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To configure this module, you need to:
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#. Edit or create new channels.
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#. Edit or create new categories.
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#. Edit or create new stages.
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#. Edit or create new teams.
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#. Edit or create new tags.
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#. Go to *Helpdesk > Configuration > Channels* to edit or create new channels.
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#. Edit or create a channel.
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#. Set the name for the channel.
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#. You can also Activate or Deactivate channels.
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.. figure:: ../static/description/Channels.PNG
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#. Go to *Helpdesk > Configuration > Categories* to edit or create new categories.
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#. Edit or create a new category.
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#. Set the name for the category.
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#. You can also Activate or Deactivate categories.
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.. figure:: ../static/description/Categories.PNG
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#. Go to *Helpdesk > Configuration > Stages* to edit or create new stages.
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#. Edit or create a new stage.
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#. Set the name for the stage.
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#. Set the sequence order for the stage.
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#. You can select an Email template.
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#. Mark the Unattended checkbox if the stage contains unattended tickets.
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#. Mark the Closed checkbox if the stage contains closed tickets.
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#. You can add a description for the stage.
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#. You can also Activate or Deactivate stages.
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.. figure:: ../static/description/Stages.PNG
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You can also sort the stage sequence if you move up or down the stages in the list view.
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#. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.
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#. Edit or create a new team.
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#. Set the name for the team.
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#. Add the teams members.
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#. You can also Activate or Deactivate teams.
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.. figure:: ../static/description/Teams.PNG
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#. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new tags.
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#. Edit or create a new tag.
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#. Set the name for the tag.
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#. Set the color index for the tag.
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#. You can also Activate or Deactivate tags.
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.. figure:: ../static/description/Tags.PNG
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helpdesk_mgmt/readme/CONFIGURE.rst
