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<page xmlns="http://projectmallard.org/1.0/"
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type="topic" style="task"
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id="report-ubuntu-bug">
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<link type="guide" xref="more-help"/>
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<desc>How and where to report problems with Ubuntu.</desc>
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<revision version="13.10" date="2013-09-19" status="review"/>
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<credit type="author">
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<name>Ubuntu Documentation Team</name>
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<email>ubuntu-doc@lists.ubuntu.com</email>
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<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude"/>
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<title>Report a problem in Ubuntu</title>
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<p>If you notice a problem in Ubuntu, you can file a <em>bug report</em>.</p>
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<p>Type <keyseq><key>Alt</key><key>F2</key></keyseq> and type
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<input>ubuntu-bug nameofprogram</input></p>
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<p>If you have a hardware issue or don't know the name of the program affected,
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just type <input>ubuntu-bug</input></p>
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<item><p>After running one of the above commands, Ubuntu will gather information about the bug. This may take a few minutes.
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Review the collected information if you wish.
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Click <gui>Send</gui> to continue.</p>
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<item><p>A new web browser tab will open to continue processing the bug data. Ubuntu uses the
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website <app>Launchpad</app> to manage its bug reports. If you do not
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have a Launchpad account, you will need to register for one to file a bug and receive
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email updates about its status. You can do this by clicking <gui>Create a new account</gui>.</p>
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<item><p>After logging in to Launchpad, enter a description of the problem in the summary field.</p>
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<item><p>After clicking <gui>Next</gui> Launchpad will search for similar bugs in case the bug you
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are reporting has already been reported. If the bug has already been reported, you can mark that bug as
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also affecting you. You can also subscribe to the bug report to receive updates about progress with
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fixing it. If the bug has not already been reported, click <gui>No, I need to report a new bug</gui>.</p>
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<item><p>Fill in the description field with as much information as you can. It's
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important that you specify three things:</p>
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<list type="lower-alpha">
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<item><p>What you expected to happen</p></item>
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<item><p>What actually happened</p></item>
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<item><p>If possible, a minimal series of steps necessary to make it happen, where step 1 is "start the
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program"</p></item></list>
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<item><p>Your report will be given an ID number, and its status will be updated as it is being dealt with. Thanks for helping make Ubuntu better!</p>
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<note><p>If you get the "This is not a genuine Ubuntu package" error, it means that
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the software you are trying to report a bug about is not from the official Ubuntu
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repositories. In this case, you cannot use Ubuntu's built-in bug reporting tool.</p></note>
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<p>For more information about reporting bugs in Ubuntu, please read the extensive <link
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href="https://help.ubuntu.com/community/ReportingBugs">online documentation</link>.</p>
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