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GNATS Frequently Asked Questions
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********************************
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This document answers some frequently asked questions concerning
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GNATS, the GNU problem report management system, and related software.
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The most recent version of this FAQ can be found at
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This document answers some frequently asked questions concerning GNATS,
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the GNU problem report management system, and related software. The
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most recent version of this FAQ can be found at
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`http://www.gnu.org/software/gnats/doc/faq/gnats-faq.html'.
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The questions and answers have been compiled by Hans-Albert
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Schneider <Hans-Albert@HA-Schneider.de>, mainly using the help-gnats
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Schneider <Gnats-FAQ@HA-Schneider.de>, mainly using the help-gnats
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mailing list and the GNATS documentation as input. Please report any
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errors and suggestions to him.
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File: gnats-faq.info, Node: Versions, Next: Mailing Lists, Prev: Get it, Up: General
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What is the latest version?
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===========================
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1.4 What is the latest version?
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===============================
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The version numbers of GNATS 3.x is somewhat confusing, because
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3.1xx is newer than 3.2.
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The version numbers of GNATS 3.x is somewhat confusing, because 3.1xx
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Version 3.2 was released in 1993 (I never tried it, but it is said
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to be "really broken"). A lot of new features have been added since
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3.2, including multiple database support and customized fields. Among
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the contributed software are comprehensive WWW and Tk based front-ends.
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The latest 3.x release is 3.113.1.
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The latest 3.x release is 3.113.1. It is deprecated due to security
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concerns and lack of maintenance.
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A first beta of version 4.0 is available since January 10, 2002 (as
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`ftp://ftp.gnu.org/gnu/gnats/gnats-3.999.1.tar.gz'), and an official
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release is expected very soon now.
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GNATS 4.0 was released in August 2003, and 4.1 was released in March
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2005. All released versions are available for download at
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`http://ftp.gnu.org/pub/gnu/gnats/'.
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File: gnats-faq.info, Node: Mailing Lists, Next: Bug Reporting, Prev: Versions, Up: General
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Is there a Mailing List?
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========================
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Currently, the following GNATS mailing lists exist:
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* <info-gnats@gnu.org> This is a low volume moderated mailing lists
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for GNATS related announcements, like new releases or important
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* <help-gnats@gnu.org> A low-to-middle volume mailing list where
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anything related to GNATS can be discussed (development, help,
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questions, suggestions, etc.).
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* <bug-gnats@gnu.org> Bug reports can be sent there. Please note
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that it's preferred to submit bug reports via the bug tracking
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system (*note Bug Reporting::), which automatically mirrors them
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1.5 Is there a Mailing List?
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============================
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Currently, the following GNATS mailing lists exist:
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(http://lists.gnu.org/mailman/listinfo/info-gnats) This is a low
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volume moderated mailing lists for GNATS related announcements,
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like new releases or important information.
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(http://lists.gnu.org/mailman/listinfo/help-gnats) A low-to-middle
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volume mailing list where anything related to GNATS can be
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discussed (development, help, questions, suggestions, etc.).
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* bug-gnats@gnu.org (http://lists.gnu.org/mailman/listinfo/bug-gnats)
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Bug reports can be sent there. Please note that it's preferred to
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submit bug reports via the bug tracking system (*note Bug
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Reporting::), which automatically mirrors them to this list.
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Lists that are of interest mainly for the GNATS developers:
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* <gnats-prs@gnu.org> Copies of the bug tracking system messages are
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sent there. Contrast to bug-gnats@gnu.org which only gets new bug
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reports, this list also gets the follow-ups (Whatever goes into
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GNATS' `>Audit-Trail:' field).
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* <gnats-commit@gnu.org> CVS commit messages are sent there.
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* <gnats-diffs@gnu.org> Diffs of committed files are sent
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automatically to this address.
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* gnats-prs@gnu.org (http://lists.gnu.org/mailman/listinfo/gnats-prs)
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Copies of the bug tracking system messages are sent there.
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Contrast to bug-gnats@gnu.org which only gets new bug reports,
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this list also gets the follow-ups (Whatever goes into GNATS'
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`>Audit-Trail:' field).
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* gnats-commit@gnu.org
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(http://lists.gnu.org/mailman/listinfo/gnats-commit) CVS commit
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messages are sent there.
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* gnats-diffs@gnu.org
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(http://lists.gnu.org/mailman/listinfo/gnats-diffs) Diffs of
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committed files are sent automatically to this address.
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File: gnats-faq.info, Node: Bug Reporting, Prev: Mailing Lists, Up: General
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How do I Report a Bug?
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======================
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Before reporting a bug, make sure it really is a bug, not a simple
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File: gnats-faq.info, Node: Bug Reporting, Next: Upgrading, Prev: Mailing Lists, Up: General
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1.6 How do I Report a Bug?
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==========================
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Before reporting a bug, make sure it really is a bug, not a simple
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misunderstanding or a misconfiguration. Please check the manual and
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this FAQ. You may also ask for help on the <help-gnats@gnu.org>
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this FAQ. You may also ask for help on the help-gnats@gnu.org
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(http://lists.gnu.org/mailman/listinfo/help-gnats) mailing list (you
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may want to search the list archive first; it is available from
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`http://lists.gnu.org/mailman/listinfo/help-gnats').
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If it is a bug, please report it via the bug tracking system. It
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resides at `http://bugs.gnu.org/cgi-bin/gnatsweb.pl?database=gnats'.
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their spare time) and helps to track down and fix the problem soon.
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File: gnats-faq.info, Node: Upgrading, Prev: Bug Reporting, Up: General
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1.7 Upgrading Considerations
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============================
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See *Note Upgrading from older versions: (gnats)Upgrading. for the
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upgrade process from 3.x to 4.x.
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If you are running a 3.x version, _please consider upgrading to 4.0._
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There are some security concerns about the 3.1xx code that have gone
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with 4.0. Furthermore, the GNATS 3 branch is not maintained anymore
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due to lack of capacity.
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The default format of the reports has not changed during the
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transition from 3.113.1 to 4.0, though you may add more fields to 4.0
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reports (and leave out others). The format of the index file is now
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However, you have to change the e-mail aliases because the meaning of
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the `-d' option to the client programs has changed: It took the
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_directory_ of the GNATS database in 3.1xx, and now takes its _name_
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(plus, it is now installed into the `libexec' directory instead of the
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`lib' directory). I.e., you must change the aliases:
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ourdb-query: "|/usr/local/lib/gnats/mail-query -d /usr/local/gnats/db2"
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ourdb-bugs: "|/usr/local/lib/gnats/queue-pr -d /usr/local/gnats/db2 -q"
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ourdb-query: "|/usr/local/libexec/gnats/mail-query -d ourdb"
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ourdb-bugs: "|/usr/local/libexec/gnats/queue-pr -d ourdb -q"
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Also note that the client/server protocol has changed from 3.1xx to
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4.0; you cannot run clients from one version with the server from the
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File: gnats-faq.info, Node: Installation, Next: Configuration, Prev: General, Up: Top
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Problems during Installation
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****************************
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2 Problems during Installation
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******************************
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As installation and configuration problems often overlap, please
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check also *Note Configuration::.
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As installation and configuration problems often overlap, please check
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also *Note Configuration::.
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File: gnats-faq.info, Node: Gnatsweb and GNATS, Prev: Installation, Up: Installation
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Gnatsweb and GNATS do not like each other.
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==========================================
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2.1 Gnatsweb and GNATS do not like each other.
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==============================================
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Q: I have installed GNATS 3.999.x and Gnatsweb 2.9.x, and I cannot
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get them work together.
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Q: I have installed GNATS 3.999.x and Gnatsweb 2.9.x, and I cannot get
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Symptoms are that "make test" fails; if Gnatsweb is installed
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nevertheless, it hangs when trying to login into the GNATS server.
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A: The versions are incompatible. Gnatsweb 2.9.x is for use with
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GNATS 3.113.1. With GNATS 3.999.x, you must use Gnatsweb 3.99.x; it is
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in the contrib subdirectory of the GNATS distribution.
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in the contrib subdirectory of the GNATS distribution. (GNATS
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3.999.x/Gnatsweb 3.99.x were pre-releases of the 4.0 releases. As 4.0
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is out now, you may consider to upgrade to the non-pre versions.)
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For GNATS 4.x, use Gnatsweb 4.0 or greater.
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File: gnats-faq.info, Node: Configuration, Next: Clients, Prev: Installation, Up: Top
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3 Configuration Issues
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**********************
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703
You are not on the host access list
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...................................
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Q: Gnatsd rejects connections from a remote host with the error
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message `520 You are not on the host access list'.
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Q: Gnatsd rejects connections from a remote host with the error message
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`520 You are not on the host access list'.
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A: Check the file `gnatsd.conf' (GNATS 3.xxx) or
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`gnatsd.host_access' (GNATS 4.x). With GNATS 3, this is usually
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`/usr/local/etc/gnatsd.conf'; with GNATS 4, it is usually
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`/usr/local/etc/gnats/gnatsd.host_access'.
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A: Check the file `gnatsd.host_access'; if you are using the default
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locations, this is `/usr/local/etc/gnats/gnatsd.host_access'. (If you
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are still using GNATS 3.xxx, the file is named `gnatsd.conf'; its
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default place is `/usr/local/etc/gnatsd.conf'.)
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Each line of the file names a host and its access level, separated by
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colons. Gnatsd tries the lines in turn to match the remote host, and