgende Bildschirmfoto zeigt als Beispiel ein Video über das Installieren von Anwendungen:</para>
 
86
                        <figure><title><emphasis role="italic">Die Screencast-Seite</emphasis></title>
 
87
                                <mediaobject><imageobject>
 
88
                                        <imagedata fileref="images/Lesson10_images_006.png" format="PNG"/>
 
89
                                </imageobject></mediaobject>
 
90
                        </figure>
 
91
                        <note><title><emphasis role="strong">Hinweis:</emphasis></title>
 
92
                        <para>Diese Screencast-Videos unterliegen der Creative Commons Lizenz &quot;Namensnennung-Weitergabe unter gleichen Bedingungen 3.0&quot;. Sie dürfen also diese Screencast-Videos verändern, verbreiten, verkaufen oder vertreiben, unter der Voraussetzung, dass die Angabe der Urheberschaft von Ubuntu erhalten bleibt. Creative Commons Lizenzen sind ein durch die Creative Commons, eine Non-Profit-Organisation, alternatives Lizenzierungssystem. Ähnlich wie die Open-Source-Bewegung fördert die Creative Commons das gemeinsame Schaffen und die öffentliche Verbreitung von Kulturgütern, Wissenschafts- und Bildungsinhalten.</para></note>
153
93
                        </sect1>
154
94
                <sect1>
155
 
                        <title>Community Support</title>
156
 
                        <para>The vast and ever growing Ubuntu community also offers a range of
157
 
                        free support options for your Ubuntu desktop. Apart from the community
158
 
                        documentation, the Ubuntu community provides support through:</para>
 
95
                        <title>Unterstützung durch die Gemeinschaft</title>
 
96
                        <para>Die riesige und weiter wachsende Ubuntu Gemeinschaft bietet darüber hinaus eine Reihe an freien Unterstützungsmöglichkeiten für Ihren Ubuntu Desktop. Über die Dokumentation der Gemeinschaft hinaus bietet Ubuntu Gemeinschaft Unterstützung über folgende Wege:</para>
159
97
                        <itemizedlist>
160
98
                                <listitem>
161
 
                                        <para>Mailing-lists</para>
 
99
                                        <para>Mailing-Listen</para>
162
100
                                </listitem>
163
101
                                <listitem>
164
 
                                        <para>Web Forums</para>
 
102
                                        <para>Web-Foren</para>
165
103
                                </listitem>
166
104
                                <listitem>
167
105
                                        <para>IRC Channels</para>
170
108
                                        <para>LoCo Teams</para>
171
109
                                </listitem>
172
110
                                <listitem>
173
 
                                        <para>The Ubuntu Team Wiki</para>
 
111
                                        <para>Das Ubuntu Team Wiki</para>
174
112
                                </listitem>
175
113
                        </itemizedlist>
176
 
                        <para>Through these support channels all Ubuntu systems are supported by the Ubuntu community.</para>
 
114
                        <para>Über diese Unterstützungswege werden alle Ubuntu-Systeme durch die Ubuntu-Gemeinschaft unterstützt.</para>
177
115
                        <sect2 id="mailing-lists">
178
 
                                <title id="title-mailing-lists">Mailing Lists</title>
179
 
                                <para>To get help on a specific problem, all you need to do is to send your query
180
 
                                through e-mail to the relevant mailing list and you will get a quick response from the team.</para>
181
 
                                <para>You will need to subscribe to the mailing list first by visiting the
182
 
                                Ubuntu Mailing Lists Web site at
183
 
                                <ulink url="https://lists.ubuntu.com/">https://lists.ubuntu.com/</ulink>.
184
 
                                The <emphasis role="strong">Mailing Lists</emphasis> page displays all the public mailing lists to
185
 
                                which you can subscribe and their topic.</para>
186
 
                                <para>The following screenshot displays the
187
 
                                <emphasis role="strong">Mailing Lists</emphasis> page:</para>
188
 
                                <figure><title><emphasis role="italic">The Mailing Lists Page</emphasis></title>
189
 
                                        <mediaobject><imageobject>
190
 
                                                <imagedata fileref="images/Lesson10_images_007.png" format="PNG" />
191
 
                                        </imageobject></mediaobject>
192
 
                                </figure>
193
 
                                <para>To get help for your Ubuntu desktop, you should go to the
194
 
                                <emphasis role="strong">Community Support</emphasis> and select
195
 
                                the <emphasis role="strong">ubuntu-users</emphasis> mailing list.
196
 
                                This will take you to a page like the following:</para>
197
 
                                <figure><title><emphasis role="italic">Subscribing to Ubuntu-users Mailing List</emphasis></title>
198
 
                                        <mediaobject><imageobject>
199
 
                                                <imagedata fileref="images/Lesson10_images_008.png" format="PNG" />
200
 
                                        </imageobject></mediaobject>
201
 
                                </figure>
202
 
                                <para>You need to provide your e-mail address, your name and a password in the
203
 
                                appropriate boxes and then click the <emphasis role="strong">
204
 
                                Subscribe</emphasis> button.</para>
205
 
                                <para>When you subscribe to a mailing list, a confirmation mail is
206
 
                                sent on your provided e-mail to verify that it is your address.
207
 
                                To activate this mailing list, you need to first open your e-mail account
208
 
                                and then click the link provided in the confirmation e-mail.</para>
209
 
                                <figure><title><emphasis role="italic">Confirmation Mail</emphasis></title>
210
 
                                        <mediaobject><imageobject>
211
 
                                                <imagedata fileref="images/Lesson10_images_009.png" format="PNG" />
212
 
                                        </imageobject></mediaobject>
213
 
                                </figure>
214
 
                                <para>Clicking this link takes you to the <emphasis role="strong">
215
 
                                Confirm subscription request</emphasis> page, where you can verify
216
 
                                the details of your subscription request and subscribe to the selected
217
 
                                mailing list by clicking the <emphasis role="strong">Subscribe to list
218
 
                                ubuntu-users</emphasis> button.</para>
219
 
                                <figure><title><emphasis role="italic">Confirm Subscription Request Page</emphasis></title>
220
 
                                        <mediaobject><imageobject>
221
 
                                                <imagedata fileref="images/Lesson10_images_010.png" format="PNG" />
 
116
                                <title id="title-mailing-lists">Mailing-Listen</title>
 
117
                                <para>Um Hilfe für ein konkretes Problem zu erhalten, brauchen Sie nur eine E-Mail-Anfrage an die entsprechende Mailing-Liste schicken und Sie bekommen schnell eine Antwort vom Team.</para>
 
118
                                <para>Zunächst müssen Sie die Mailing-Liste abonieren, indem sie die Ubuntu Mailing Lists Website unter <ulink url="https://lists.ubuntu.com/">https://lists.ubuntu.com/</ulink> besuchen. Die Seite <emphasis role="strong">Mailing Lists</emphasis> führt alle öffentlichen Mailing-Listen und das jeweilige Thema an, die Sie abonieren können.</para>
 
119
                                <para>Das nachfolgende Bildschirmfoto zeigt die Webseite <emphasis role="strong">Mailing Lists</emphasis>:</para>
 
120
                                <figure><title><emphasis role="italic">Die Mailing Lists-Seite</emphasis></title>
 
121
                                        <mediaobject><imageobject>
 
122
                                                <imagedata fileref="images/Lesson10_images_007.png" format="PNG"/>
 
123
                                        </imageobject></mediaobject>
 
124
                                </figure>
 
125
                                <para>Gehen Sie zu <emphasis role="strong">Community Support</emphasis> und wählen Sie dort  die <emphasis role="strong">ubuntu-users</emphasis> Mailing List aus, um .Hilfe für Ihr Ubuntu System zu finden. Dies führt Sie zu folgender Seite:</para>
 
126
                                <figure><title><emphasis role="italic">Eine Ubuntu-Users Mailing List abonnieren</emphasis></title>
 
127
                                        <mediaobject><imageobject>
 
128
                                                <imagedata fileref="images/Lesson10_images_008.png" format="PNG"/>
 
129
                                        </imageobject></mediaobject>
 
130
                                </figure>
 
131
                                <para>Geben Sie Ihre E-Mail-Adresse, Ihren Namen und ein Passwort in die entsprechenden Boxen ein und klicken dann auf den Knopf <emphasis role="strong"> Subscribe</emphasis>.</para>
 
132
                                <para>Wenn Sie eine Mailing List abonnieren, erhalten Sie eine Bestätigungs-E-Mail an die angegebene Adresse, um sicherzustellen, dass es sich auch um Ihre eigene Adresse handelt. Um die Mailing-List zu aktivieren, müssen Sie diese Bestätigungs-E-Mail abrufen und den darin enthaltenen Link anklicken.</para>
 
133
                                <figure><title><emphasis role="italic">Bestätigungs-E-Mail</emphasis></title>
 
134
                                        <mediaobject><imageobject>
 
135
                                                <imagedata fileref="images/Lesson10_images_009.png" format="PNG"/>
 
136
                                        </imageobject></mediaobject>
 
137
                                </figure>
 
138
                                <para>Haben Sie auf diesen Link geklickt, gelangen Sie zu der Webseite <emphasis role="strong"> Confirm subscription request</emphasis> ; dort können Sie Ihre Angaben überprüfen und die ausgewählte Mailing List abonnieren, indem Sie den Knopf <emphasis role="strong">Subscribe to list ubuntu-users</emphasis> anklicken.</para>
 
139
                                <figure><title><emphasis role="italic">Confirm Subscription Request Seite</emphasis></title>
 
140
                                        <mediaobject><imageobject>
 
141
                                                <imagedata fileref="images/Lesson10_images_010.png" format="PNG"/>
222
142
                                        </imageobject></mediaobject>
223
143
                                </figure>
224
144
                                <para>Finally, you will receive a confirmation message saying that your
226
146
                                confirmed.</para>
227
147
                                <figure><title><emphasis role="italic">Confirmation of Subscription Request Page</emphasis></title>
228
148
                                        <mediaobject><imageobject>
229
 
                                                <imagedata fileref="images/Lesson10_images_011.png" format="PNG" />
 
149
                                                <imagedata fileref="images/Lesson10_images_011.png" format="PNG"/>
230
150
                                        </imageobject></mediaobject>
231
151
                                </figure>
232
152
                                <para>Soon after, you will receive a welcome mail containing the
233
153
                                mailing address of your selected mailing list and you will then be able
234
154
                                to send e-mail messages to this list. Before sending your first query, it is good practice to read a bit of the archive as 
235
155
                                the topic may have already been covered. The archive will also give you an idea of how much volume to expect from
236
 
                                a list and the "feel" of others who are active on the list.</para>
 
156
                                a list and the &quot;feel&quot; of others who are active on the list.</para>
237
157
                                <para>It is possible that you will be flooded with many responses to your posting. The level of emails received
238
158
                                can be controlled by adjusting your preferences on the UserCP (User Control Panel). You can use this panel to customize
239
159
                                your profile and preferences too.</para> 
240
 
                                <instructornote><title>Instructor Notes:</title>
 
160
                                <instructornote><title>Hinweis für die Lehrkraft:</title>
241
161
                                        <para><emphasis role="italic">To use the mailing lists, some guidelines are given in the Mailing List Etiquette page. To read these guidelines, go to <ulink url="http://www.ubuntu.com/support/community/mailinglists/etiquette"> http://www.ubuntu.com/support/community/mailinglists/etiquette</ulink>.</emphasis></para>
242
162
                                </instructornote>
243
163
                                <para>The mailing lists archive is an excellent resource of information, as quite a few questions have been discussed on the lists already. The archive can be seen as a memory for the mailing lists expertise.</para>
244
164
                        </sect2>
245
165
                        <sect2 id="web-forums">
246
 
                                <title id="title-web-forums">Web Forums</title>
 
166
                                <title id="title-web-forums">Web-Foren</title>
247
167
                                <para>Web forums are often an easier and more immediate alternative to mailing lists
248
168
                                as you can receive help on various issues without subscribing to a
249
169
                                high-traffic mailing list. They are easier to use, available in a Web browser and are an ideal way 
250
170
                                for you to meet other Ubuntu users and developers.</para>
251
171
                                <para>The following screenshot displays the home page of the Ubuntu
252
172
                                forums Web site:</para>
253
 
                                <figure><title><emphasis role="italic">Web Forums</emphasis></title>
 
173
                                <figure><title><emphasis role="italic">Web-Foren</emphasis></title>
254
174
                                        <mediaobject><imageobject>
255
 
                                                <imagedata fileref="images/Lesson10_images_012.png" format="PNG" />
 
175
                                                <imagedata fileref="images/Lesson10_images_012.png" format="PNG"/>
256
176
                                        </imageobject></mediaobject>
257
177
                                </figure>
258
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
178
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
259
179
                                <para>To access the Ubuntu forums, go to:
260
180
                                <ulink url="http://ubuntuforums.org/">http://ubuntuforums.org/</ulink>
261
181
                                <ulink url="http://www.ubuntu.com/community/forums">http://www.ubuntu.com/community/forums</ulink>.
267
187
                                forum:</para>
268
188
                                <figure><title><emphasis role="italic">Ubuntu French Forum</emphasis></title>
269
189
                                        <mediaobject><imageobject>
270
 
                                                <imagedata fileref="images/Lesson10_images_013.png" format="PNG" />
 
190
                                                <imagedata fileref="images/Lesson10_images_013.png" format="PNG"/>
271
191
                                        </imageobject></mediaobject>
272
192
                                </figure>
273
193
                                <para>You need to register on the forum to be able to post messages
275
195
                                the home page which will lead to the following page:</para>
276
196
                                <figure><title><emphasis role="italic">Ubuntu Forum Rules Page</emphasis></title>
277
197
                                        <mediaobject><imageobject>
278
 
                                                <imagedata fileref="images/Lesson10_images_014.png" format="PNG" />
 
198
                                                <imagedata fileref="images/Lesson10_images_014.png" format="PNG"/>
279
199
                                        </imageobject></mediaobject>
280
200
                                </figure>
281
201
                                <para>Follow all the instructions on this and the following
310
230
                                #edubuntu and #xubuntu are also available. In addition,
311
231
                                channels related to bugs, development, LoCo teams,
312
232
                                accessibility and documentation are also available.</para>
313
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
233
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
314
234
                                <para>To see a list of IRC channels and clients, go to
315
235
                                <ulink url="https://help.ubuntu.com/community/InternetRelayChat">https://help.ubuntu.com/community/InternetRelayChat</ulink>.
316
236
                                </para></note>
326
246
                                                box.</para>
327
247
                                                <figure><title><emphasis role="italic">Buddies Menu</emphasis></title>
328
248
                                                        <mediaobject><imageobject>
329
 
                                                                <imagedata fileref="images/Lesson10_images_015.png" format="PNG" />
 
249
                                                                <imagedata fileref="images/Lesson10_images_015.png" format="PNG"/>
330
250
                                                        </imageobject></mediaobject>
331
251
                                                </figure>
332
252
                                        </listitem>
339
259
                                                List</emphasis>.</para>
340
260
                                                <figure><title><emphasis role="italic">Add Chat Dialogue Box</emphasis></title>
341
261
                                                        <mediaobject><imageobject>
342
 
                                                                <imagedata fileref="images/Lesson10_images_016.png" format="PNG" />
 
262
                                                                <imagedata fileref="images/Lesson10_images_016.png" format="PNG"/>
343
263
                                                        </imageobject></mediaobject>
344
264
                                                </figure>
345
265
                                        </listitem>
351
271
                                                the IRC channel for Ubuntu users.</para>
352
272
                                                <figure><title><emphasis role="italic">Buddy List</emphasis></title>
353
273
                                                        <mediaobject><imageobject>
354
 
                                                                <imagedata fileref="images/Lesson10_images_017.png" format="PNG" />
 
274
                                                                <imagedata fileref="images/Lesson10_images_017.png" format="PNG"/>
355
275
                                                        </imageobject></mediaobject>
356
276
                                                </figure>
357
277
                                        </listitem>
362
282
                                                </emphasis> to send them.</para>
363
283
                                                <figure><title><emphasis role="italic">IRC Channel for Ubuntu Users</emphasis></title>
364
284
                                                        <mediaobject><imageobject>
365
 
                                                                <imagedata fileref="images/Lesson10_images_018.png" format="PNG" />
 
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                                                                <imagedata fileref="images/Lesson10_images_018.png" format="PNG"/>
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                                                        </imageobject></mediaobject>
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                                                </figure>
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                                        </listitem>
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                                you can avail help and support on Ubuntu:</para>
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                                <figure><title><emphasis role="italic">The LoCo Teams Page</emphasis></title>
382
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                                        <mediaobject><imageobject>
383
 
                                                <imagedata fileref="images/Lesson10_images_019.png" format="PNG" />
 
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                                                <imagedata fileref="images/Lesson10_images_019.png" format="PNG"/>
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                                        </imageobject></mediaobject>
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                                </figure>
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                                <para>To receive help and support on Ubuntu in your local language, select the desired language from the <emphasis role="strong">
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                                Non-English Support</emphasis> list.</para>
388
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                                <figure><title><emphasis role="italic">Non-English Support Page</emphasis></title>
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                                        <mediaobject><imageobject>
390
 
                                                <imagedata fileref="images/Lesson10_images_020.png" format="PNG" />
 
310
                                                <imagedata fileref="images/Lesson10_images_020.png" format="PNG"/>
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                                        </imageobject></mediaobject>
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                                </figure>
393
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
313
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
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                                <para>If you want to start a LoCo team or join an existing one, go to:
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                                <ulink url="https://wiki.ubuntu.com/LoCoTeams">https://wiki.ubuntu.com/LoCoTeams</ulink>.
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                                To view the list of LoCo teams, visit
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                                </para></note>
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                        </sect2>
400
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                        <sect2 id="ubuntu-wiki">
401
 
                                <title id="title-ubuntu-wiki">The Ubuntu Team Wiki</title>
 
321
                                <title id="title-ubuntu-wiki">Das Ubuntu Team Wiki</title>
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                                <para>A wiki is a Web site that allows users to add, edit or remove
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                                content collectively. The Ubuntu Team Wiki is a central Web site that
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                                acts as an information hub. It provides access to useful
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                                <ulink url="https://wiki.ubuntu.com/">https://wiki.ubuntu.com/</ulink>.</para>
408
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                                <para>The following is a screenshot of the Ubuntu Team Wiki home
409
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                                page:</para>
410
 
                                <figure><title><emphasis role="italic">The Ubuntu Team Wiki</emphasis></title>
 
330
                                <figure><title><emphasis role="italic">Das Ubuntu Team Wiki</emphasis></title>
411
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                                        <mediaobject><imageobject>
412
 
                                                <imagedata fileref="images/Lesson10_images_021.png" format="PNG" />
 
332
                                                <imagedata fileref="images/Lesson10_images_021.png" format="PNG"/>
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                                        </imageobject></mediaobject>
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                                </figure>
415
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                                <para>As an Ubuntu user, you can also contribute to the wiki content
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                                http://wiki.ubuntu-fr.org</ulink>. You can find other LoCo teams in
422
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                                <ulink url="https://wiki.ubuntu.com/LoCoTeamList">
423
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                                https://wiki.ubuntu.com/LoCoTeamList</ulink>.</para>
424
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
344
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
425
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                                <para>For more information on editing the Ubuntu wiki, visit
426
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                                <ulink url="https://wiki.ubuntu.com/HelpOnEditing">https://wiki.ubuntu.com/HelpOnEditing</ulink>.
427
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                                </para></note>
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                        The following screenshot displays the home page of the Launchpad site:</para>
440
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                        <figure><title><emphasis role="italic">The Launchpad Page</emphasis></title>
441
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                                <mediaobject><imageobject>
442
 
                                        <imagedata fileref="images/Lesson10_images_022.png" format="PNG" />
 
362
                                        <imagedata fileref="images/Lesson10_images_022.png" format="PNG"/>
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                                </imageobject></mediaobject>
444
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                        </figure>
445
365
                        <para>Information stored on Launchpad can be retrieved anonymously. To submit information on Launchpad, you need to first create an
451
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                        registration process.</para>
452
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                        <figure><title><emphasis role="italic">Registration Page</emphasis></title>
453
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                                <mediaobject><imageobject>
454
 
                                        <imagedata fileref="images/Lesson10_images_023.png" format="PNG" />
 
374
                                        <imagedata fileref="images/Lesson10_images_023.png" format="PNG"/>
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                                </imageobject></mediaobject>
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                        </figure>
457
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                        <para>After you register, you can log on again and return to the home
473
393
                                This can be used as a shortcut to visit the Technical Answers section in Launchpad.</para></tip>
474
394
                                <figure><title><emphasis role="italic">Questions and Answers Page</emphasis></title>
475
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                                        <mediaobject><imageobject>
476
 
                                                <imagedata fileref="images/Lesson10_images_024.png" format="PNG" />
 
396
                                                <imagedata fileref="images/Lesson10_images_024.png" format="PNG"/>
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                                        </imageobject></mediaobject>
478
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                                </figure>
479
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                                <para>On this page, all answers specific to the Ubuntu project are listed
484
404
                                the <emphasis role="strong">Ask a question</emphasis> page.</para>
485
405
                                <figure><title><emphasis role="italic">Questions for Ubuntu Page</emphasis></title>
486
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                                        <mediaobject><imageobject>
487
 
                                                <imagedata fileref="images/Lesson10_images_025.png" format="PNG" />
 
407
                                                <imagedata fileref="images/Lesson10_images_025.png" format="PNG"/>
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                                        </imageobject></mediaobject>
489
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                                </figure>
490
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                                <para>You can ask a question by selecting your preferred language and
494
414
                                questions that may be similar to what you asked.</para>
495
415
                                <figure><title><emphasis role="italic">Ask a Question Page</emphasis></title>
496
416
                                        <mediaobject><imageobject>
497
 
                                                <imagedata fileref="images/Lesson10_images_026.png" format="PNG" />
 
417
                                                <imagedata fileref="images/Lesson10_images_026.png" format="PNG"/>
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                                        </imageobject></mediaobject>
499
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                                </figure>
500
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                                <para>If you still do not find the required answer, go ahead and type the
504
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                                database.</para>
505
425
                                <figure><title><emphasis role="italic">Question Page</emphasis></title>
506
426
                                        <mediaobject><imageobject>
507
 
                                                <imagedata fileref="images/Lesson10_images_027.png" format="PNG" />
 
427
                                                <imagedata fileref="images/Lesson10_images_027.png" format="PNG"/>
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                                        </imageobject></mediaobject>
509
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                                </figure>
510
430
                                <para>When your question is answered, you will receive an e-mail
528
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                                already.</para>
529
449
                                <figure><title><emphasis role="italic">The Bug Tracking Page</emphasis></title>
530
450
                                        <mediaobject><imageobject>
531
 
                                                <imagedata fileref="images/Lesson10_images_028.png" format="PNG" />
 
451
                                                <imagedata fileref="images/Lesson10_images_028.png" format="PNG"/>
532
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                                        </imageobject></mediaobject>
533
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                                </figure>
534
454
                                <para>You can report a fresh bug on the <emphasis role="strong">
541
461
                                bug.</para>
542
462
                                <figure><title><emphasis role="italic">Report a Bug Page</emphasis></title>
543
463
                                        <mediaobject><imageobject>
544
 
                                                <imagedata fileref="images/Lesson10_images_029.png" format="PNG" />
 
464
                                                <imagedata fileref="images/Lesson10_images_029.png" format="PNG"/>
545
465
                                        </imageobject></mediaobject>
546
466
                                </figure>
547
467
                                <para>When you click the <emphasis role="strong">Continue
553
473
                                the bottom of the page.</para>
554
474
                                <figure><title><emphasis role="italic">Look for the Reported Bug</emphasis></title>
555
475
                                        <mediaobject><imageobject>
556
 
                                                <imagedata fileref="images/Lesson10_images_030.png" format="PNG" />
 
476
                                                <imagedata fileref="images/Lesson10_images_030.png" format="PNG"/>
557
477
                                        </imageobject></mediaobject>
558
478
                                </figure>
559
479
                                <para>In new section that has appeared, you are required to provide
561
481
                                reproduce the bug and version information. After providing the required
562
482
                                details, you can finally submit the bug report by clicking the
563
483
                                <emphasis role="strong">Submit Bug Report</emphasis> button.</para>
564
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
484
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
565
485
                                <para>Visit Malone at <ulink url="https://launchpad.net/malone">
566
486
                                https://launchpad.net/malone</ulink>.</para></note>
567
487
                        </sect2>
575
495
                                <para>The following screenshot displays the Shipit site:</para>
576
496
                                <figure><title><emphasis role="italic">The Shipit Page</emphasis></title>
577
497
                                        <mediaobject><imageobject>
578
 
                                                <imagedata fileref="images/Lesson10_images_031.png" format="PNG" />
 
498
                                                <imagedata fileref="images/Lesson10_images_031.png" format="PNG"/>
579
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                                        </imageobject></mediaobject>
580
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                                </figure>
581
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
501
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
582
502
                                <para>Visit Shipit at <ulink url="http://Shipit.ubuntu.com">
583
503
                                http://Shipit.ubuntu.com</ulink>.</para></note>
584
504
                        </sect2>
591
511
                        home, this is where the Ubuntu family can exhibit its best work for
592
512
                        everyone to see, along with the requisite jokes, reminders, invitations,
593
513
                        news clippings and photos.</para>
594
 
                        <note><title><emphasis role="strong">Note:</emphasis></title>
 
514
                        <note><title><emphasis role="strong">Hinweis:</emphasis></title>
595
515
                        <para>Visit the Fridge at <ulink url="http://fridge.ubuntu.com/">http://fridge.ubuntu.com/</ulink>.
596
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                        </para></note>
597
517
                        <para>The following is a screenshot of the Fridge home page:</para>
598
518
                        <figure><title><emphasis role="italic">The Fridge</emphasis></title>
599
519
                                <mediaobject><imageobject>
600
 
                                        <imagedata fileref="images/Lesson10_images_032.png" format="PNG" />
 
520
                                        <imagedata fileref="images/Lesson10_images_032.png" format="PNG"/>
601
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                                </imageobject></mediaobject>
602
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                        </figure>
603
523
                </sect1>
621
541
                                <para>Support is provided for desktops, servers and thin client servers, and clusters. The following screenshot shows the various types of support services offered:</para>
622
542
                                <figure><title><emphasis role="italic">The Various Type of Support Page</emphasis></title>
623
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                                        <mediaobject><imageobject>
624
 
                                                <imagedata fileref="images/Lesson10_images_033.png" format="PNG" />
 
544
                                                <imagedata fileref="images/Lesson10_images_033.png" format="PNG"/>
625
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                                        </imageobject></mediaobject>
626
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                                </figure>
627
547
                                <para>To purchase commercial support for your desktop, you need to
637
557
                                of your support options as this will vary from company to company.</para>
638
558
                                <figure><title><emphasis role="italic">About Us Page</emphasis></title>
639
559
                                        <mediaobject><imageobject>
640
 
                                                <imagedata fileref="images/Lesson10_images_034.png" format="PNG" />
 
560
                                                <imagedata fileref="images/Lesson10_images_034.png" format="PNG"/>
641
561
                                        </imageobject></mediaobject>
642
562
                                </figure>
643
563
                                <para>After you purchase the support, you will receive a confirmation
656
576
                                Ubuntu Web site:</para>
657
577
                                <figure><title><emphasis role="italic">The Canonical Marketplace</emphasis></title>
658
578
                                        <mediaobject><imageobject>
659
 
                                                <imagedata fileref="images/Lesson10_images_035.png" format="PNG" />
 
579
                                                <imagedata fileref="images/Lesson10_images_035.png" format="PNG"/>
660
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                                        </imageobject></mediaobject>
661
581
                                </figure>
662
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
582
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
663
583
                                <para>To find support and solutions from local providers, visit
664
584
                                <ulink url="http://www.ubuntu.com/support/commercial/marketplace">http://www.ubuntu.com/support/commercial/marketplace</ulink>.
665
585
                                </para></note>
669
589
                                Services providers existing in Africa:</para>
670
590
                                <figure><title><emphasis role="italic">Local Support Services Page</emphasis></title>
671
591
                                        <mediaobject><imageobject>
672
 
                                                <imagedata fileref="images/Lesson10_images_036.png" format="PNG" />
 
592
                                                <imagedata fileref="images/Lesson10_images_036.png" format="PNG"/>
673
593
                                        </imageobject></mediaobject>
674
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                                </figure>
675
 
                                <note><title><emphasis role="strong">Note:</emphasis></title>
 
595
                                <note><title><emphasis role="strong">Hinweis:</emphasis></title>
676
596
                                <para>If your company is providing Ubuntu-related services then you too have the option of being
677
597
                                listed in the Canonical Marketplace as a Local Services Provider.
678
598
                                To do this simply click the <emphasis role="strong">
681
601
                        </sect2>
682
602
                </sect1>
683
603
                <sect1>
684
 
                        <title>Lesson Summary</title>
 
604
                        <title>Zusammenfassung</title>
685
605
                        <para>In this lesson, you learned:</para>
686
606
                        <itemizedlist>
687
607
                                <listitem>
721
641
                </sect1>
722
642
                    <questions>
723
643
                <sect1>
724
 
                        <title>Review Exercise</title>
725
 
                        <para><emphasis role="strong">Question 1</emphasis></para>
 
644
                        <title>Wiederholungsfragen</title>
 
645
                        <para><emphasis role="strong">Frage 1</emphasis></para>
726
646
                        <para>Name the major sources of help and support for Ubuntu.</para>
727
647
                        <answer>
728
 
                        <para><emphasis role="strong">Answer 1</emphasis></para>
 
648
                        <para><emphasis role="strong">Antwort 1</emphasis></para>
729
649
                        <para>The major sources of help and support for Ubuntu are system and online
730
650
                        documentation, commercial support, community support, Launchpad and
731
651
                        the Fridge.</para>
732
652
                        </answer>
733
 
                        <para><emphasis role="strong">Question 2</emphasis></para>
 
653
                        <para><emphasis role="strong">Frage 2</emphasis></para>
734
654
                        <para>What types of documentation are available on the documentation
735
655
                        site of Ubuntu?</para>
736
656
                        <answer>
737
 
                        <para><emphasis role="strong">Answer 2</emphasis></para>
 
657
                        <para><emphasis role="strong">Antwort 2</emphasis></para>
738
658
                        <para>Four types of documentations are available on the Ubuntu
739
659
                        documentation site. These are the Ubuntu official documentation,
740
660
                        community documentation, common questions and Ubuntu
741
661
                        screencasts.</para>
742
662
                        </answer>
743
 
                        <para><emphasis role="strong">Question 3</emphasis></para>
 
663
                        <para><emphasis role="strong">Frage 3</emphasis></para>
744
664
                        <para>What are the options for obtaining commercial support
745
665
                        for your Ubuntu desktop?</para>
746
666
                        <answer>
747
 
                        <para><emphasis role="strong">Answer 3</emphasis></para>
 
667
                        <para><emphasis role="strong">Antwort 3</emphasis></para>
748
668
                        <para>The options for obtaining commercial support are either
749
669
                        by getting the support directly from Canonical through their Global
750
670
                        Support Services team or through the network of companies and partners
751
671
                        that are listed in the Canonical Marketplace.</para>
752
672
                        </answer>
753
 
                        <para><emphasis role="strong">Question 4</emphasis></para>
 
673
                        <para><emphasis role="strong">Frage 4</emphasis></para>
754
674
                        <para>What are the different platforms through which the Ubuntu
755
675
                        community extends its help and support?</para>
756
676
                        <answer>
757
 
                        <para><emphasis role="strong">Answer 4</emphasis></para>
 
677
                        <para><emphasis role="strong">Antwort 4</emphasis></para>
758
678
                        <para>The different platforms through which the Ubuntu community
759
679
                        extends its help and support are:</para>
760
680
                        <itemizedlist>
765
685
                                <listitem><para>The Ubuntu wiki</para></listitem>
766
686
                        </itemizedlist>
767
687
                        </answer>
768
 
                        <para><emphasis role="strong">Question 5</emphasis></para>
 
688
                        <para><emphasis role="strong">Frage 5</emphasis></para>
769
689
                        <para>What are IRC channels?</para>
770
690
                        <answer>
771
 
                        <para><emphasis role="strong">Answer 5</emphasis></para>
 
691
                        <para><emphasis role="strong">Antwort 5</emphasis></para>
772
692
                        <para>IRC channels are a form of real-time Internet chat that allows
773
693
                        users to talk directly to one another.</para>
774
694
                        </answer>
775
 
                        <para><emphasis role="strong">Question 6</emphasis></para>
 
695
                        <para><emphasis role="strong">Frage 6</emphasis></para>
776
696
                        <para>What help and support do the LoCo teams provide to Ubuntu
777
697
                        users?</para>
778
698
                        <answer>
779
 
                        <para><emphasis role="strong">Answer 6</emphasis></para>
 
699
                        <para><emphasis role="strong">Antwort 6</emphasis></para>
780
700
                        <para>The LoCo teams are primarily involved in providing free 
781
701
                        local support, such as one-on-one troubleshooting, group
782
702
                        sessions and presentations about Ubuntu. Simultaneously, these teams
783
703
                        are actively engaged in providing non-English support to the Ubuntu
784
704
                        users.</para>
785
705
                        </answer>
786
 
                        <para><emphasis role="strong">Question 7</emphasis></para>
 
706
                        <para><emphasis role="strong">Frage 7</emphasis></para>
787
707
                        <para>What is Launchpad?</para>
788
708
                        <answer>
789
 
                        <para><emphasis role="strong">Answer 7</emphasis></para>
 
709
                        <para><emphasis role="strong">Antwort 7</emphasis></para>
790
710
                        <para>Launchpad is a Web-based suite that helps people develop free
791
711
                        and open source software. It is a collaborative system developed by
792
712
                        Canonical and is primarily used to track many aspects of open source
808
728
                        </answer>
809
729
                </sect1>
810
730
                    </questions>
811
 
</chapter>
812
 
 
 
731
</chapter>
 
 
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