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.. i18n: Customer Relationship Management
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.. i18n: ================================
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Customer Relationship Management
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================================
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.. i18n: The generic OpenERP Customer Relationship Management
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.. i18n: system enables a group of people to intelligently and efficiently manage
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.. i18n: leads, opportunities, tasks, issues, requests, bugs, campaign, claims, etc.
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.. i18n: It manages key tasks such as communication, identification, prioritization,
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.. i18n: assignment, resolution and notification.
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The generic OpenERP Customer Relationship Management
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system enables a group of people to intelligently and efficiently manage
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leads, opportunities, tasks, issues, requests, bugs, campaign, claims, etc.
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It manages key tasks such as communication, identification, prioritization,
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assignment, resolution and notification.
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.. i18n: OpenERP ensures that all cases are successfully tracked by users, customers and
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.. i18n: suppliers. It can automatically send reminders, escalate the request, trigger
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.. i18n: specific methods and lots of others actions based on your enterprise own rules.
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OpenERP ensures that all cases are successfully tracked by users, customers and
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suppliers. It can automatically send reminders, escalate the request, trigger
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specific methods and lots of others actions based on your enterprise own rules.
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.. i18n: .. raw:: html
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.. i18n: <a target="_blank" href="../images/customer_relationship_mgt_screenshot.png"><img src="../images_small/customer_relationship_mgt_screenshot.png" class="screenshot" /></a>
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<a target="_blank" href="../images/customer_relationship_mgt_screenshot.png"><img src="../images_small/customer_relationship_mgt_screenshot.png" class="screenshot" /></a>
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.. i18n: * Automatic incoming and outgoing email processing using the mail gateway,
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.. i18n: * A generic and fully customizable system,
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.. i18n: * A configuration wizard to help you setup it as per your requirements.
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* Automatic incoming and outgoing email processing using the mail gateway,
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* A generic and fully customizable system,
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* A configuration wizard to help you setup it as per your requirements.
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.. i18n: Integration Benefits:
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.. i18n: ---------------------
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.. i18n: * Integrated with the enterprise calendars,
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.. i18n: * Integrated with sales, purchases and after-sales services,
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.. i18n: * Get your enterprise processes running through workflows.
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* Integrated with the enterprise calendars,
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* Integrated with sales, purchases and after-sales services,
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* Get your enterprise processes running through workflows.
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.. i18n: * Module: crm