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<?xml version="1.0" encoding="utf-8"?>
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<page xmlns="http://projectmallard.org/1.0/" type="topic" id="prob-conn-acctdisabled">
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<link type="guide" xref="prob-conn"/>
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The instant messaging account that you want to use is not enabled in
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<revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
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<revision pkgversion="2.28" version="0.2" date="2009-08-14" status="review"/>
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<credit type="author">
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<name>Phil Bull</name>
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<email>philbull@gmail.com</email>
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<credit type="author">
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<name>Milo Casagrande</name>
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<email>milo@ubuntu.com</email>
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<name>GNOME Documentation Project</name>
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<include xmlns="http://www.w3.org/2001/XInclude" href="legal.xml"/>
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<title>My account is not enabled</title>
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If the instant messaging account that you want to use is not enabled in the
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drop-down account list when you try to start a new conversation or join a
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room, your account details may not be correct.
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Make sure that you are connected to the Internet, or to a local area network.
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Choose <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and select the account
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Type your username and password again to make sure that they are correct.
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Check in the <gui>Advanced</gui> section that all the details are correct.
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You should be able to find these details from the website of the messaging service.
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Check that the <gui>Enabled</gui> check-box next to the name of your account is selected.
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If it is not, select the check-box to enalbe the account.