2
; original-workflow.ini
4
; create the ticket: -> New, owner set to component default or "somebody"
8
; accept ticket -> assigned state, owner set to self, shows up as accepted.
9
; resolve as: -> closed, resolution_set
15
; reassign to: -> new state, not accepted
19
; reopen ticket -> reopened, resolution_del
24
; reassign to: -> new, owner_set
26
; This is action-centric
28
leave.operations = leave_status
31
accept = new -> assigned
32
accept.permissions = TICKET_MODIFY
33
accept.operations = set_owner_to_self
35
resolve = new,assigned,reopened -> closed
36
resolve.permissions = TICKET_MODIFY
37
resolve.operations = set_resolution
39
reassign = new,assigned,reopened -> new
40
reassign.permissions = TICKET_MODIFY
41
reassign.operations = set_owner
43
reopen = closed -> reopened
44
reopen.permissions = TICKET_CREATE
45
reopen.operations = del_resolution