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HREF="node272.html">Phone Provisioning</A>
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HREF="node259.html">Queues</A>
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HREF="node270.html">Caveats</A>
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<H1><A NAME="SECTION001500000000000000000">
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Phone Provisioning</A>
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<H1><A NAME="SECTION001430000000000000000">
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<!--Table of Child-Links-->
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<A NAME="CHILD_LINKS"><STRONG>Subsections</STRONG></A>
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<UL CLASS="ChildLinks">
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<LI><A NAME="tex2html4200"
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HREF="node272.html">Introduction</A>
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<LI><A NAME="tex2html4201"
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HREF="node273.html">Configuration of phoneprov.conf</A>
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<LI><A NAME="tex2html4202"
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HREF="node274.html">The [general] section</A>
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<LI><A NAME="tex2html4203"
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HREF="node275.html">Creating phone profiles</A>
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<LI><A NAME="tex2html4204"
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HREF="node276.html">Configuration of users.conf</A>
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<LI><A NAME="tex2html4205"
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HREF="node277.html">The [general] section</A>
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<LI><A NAME="tex2html4206"
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HREF="node278.html">Invdividual Users</A>
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<LI><A NAME="tex2html4207"
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HREF="node279.html">Templates</A>
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<LI><A NAME="tex2html4208"
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HREF="node280.html">Putting it all together</A>
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<!--End of Table of Child-Links-->
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In order to properly manage ACD queues, it is important to be able to
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keep track of details of call setups and teardowns in much greater detail
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than traditional call detail records provide. In order to support this,
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extensive and detailed tracing of every queued call is stored in the
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queue log, located (by default) in /var/log/asterisk/queue_log.
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These are the events (and associated information) in the queue log:
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<SPAN CLASS="textbf">ABANDON(position<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>origposition<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>waittime)</SPAN>
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The caller abandoned their position in the queue. The position is the
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caller's position in the queue when they hungup, the origposition is
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the original position the caller was when they first entered the
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queue, and the waittime is how long the call had been waiting in the
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queue at the time of disconnect.
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<SPAN CLASS="textbf">AGENTDUMP</SPAN>
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The agent dumped the caller while listening to the queue announcement.
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<SPAN CLASS="textbf">AGENTLOGIN(channel)</SPAN>
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The agent logged in. The channel is recorded.
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<SPAN CLASS="textbf">AGENTCALLBACKLOGIN(exten@context)</SPAN>
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The callback agent logged in. The login extension and context is recorded.
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<SPAN CLASS="textbf">AGENTLOGOFF(channel<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>logintime)</SPAN>
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The agent logged off. The channel is recorded, along with the total time
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the agent was logged in.
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<SPAN CLASS="textbf">AGENTCALLBACKLOGOFF(exten@context<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>logintime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>reason)</SPAN>
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The callback agent logged off. The last login extension and context is
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recorded, along with the total time the agent was logged in, and the
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reason for the logoff if it was not a normal logoff
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(e.g., Autologoff, Chanunavail)
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<SPAN CLASS="textbf">COMPLETEAGENT(holdtime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>calltime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>origposition)</SPAN>
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The caller was connected to an agent, and the call was terminated normally
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by the *agent*. The caller's hold time and the length of the call are both
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recorded. The caller's original position in the queue is recorded in
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<SPAN CLASS="textbf">COMPLETECALLER(holdtime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>calltime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>origposition)</SPAN>
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The caller was connected to an agent, and the call was terminated normally
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by the *caller*. The caller's hold time and the length of the call are both
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recorded. The caller's original position in the queue is recorded in
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<SPAN CLASS="textbf">CONFIGRELOAD</SPAN>
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The configuration has been reloaded (e.g. with asterisk -rx reload)
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<SPAN CLASS="textbf">CONNECT(holdtime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>bridgedchanneluniqueid<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>ringtime)</SPAN>
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The caller was connected to an agent. Hold time represents the amount
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of time the caller was on hold. The bridged channel unique ID contains
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the unique ID of the queue member channel that is taking the call. This
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is useful when trying to link recording filenames to a particular
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call in the queue. Ringtime represents the time the queue members phone
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was ringing prior to being answered.
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<SPAN CLASS="textbf">ENTERQUEUE(url<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>callerid)</SPAN>
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A call has entered the queue. URL (if specified) and Caller*ID are placed
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<SPAN CLASS="textbf">EXITEMPTY(position<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>origposition<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>waittime)</SPAN>
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The caller was exited from the queue forcefully because the queue had no
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reachable members and it's configured to do that to callers when there
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are no reachable members. The position is the caller's position in the
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queue when they hungup, the origposition is the original position the
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caller was when they first entered the queue, and the waittime is how
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long the call had been waiting in the queue at the time of disconnect.
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<SPAN CLASS="textbf">EXITWITHKEY(key<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>position<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>origposition<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>waittime)</SPAN>
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The caller elected to use a menu key to exit the queue. The key and
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the caller's position in the queue are recorded. The caller's entry
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position and amoutn of time waited is also recorded.
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<SPAN CLASS="textbf">EXITWITHTIMEOUT(position<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>origposition<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>waittime)</SPAN>
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The caller was on hold too long and the timeout expired. The position in the
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queue when the timeout occurred, the entry position, and the amount of time
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<SPAN CLASS="textbf">QUEUESTART</SPAN>
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The queueing system has been started for the first time this session.
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<SPAN CLASS="textbf">RINGNOANSWER(ringtime)</SPAN>
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After trying for ringtime ms to connect to the available queue member,
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the attempt ended without the member picking up the call. Bad queue
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<SPAN CLASS="textbf">SYSCOMPAT</SPAN>
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A call was answered by an agent, but the call was dropped because the
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channels were not compatible.
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<SPAN CLASS="textbf">TRANSFER(extension<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>context<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>holdtime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>calltime<SPAN CLASS="MATH"><IMG
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WIDTH="10" HEIGHT="37" ALIGN="MIDDLE" BORDER="0"
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ALT="$\vert$"></SPAN>origposition)</SPAN>
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Caller was transferred to a different extension. Context and extension
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are recorded. The caller's hold time and the length of the call are both
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recorded, as is the caller's entry position at the time of the transfer.
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PLEASE remember that transfers performed by SIP UA's by way of a reinvite
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may not always be caught by Asterisk and trigger off this event. The only
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way to be 100% sure that you will get this event when a transfer is
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performed by a queue member is to use the built-in transfer functionality
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