~mratix/osticketplus/osticketplus

<?php

if(!defined('OSTCLIENTINC')) die(_('Kwaheri rafiki!')); //Say bye to our friend..

 

$info=($_POST && $errors)?Format::input($_POST):array(); //on error...use the post data

?>

<div>

    <?if($errors['err']) {?>

        <p align="center" id="errormessage"><?=$errors['err']?></p>

    <?}elseif($msg) {?>

        <p align="center" id="infomessage"><?=$msg?></p>

    <?}elseif($warn) {?>

        <p id="warnmessage"><?=$warn?></p>

    <?}?>

</div>

<div><?= _('Please fill in the form below to open a new ticket.')?></div><br>

<form action="open.php" method="POST" enctype="multipart/form-data">

<table align="left" cellpadding=2 cellspacing=1 width="90%">

    <tr>

        <th width="20%"><?= _('Full Name:')?></th>

        <td>

            <?if ($thisclient && ($name=$thisclient->getName())) {

                ?>

                <input type="hidden" name="name" value="<?=$name?>"><?=$name?>

            <?}else {?>

                <input type="text" name="name" size="25" value="<?=$info['name']?>">

                <?}?>

            &nbsp;<font class="error">*&nbsp;<?=$errors['name']?></font>

        </td>

    </tr>

    <tr>

        <th nowrap ><?= _('Email Address:')?></th>

        <td>

            <?if ($thisclient && ($email=$thisclient->getEmail())) {

                ?>

                <input type="hidden" name="email" size="25" value="<?=$email?>"><?=$email?>

            <?}else {?>             

                <input type="text" name="email" size="25" value="<?=$info['email']?>">

            <?}?>

            &nbsp;<font class="error">*&nbsp;<?=$errors['email']?></font>

        </td>

    </tr>

    <tr>

        <td><?= _('Telephone:')?></td>

        <td><input type="text" name="phone" size="25" value="<?=$info['phone']?>">

             &nbsp;Ext&nbsp;<input type="text" name="phone_ext" size="6" value="<?=$info['phone_ext']?>">

            &nbsp;<font class="error">&nbsp;<?=$errors['phone']?></font></td>

    </tr>

    <tr height=2px><td align="left" colspan=2 >&nbsp;</td</tr>

    <tr>

        <th><?= _('Help Topic:')?></th>

        <td>

            <select name="topicId">

                <option value="" selected >Select One</option>

                <?

                 $services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');

                 if($services && db_num_rows($services)) {

                     while (list($topicId,$topic) = db_fetch_row($services)){

                        $selected = ($info['topicId']==$topicId)?'selected':''; ?>

                        <option value="<?=$topicId?>"<?=$selected?>><?=$topic?></option>

                        <?

                     }

                 }else{?>

                    <option value="0" ><?= _('General Inquiry')?></option>

                <?}?>

            </select>

            &nbsp;<font class="error">*&nbsp;<?=$errors['topicId']?></font>

        </td>

    </tr>

    <tr>

        <th><?= _('Subject:')?></th>

        <td>

            <input type="text" name="subject" size="35" value="<?=$info['subject']?>">

            &nbsp;<font class="error">*&nbsp;<?=$errors['subject']?></font>

        </td>

    </tr>

    <tr>

        <th valign="top"><?= _('Message:')?></th>

        <td>

            <? if($errors['message']) {?> <font class="error"><b>&nbsp;<?=$errors['message']?></b></font><br/><?}?>

            <textarea name="message" cols="35" rows="8" wrap="soft" style="width:85%"><?=$info['message']?></textarea></td>

    </tr>

    <?

    if($cfg->allowPriorityChange() ) {

      $sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' WHERE ispublic=1 ORDER BY priority_urgency DESC';

      if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>

      <tr>

        <td><?= _('Priority:')?></td>

        <td>

            <select name="pri">

              <?

                $info['pri']=$info['pri']?$info['pri']:$cfg->getDefaultPriorityId(); //use system's default priority.

                while($row=db_fetch_array($priorities)){ ?>

                    <option value="<?=$row['priority_id']?>" <?=$info['pri']==$row['priority_id']?'selected':''?> ><?=$row['priority_desc']?></option>

              <?}?>

            </select>

        </td>

       </tr>

    <? }

    }?>

 

    <?if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())  

                || ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))){

        

        ?>

    <tr>

        <td><?= _('Attachment:')?></td>

        <td>

            <input type="file" name="attachment"><font class="error">&nbsp;<?=$errors['attachment']?></font>

        </td>

    </tr>

    <?}?>

    <?if($cfg && $cfg->enableCaptcha() && (!$thisclient || !$thisclient->isValid())) {

        if($_POST && $errors && !$errors['captcha'])

            $errors['captcha']='Please re-enter the text again';

        ?>

    <tr>

        <th valign="top"><?= _('Captcha Text:')?></th>

        <td><img src="captcha.php" border="0" align="left">

        <span>&nbsp;&nbsp;<input type="text" name="captcha" size="7" value="">&nbsp;<i><?= _('Enter the text shown on the image.')?></i></span><br/>

                <font class="error">&nbsp;<?=$errors['captcha']?></font>

        </td>

    </tr>

    <?}?>

    <tr height=2px><td align="left" colspan=2 >&nbsp;</td</tr>

    <tr>

        <td></td>

        <td>

            <input class="button" type="submit" name="submit_x" value="<?= _('Submit Ticket')?>">

            <input class="button" type="reset" value="<?= _('Reset')?>">

            <input class="button" type="button" name="cancel" value="<?= _('Cancel')?>" onClick='window.location.href="index.php"'>

        </td>

    </tr>

</table>

</form>