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<META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=windows-1252">
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<TITLE>Access the System</TITLE>
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<META NAME="KEYWORDS" CONTENT="Log in;Password;Username;">
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<META NAME="AUTHOR" CONTENT="IntraHealth International 2007">
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<META NAME="GENERATOR" CONTENT="HelpScribble 7.7.2">
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<P><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">
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<A HREF="cnt.htm" TARGET="cnt">Contents</A>
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- <A HREF="idx.htm" TARGET="cnt">Index</A>
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- <A HREF="hs150.htm">Previous</A>
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- <A HREF="hs170.htm">Next</A>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#003366" SIZE="4">Access the System</FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">Before performing any task in iHRIS Qualify, you need to log in. You cannot log in unless a user account has been created for you and you have been given a username and password. If you do not have a user account, contact your System Administrator. </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">1. Connect to the system. The Welcome page appears. </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">2. In the Log In form, enter the <B>Username </B>and <B>Password </B>that were provided to you. </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">3. Click the </FONT><B><FONT FACE="Courier New, courier, typewriter, monospace" COLOR="#808080" SIZE="2">Login </FONT></B><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">button. </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">4. The Home page opens listing the actions that you can perform based on your role. </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#003366" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#003366" SIZE="2"><B>Troubleshooting </B></FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#336699" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#336699" SIZE="2"><B>The password is not correct. </B></FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">You will be prompted to re-enter the password. If you cannot remember your password, you can generate a new password (see </FONT><A HREF="hs170.htm"><FONT FACE="Verdana, helvetica, sans-serif" SIZE="2">Retrieve a forgotten password or username</FONT></A><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">). </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#336699" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#336699" SIZE="2"><B>The username is not correct. </B></FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">You will get an error message. If you cannot remember your username, you can retrieve it (see </FONT><A HREF="hs170.htm"><FONT FACE="Verdana, helvetica, sans-serif" SIZE="2">Retrieve a forgotten password or username</FONT></A><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">). </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#336699" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#336699" SIZE="2"><B>I still cannot log in. </B></FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2"> </FONT></P>
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<P STYLE="margin-top:0;margin-bottom:0;"><FONT FACE="Verdana, helvetica, sans-serif" COLOR="#333333" SIZE="2">Your account may have been disabled. Contact your System Administrator for assistance.