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<page xmlns="http://projectmallard.org/1.0/"
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id="mouse-problem-notmoving">
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<link type="guide" xref="mouse#problems"/>
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<desc>How to check your mouse if it is not working.</desc>
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<revision pkgversion="3.8.0" version="0.3" date="2013-03-13" status="candidate"/>
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<revision version="13.10" date="2013-10-23" status="review"/>
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<credit type="author">
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<name>Phil Bull</name>
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<email>philbull@gmail.com</email>
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<credit type="author">
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<name>Shaun McCance</name>
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<email>shaunm@gnome.org</email>
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<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude"/>
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<title>Mouse pointer is not moving</title>
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<links type="section"/>
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<section id="plugged-in">
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<title>Check that the mouse is plugged in</title>
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If you have a mouse with a cable, check that it is firmly plugged in to
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If it is a USB mouse (with a rectangular connector), try plugging it in to a
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different USB port. If it is a PS/2 mouse (with a small, round connector with
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six pins), make sure that it is plugged in to the green mouse port rather
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than the purple keyboard port. You may need to restart the computer if it was
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<section id="connected">
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<title>Check that the mouse was recognized by your computer</title>
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<item><p>Type <keyseq><key>Ctrl</key><key>Alt</key><key>T</key></keyseq> to open the <app>Terminal</app>.</p></item>
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In the terminal window, type <cmd>xsetpointer -l | grep Pointer</cmd>,
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exactly as it appears here,
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and press <key>Enter</key>.
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<p>A short list of mouse devices will appear. Check that at least one of the
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items says <sys>[XExtensionPointer]</sys> next to it, and that one of the
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<sys>[XExtensionPointer]</sys> items has the name of the mouse to the left of
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<p>If there is no entry that has the name of the mouse followed by
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<sys>[XExtensionPointer]</sys>, then the mouse was not recognized by your
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computer. If the entry exists, your mouse was recognized by your computer.
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In this case you should check that the mouse is
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<link xref="mouse-problem-notmoving#plugged-in">plugged in</link> and in
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<link xref="mouse-problem-notmoving#broken">working condition</link>.</p>
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<cite date="2012-02-19">shaunm</cite>
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<p>If we decide to bless a device manager, investigate using that instead
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of <cmd>xsetpointer</cmd> in these steps.</p>
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If your mouse has a serial (RS-232) connector, you may need to perform some
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extra steps to get it working. The steps might depend on the make or model of
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It can be complicated to fix problems with mouse detection. Ask for support
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from your distribution or vendor if you think that your mouse has not been
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<cite date="2012-02-19">Phil Bull</cite>
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<p>Should provide some useful advice rather than just saying "you might need
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to perform extra steps".</p>
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<title>Check that the mouse actually works</title>
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<p>Plug the mouse in to a different computer and see if it works.</p>
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<p>If the mouse is an optical or laser mouse, a light should be shining out
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of the bottom of the mouse if it is turned on. If there is no light, check
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that it is turned on. If it is and there is still no light, the mouse may be
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<section id="wireless-mice">
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<title>Checking wireless mice</title>
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<item><p>Make sure the mouse is turned on. There is often a switch on the
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bottom of the mouse to turn the mouse off completely, so you can move it
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from place to place without it constantly waking up.</p></item>
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<item><p>If you are using a Bluetooth mouse, make sure you have actually paired the
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mouse with your computer. See <link xref="bluetooth-connect-device"/>.</p></item>
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Click a button and see if the mouse pointer moves now. Some wireless mice go
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to sleep to save power, so might not respond until you click a button.
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See <link xref="mouse-wakeup"/>.
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Check that the battery of the mouse is charged.
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Make sure that the receiver (dongle) is firmly plugged in to the computer.
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If your mouse and receiver can operate on different radio channels, make
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sure that they are both set to the same channel.
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You may need to press a button on the mouse, receiver or both to establish
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a connection. The instruction manual of your mouse should have more details
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Most RF (radio) wireless mice should work automatically when you plug them
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into your computer. If you have a Bluetooth or IR (infrared) wireless mouse,
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you may need to perform some extra steps to get it working. The steps might
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depend on the make or model of your mouse.
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<cite date="2012-02-19">Phil Bull</cite>
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<p>Should provide some useful advice rather than just saying "you might need to
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perform extra steps".</p>
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ubuntu-kylin-help/C/mouse-problem-notmoving.page
