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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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>Why Should We Use Bugzilla?</TITLE
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CONTENT="Modular DocBook HTML Stylesheet Version 1.7"><LINK
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TITLE="The Bugzilla Guide - 2.16.7 Release"
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HREF="index.html"><LINK
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HREF="introduction.html"><LINK
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TITLE="What is Bugzilla?"
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HREF="whatis.html"><LINK
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TITLE="Using Bugzilla"
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SUMMARY="Header navigation table"
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>The Bugzilla Guide - 2.16.7 Release</TH
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>Chapter 2. Introduction</TD
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>2.2. Why Should We Use Bugzilla?</A
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>For many years, defect-tracking software has remained principally
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the domain of large software development houses. Even then, most shops
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never bothered with bug-tracking software, and instead simply relied on
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shared lists and email to monitor the status of defects. This procedure
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is error-prone and tends to cause those bugs judged least significant by
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developers to be dropped or ignored.</P
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>These days, many companies are finding that integrated
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defect-tracking systems reduce downtime, increase productivity, and raise
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customer satisfaction with their systems. Along with full disclosure, an
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open bug-tracker allows manufacturers to keep in touch with their clients
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and resellers, to communicate about problems effectively throughout the
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data management chain. Many corporations have also discovered that
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defect-tracking helps reduce costs by providing IT support
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accountability, telephone support knowledge bases, and a common,
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well-understood system for accounting for unusual system or software
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>Bugzilla is very adaptable to various situations. Known uses
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currently include IT support queues, Systems Administration deployment
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management, chip design and development problem tracking (both
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pre-and-post fabrication), and software and hardware bug tracking for
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luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
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Combined with systems such as
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HREF="http://www.cvshome.org"
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HREF="http://www.mozilla.org/bonsai.html"
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HREF="http://www.perforce.com"
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provides a powerful, easy-to-use solution to configuration management and
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replication problems.</P
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>Bugzilla can dramatically increase the productivity and
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accountability of individual employees by providing a documented workflow
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and positive feedback for good performance. How many times do you wake up
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in the morning, remembering that you were supposed to do
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today, but you just can't quite remember? Put it in Bugzilla, and you
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have a record of it from which you can extrapolate milestones, predict
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product versions for integration, and follow the discussion trail
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that led to critical decisions.</P
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>Ultimately, Bugzilla puts the power in your hands to improve your
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value to your employer or business while providing a usable framework for
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your natural attention to detail and knowledge store to flourish.</P
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>What is Bugzilla?</TD
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HREF="introduction.html"
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