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<?xml version="1.0" encoding="utf-8"?>
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<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its" type="topic" id="prob-conn-auth" xml:lang="pt-BR">
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<link type="guide" xref="prob-conn"/>
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<link type="seealso" xref="create-account"/>
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An error message which says “<gui>Authentication failed</gui>” appears
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<revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
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<revision pkgversion="2.28" version="0.2" date="2009-07-23" status="draft"/>
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<revision pkgversion="2.28" version="0.3" date="2009-08-14" status="review"/>
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<revision pkgversion="2.30" version="0.4" date="2010-02-16" status="review"/>
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<credit type="author">
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<name>Phil Bull</name>
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<email its:translate="no">philbull@gmail.com</email>
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<credit type="author">
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<name>Milo Casagrande</name>
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<email its:translate="no">milo@ubuntu.com</email>
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<p>Creative Commons Atribuição Compartilhada Igual 3.0</p>
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<name>GNOME Documentation Project</name>
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<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
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<mal:credit xmlns:mal="http://projectmallard.org/1.0/" type="translator copyright">
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<mal:name>Enrico Nicoletto</mal:name>
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<mal:email>liverig@gmail.com</mal:email>
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<mal:years>2013.</mal:years>
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<title>I get a message that says “Authentication failed”</title>
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This kind of error happens when your instant messaging service is not allowing
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you to connect because it does not recognize your username or password for some reason.
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Make sure that you are connected to the Internet, or to a local area network.
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Make sure that you have registered an account with the service you are trying
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to connect to. If you do not have an account, most services will not allow
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<p>Click the <media type="image" mime="image/png" src="figures/gtk-edit.png" its:translate="no"><span its:translate="yes">edit</span></media>
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icon in the error message.</p>
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Type your username and password again to make sure that they are correct.
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Deselect the <gui>Enabled</gui>, and then select it again to try to
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reconnect to the service.