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Getting hold of the gang behind Varnish is pretty straight forward,
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we try to help as much as time permits and have tried to streamline
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this process as much as possible.
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But before you grab hold of us, spend a moment composing your thoughts and
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formulate your question, there is nothing as pointless as simply telling
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us "Varnish does not work for me" with no further information to give
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And before you even do that, do a couple of searches to see if your
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question is already answered, if it has been, you will get your answer
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The most immediate way to get hold of us, is to join our IRC channel:
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``#varnish on server irc.linpro.no``
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The main timezone of the channel is Europe+America.
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If you can explain your problem in a few clear sentences, without too
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much copy&paste, IRC is a good way to try to get help. If you do need
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to paste log files, VCL and so on, please use a pastebin_.
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If the channel is all quiet, try again some time later, we do have lives,
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families and jobs to deal with also.
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You are more than welcome to just hang out, and while we don't mind
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the occational intrusion of the real world into the flow, keep
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it mostly on topic, and dont paste random links unless they are
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*really* spectacular and intelligent.
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Getting on or off our mailinglist happens through MailMan_.
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If you are going to use Varnish, subscribing to our ``varnish-announce``
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mailing list is probably a very good idea. The typical pattern is that
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people spend some time getting Varnish running, and then more or less
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forget about it. Therefore the announce list is a good way to be
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reminded about new releases, bad bugs or security holes.
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The ``varnish-misc`` mailing list is for general banter, questions,
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suggestions, ideas and so on. If you are new to Varnish it may pay
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off to subscribe to -misc, simply to have an ear to the telegraph-pole
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and learn some smart tricks. This is a good place to ask for help
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with more complex issues, that require quoting of files and long
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Make sure to pick a good subject line, and if the subject of the
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thread changes, please change the subject to match, some of us deal
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with hundreds of emails per day, after spam-filters, and we need all
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the help we can get to pick the interesting ones.
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The ``varnish-dev`` mailing list is used by the developers and is
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usually quite focused on source-code and such. Everybody on
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the -dev list is also on -misc, so cross-posting only serves to annoy
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Please do not open a trouble ticket, unless you have spotted an actual
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bug in Varnish. Ask on IRC first if you are in doubt.
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The reason for this policy, is to avoid the bugs being drowned in a
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pile of sensible suggestions for future enhancements and call for help
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from people who forget to check back if they get it and so on.
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We track suggestions and ideas in our `"Shopping-List" wiki page`_, and user
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support via email and IRC.
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The following companies offer commercial Varnish support, and are listed
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here for your convenience. If you want your company listed here, drop
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an email to phk@FreeBSD.org.
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sales@varnish-software.com
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.. _Mailman: http://lists.varnish-cache.org/mailman/listinfo
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.. _pastebin: http://gist.github.com/
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.. _"Shopping-List" wiki page: http://varnish-cache.org/wiki/PostTwoShoppingList
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doc/sphinx/installation/help.rst
