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<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook XML V4.3//EN" "http://docbook.org/xml/4.3/docbookx.dtd">
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<title>Ubuntu Help and Support</title>
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<title>Objectives</title>
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<para>In this lesson, you will learn how to seek help for Ubuntu from
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<para>In this lesson, you will learn:</para></formalpara>
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<para>How to seek help for Ubuntu from
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various sources such as system documentation, online documentation,
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commercial support, community support, Launchpad and The Fridge.</para>
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<note userlevel="instructor">
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<title>Instructor Notes:</title>
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<para>For your convenience, the documentation is classified under various
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categories. You can also find documentation specific to various Ubuntu
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distributions, such as Ubuntu 6.06 LTS, 7.04 and 7.10 under the multiple
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tabs on this page.</para>
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<para>The documentation is classified according to the various Ubuntu
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releases, such as Ubuntu 8.04 LTS, 7.10 and 6.06 LTS.</para>
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<para>To access the official documentation locally from your Ubuntu
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desktop, without connecting to the Internet, on the <emphasis role="strong">System</emphasis> menu, click <emphasis role="strong">Help
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and Support</emphasis>.</para>
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desktop, without connecting to the Internet, on the
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<emphasis role="strong">System</emphasis> menu, click <emphasis role="strong">Help
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and Support</emphasis>. You can also use the Help icon on the top panel of the desktop.</para>
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<para>The information available in the official documentation will be
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enough to guide you through most problems. However, if you are unable to
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enough to guide you through most topics and problems. However, if you are unable to
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find an answer to your queries here, you can look for answers in the
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second type of documentation available on this site. This is documentation
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created by the community, without following the stringent quality control
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the tab labelled <emphasis role="strong">Community Docs</emphasis>. The
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community documentation is stored on a Wiki, which allows the
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documentation to be changed quickly. While the community documentation
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covers more topics and some subjects also in greater depth than the
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covers more topics and some subjects in greater depth than the
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official documentation, the lack of quality assurance control and
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especially maintenance makes it a slightly less reliably
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alternative.</para>
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<para>However, if you do not find the required information in the
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questions that have already been asked, you can create a new posting on
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the Web forum. In all probability, you will soon be flooded with
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hundreds of responses from the zealous community members, providing
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the Web forum. You are likely to receive an answer very quickly, otherwise
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the Unanswered Posts Team will pick up your post within 24 hours.</para>
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<sect2 id="irc-channels">
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<sect2 id="loco-teams">
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<title id="title-loco-teams">LoCo Teams</title>
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<para>The Ubuntu LoCo (short for 'local') teams are a vital resource for
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<para>The Ubuntu LoCo (short for 'Local Community') teams are a vital resource for
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providing localised support. With the incredible success of Ubuntu
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around the world, the Loco project helps groups of Ubuntu fans and
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enthusiasts work together in their regional teams to help advocate,
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<sect2 id="ubuntu-wiki">
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<title id="title-ubuntu-wiki">The Ubuntu Team Wiki</title>
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<para>A wiki is a Web site that allows users to add, edit or remove
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content collectively. The Ubuntu Team Wiki is a central Web site that
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acts as an information hub. It provides access to useful information on
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Ubuntu and Ubuntu projects and contains more than 6,000 documents and
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pages which are continually updated by the Ubuntu community members. The
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<para>The Ubuntu Team Wiki is a central Web site that
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provides access to useful information on Ubuntu and the supporting Ubuntu project.
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The pages are continually updated by the Ubuntu community members. The
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Ubuntu Team Wiki can be accessed at <ulink url="https://wiki.ubuntu.com/">https://wiki.ubuntu.com/</ulink>.</para>
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<para>The following is a screenshot of the Ubuntu Team Wiki home
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Ubuntu and more. This course covers the Launchpad Technical Answers
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section, Launchpad Bug Tracking and Shipit (ordering Ubuntu CDs).</para>
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<para>You can visit Launchpad at <ulink url="https://launchpad.net">https://launchpad.net</ulink>. The following
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screenshot displays the home page of the Launchpad site:</para>
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<para>You can visit Launchpad at <ulink url="https://launchpad.net">https://launchpad.net</ulink>.
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The following screenshot displays the home page of the Launchpad site:</para>
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<figure float="0">
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<title>The Launchpad Page</title>
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<para>Information stored on Launchpad can be retrieved anonymously. To
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submit information on Launchpad, you need to first create an account on
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Launchpad. You can create a Launchpad account by clicking the <emphasis role="strong">Register</emphasis> link at the top-right corner of the home
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page and filling the required details under the <emphasis role="strong">Not registered yet?</emphasis> section. Click <emphasis role="strong">Register</emphasis> to complete the registration
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Launchpad. You can create a Launchpad account by clicking the <emphasis role="strong">Register</emphasis>
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link at the top-right corner of the home
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page and filling the required details under the <emphasis role="strong">Not registered yet?</emphasis>
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section. Click <emphasis role="strong">Register</emphasis> to complete the registration
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process. You may also use an OpenID login to access Launchpad. For more information on
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on OpenID see the project website at: <ulink url="https://openid.net">http://openid.net</ulink>.</para>
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<figure float="0">
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<title>Registration Page</title>
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<para>On this page, all answers specific to the Ubuntu project are
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listed under various categories. You can type your question in the
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<emphasis role="strong">Search</emphasis> field to search for an answer
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in the existing questions. Alternatively, you can click the <emphasis role="strong">Ask a question</emphasis> button to display the <emphasis role="strong">Ask a question</emphasis> page.</para>
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in the existing questions. Alternatively, you can click the
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<emphasis role="strong">Ask a question</emphasis> button to display the
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<emphasis role="strong">Ask a question</emphasis> page.</para>
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<figure float="0">
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<title>Questions for Ubuntu Page</title>
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<para>You can ask a question by selecting your preferred language and
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then typing the summary of your question in the <emphasis role="strong">Summary</emphasis> field. Clicking <emphasis role="strong">Continue</emphasis> displays a list of questions that may
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then typing the summary of your question in the <emphasis role="strong">Summary</emphasis> field.
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Clicking <emphasis role="strong">Continue</emphasis> displays a list of questions that may
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be similar to what you asked.</para>
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<figure float="0">
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<para>If you still do not find the required answer, go ahead and type
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the description of the problem in the <emphasis role="strong">Description</emphasis> field. You can then click <emphasis role="strong">Add</emphasis> to add the question to the main Launchpad
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the description of the problem in the <emphasis role="strong">Description</emphasis> field.
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You can then click <emphasis role="strong">Add</emphasis> to add the question to the main Launchpad
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<figure float="0">
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<para>If you find any problems in Ubuntu and its related applications,
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you can report it on Launchpad by clicking the <emphasis role="strong">Bugs</emphasis> icon on home page. This displays the
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you can report it on Launchpad by clicking the <emphasis role="strong">Bugs</emphasis>
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icon on home page. This displays the
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<emphasis role="strong">Bug tracking</emphasis> page of the Launchpad
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