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<span class="target" id="index-11"></span><div class="section" id="troubleshooting-and-windows-complementary-install-information">
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<span id="id1"></span><h1>Troubleshooting and Windows Complementary Install Information<a class="headerlink" href="#troubleshooting-and-windows-complementary-install-information" title="Permalink to this headline">¶</a></h1>
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<div class="section" id="windows-vista">
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<h2>Windows Vista<a class="headerlink" href="#windows-vista" title="Permalink to this headline">¶</a></h2>
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<p>For Windows Vista installation please review this forum posts</p>
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<li><a class="reference external" href="http://openerp.com/forum/topic4484.html?highlight=windows%20vista">http://openerp.com/forum/topic4484.html</a></li>
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<li><a class="reference external" href="http://openerp.com/forum/topic4386.html?highlight=windows%20vista">http://openerp.com/forum/topic4386.html</a></li>
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<div class="section" id="windows-2000-xp">
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<h2>Windows 2000/XP<a class="headerlink" href="#windows-2000-xp" title="Permalink to this headline">¶</a></h2>
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<div class="section" id="postgresql-installation">
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<h3>PostgreSQL Installation<a class="headerlink" href="#postgresql-installation" title="Permalink to this headline">¶</a></h3>
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<div class="section" id="default-values">
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<h4>Default values<a class="headerlink" href="#default-values" title="Permalink to this headline">¶</a></h4>
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<tt class="descname">PL/PGSQL language inclusion in the installation:</tt></dt>
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<p>leave the default selection:</p>
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<img alt="../../../_images/06_proc_lang.png" src="../../../_images/06_proc_lang.png" />
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<tt class="descname">Contrib modules screen:</tt></dt>
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<p>You don’t need to change the default selections:</p>
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<img alt="../../../_images/07_contrib_modules.png" src="../../../_images/07_contrib_modules.png" />
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<div class="section" id="account-domain-lookup-failure">
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<h4>Account Domain lookup failure<a class="headerlink" href="#account-domain-lookup-failure" title="Permalink to this headline">¶</a></h4>
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<img alt="../../../_images/100_internal_account_failure.png" src="../../../_images/100_internal_account_failure.png" />
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<p>If you see this screen at the end of PostgreSQL installation, it is due to an incorrect <tt class="docutils literal"><span class="pre">Account</span> <span class="pre">domain</span></tt> in the Service
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configuration screen. By default the installer fills this value automatically, so if you have changed it, it may cause the
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installation to fail.</p>
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<p>Redo the installation of PostgreSQL and leave <tt class="docutils literal"><span class="pre">Account</span> <span class="pre">domain</span></tt> in the Service configuration screen on the default value.</p>
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<div class="section" id="user-account-error">
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<h4>User account error<a class="headerlink" href="#user-account-error" title="Permalink to this headline">¶</a></h4>
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<p>During the installation of PostgreSQL you may get an error saying:</p>
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<p>Account <tt class="docutils literal"><span class="pre">@#$%@#$^@%</span></tt> doesn’t exist</p>
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<p>This error was encountered once with the Open ERP Complete Autoinstaller.</p>
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<p>The problems seems to be that in order to install PostgreSQL automatically in silent mode, we create a new user account with
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the net.exe command, and in that particular case the system’s security policy was too strict to allow a simple non
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privileged user to be added this way.</p>
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<p>It could also fail if you are using Active Directory to manage the user accounts. In that case you should use the individual
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Open ERP Server, Client and PostgreSQL installers.</p>
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<div class="section" id="postgresql-administration">
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<h3>PostgreSQL administration<a class="headerlink" href="#postgresql-administration" title="Permalink to this headline">¶</a></h3>
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<div class="section" id="open-erp-server-connection-error-with-postgresql">
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<h4>Open ERP Server Connection Error with PostgreSQL<a class="headerlink" href="#open-erp-server-connection-error-with-postgresql" title="Permalink to this headline">¶</a></h4>
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<p>Verify that you are using the username and password from the “Initialise database cluster” screen
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when launching Open ERP Server</p>
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<p>If there’s another problem similar to this situation:</p>
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<img alt="../../../_images/101_erp2pgsql_conn_fail.png" src="../../../_images/101_erp2pgsql_conn_fail.png" />
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<p>You should have look if the service PostgreSQL is running in the Services manager (Control Panel : Administration tools -
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<img alt="../../../_images/Pgsql_51_service_status.png" src="../../../_images/Pgsql_51_service_status.png" />
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<p>You can edit the service configuration to have PostgreSQL starting as a service at system boot</p>
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<img alt="../../../_images/Pgsql_53_service_start_mode.png" src="../../../_images/Pgsql_53_service_start_mode.png" />
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<p>Or you can start it manually every time from the programs menu.</p>
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<img alt="../../../_images/104_pgsql_start_service.png" src="../../../_images/104_pgsql_start_service.png" />
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<p>If your PostgreSQL service is running, but you get connection errors, you can restart the service.</p>
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<img alt="../../../_images/Pgsql_52_service_restart.png" src="../../../_images/Pgsql_52_service_restart.png" />
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<div class="section" id="gtk-client-localization">
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<h3>GTK client localization<a class="headerlink" href="#gtk-client-localization" title="Permalink to this headline">¶</a></h3>
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<div class="section" id="open-erp-gtk-client-upper-menu-not-translated">
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<h4>Open ERP GTK client upper menu not translated<a class="headerlink" href="#open-erp-gtk-client-upper-menu-not-translated" title="Permalink to this headline">¶</a></h4>
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<p>The locale identifier of Microsoft Windows (a number such as 1033 for english - US) is not correctly managed by GTK and the
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menus not translated into the language of the OS.</p>
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<p>You can fix this problem with creating a new environment variable :</p>
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<ol class="arabic simple">
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<li>Right-click My Computer, and then click Properties.</li>
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<li>Click the Advanced tab.</li>
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<li>Click Environment variables.</li>
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<li>Click New to add a new system variable with name “LANG” and value “fr_FR” for example.</li>
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<h3><a href="../../../index.html">Table Of Contents</a></h3>
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<li><a class="reference external" href="">Troubleshooting and Windows Complementary Install Information</a><ul>
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<li><a class="reference external" href="#windows-vista">Windows Vista</a></li>
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<li><a class="reference external" href="#windows-2000-xp">Windows 2000/XP</a><ul>
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<li><a class="reference external" href="#postgresql-installation">PostgreSQL Installation</a><ul>
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<li><a class="reference external" href="#default-values">Default values</a></li>
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<li><a class="reference external" href="#account-domain-lookup-failure">Account Domain lookup failure</a></li>
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<li><a class="reference external" href="#user-account-error">User account error</a></li>
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<li><a class="reference external" href="#postgresql-administration">PostgreSQL administration</a><ul>
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<li><a class="reference external" href="#open-erp-server-connection-error-with-postgresql">Open ERP Server Connection Error with PostgreSQL</a></li>
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<li><a class="reference external" href="#gtk-client-localization">GTK client localization</a><ul>
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<li><a class="reference external" href="#open-erp-gtk-client-upper-menu-not-translated">Open ERP GTK client upper menu not translated</a></li>
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